customize / rename tab name?
Hi, is there any way to rename the browser tab name from ManageEngine Service Desk pro to company name or something like support? Thanks in advance.
Agents not reachable, but agent status states it is up??
I am trying to figure out why some of my agents are stating the agent live status is up but when I try to connect it states agent not reachable.
Invalid License File
Hi Netflow Analyzer Support Team One week ago my netflow analyzer server work normally just like usual But on the early morning, the server stops collecting data I check my server and I realize the server storage is full I shut down the service and when I am starting the service, the service does not start I open the wrapper.log and i get message invalid license file, Error code 535 and 501 What step should i do to fix the problem? I hope I can found the solution here Thank you very much for the
CheckEnrollment.cc on a web page?
I had an idea to pop up a notice to our end-users on one of our portal sites if they aren't enrolled in ADSSP. I know the .hta script runs a check against CheckEnrollment.cc with the user name and takes different actions depending on the response - would it be possible for a web page to do the same? Has anyone else done this?
Prevent users from changing their email address
Is there a way to prevent end users from adding a second email address on the "enrollment" tab? We are using their email address in active directory.
Is it possible to set defaults for Policy Configuration?
Is there a way to set or change the default settings for Policy Configuration so that when we create additional policies we don't have to change the security questions and the other settings that we have made into company policy?
Loading... Please Wait
I'm having some issues with the landing page for ADSSP. Most users get stuck with a "Loading...Please Wait" dialog box and can't reach the login. Sometimes hitting refresh will fix the problem, but other times, it doesn't help. Other users have had success going straight to the /showLogin.cc page. Is there something wrong with the re-direct?
Disallow adding alternate emails
Hello, Is it possible to disallow the domain users from adding alternate emails when enrolling? Example: I want all domain users to have one email only which is the company email linked to the ActiveDirectory user through the mail attribute... Regards,
Active Directory Authentication Question
I'm setting up ServiceDesk Plus on my Domain and ran into an issue where I can't logon using AD credentials unless the account used to do Domain Scanning is a domain admin. I'd like to create a service account to do this task, but I'm not super comfortable making that service account a domain admin. What are the minimum privileges required to do this task? I'd like to setup the service account to have as little credentials as I can get away with. Thanks, Scott
ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, It was working until yesterday. Now I've rebooted the server, and the output I get is :/opt/ManageEngine/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Restoring old database with New installation
Am trying to installation a new servicedesk plus on linux x64 server after the old installation failed to start several times and I uninstalled it. When I run installation command as root nothing happens like shown in the snap shot attached below. I have tried several times but in vain. I urgently need to install the latest version and then restore the old database, is that possible?? please help
Desktop Central is unable to create/upgrade the agent
I'm getting this error in SOC: "Desktop Central is unable to create/upgrade the agent" I already added the folder to the antivirus exception. Earlier today it gave me this error then went away long enough for me to get about half the agents deployed. Now it came back with no changes.
Thresholds in device templates do not retain values
I am on 11400 and have created a new device template, copy of Windows 2003, and removed all monitors to start anew. After adding monitors, I can set the threshold amounts the 1st time but if I try to edit them later, after applying to devices, the behavior is strange. If I have 7 monitors and I edit them all and save, all 7 assume the last settings I changed! This is useing the 'Edit Thresholds' option in the template dialog. To correct this I have to remove all monitors and add them back, once at
pop-up web page prefixed with server name not IP address.
Dear i am trying to show the changes report generated by NCM. when i open the web page, i noticed that it is starting with the server name not with the IP address, so the web page surly will not open.
Vecenter cant be added
Hi I added Vcenter in OpManager but Virtualization and home tab are empty and can see the vm host and Microsft server only in Network Regards Ahmed
Opmanager
Opmanager stops showing monitor information, some links to routers are orange for days and then blue. Information in Graphs stops and a few days later they started to show information again. Verison 11.3
"Changed by" field shows Not Available?
Hello some of our changes notification shows the "changed by" field with "not available". this is critical to show who made this change. please advice.
Migrating to new server Issue
Hello, I am trying to move from a Windows server 2003 server to Windows 2012. I have them both up and running the same version. I can launch the web login via the 2012 server and login no issues. Once I try and do the restore this stops working and I can not get anything to work. The backup was created on the same version. Running the run.bat script I can see the AdventNetServiceDesk FAILED. I can reset the database and it will work again but there will be no data. How can I import the database
AD-Authentication and email
Hello, We use AD-authentication in SDP 8.2.0. We have Technician whos details are mixed with another account. Meaning account1 get some details (CI name) from account2. These two accounts have the same E-mail in AD. It seems to me that the SDP gets confused because two accounts have the same email. Is this a bug or..? I removed the email from AD account2 and did the AD-sync again. New Requester was created. I added the email back again and did the AD-Sync again. Now the details seem to be correct
Administrator user with administrator profile.
Hi guys, I´m having a strange situation in ServiceDesk Plus. I have two users, lets call it user1 and administrator, user1 is a normal user that have access to all the tabs but with limitations, for example user1 in the admin tab can see only the requesters, departments, sites and technicians options. The strange situation begin with the administrator, the administrator is with the guest interface, it doesn´t have all the tabs and I need access to all the tabs with all the options. I wanna know if
Close Request dialog box
Hi, when manually closing request, a dialog box appears where you can select the required parameters to close the request. In this window there are two fields for entering comments I want to clarify, is it possible to remove the "Comments" or "Request Closure Comments" fields Thanks, Yevheniy
Share a dashboard with other users in netflow analyzer
Hello, is there a way to share a newly created dashboard with other users, so they don't need to create the same dashboard again in their profile? any help appreciated ... Cheers, Claudio
Not fetching emails from Exchange 2013
Our client has migrated from Exchange 2010 to 2013 and their SDP does not fetch emails. Currently the mailbox is still on 2010 with a route added to the 2013 so we can test SDP. We tried by creating a new certificate using gencert.bat but there's no avail. I have uploaded the support files as well. Please assist. Exchange 2010.zip - support file generated while SDP works with 2010 Exchange 2013.zip - support file generated while SDP works with 2013
Possible reasons and troubleshooting requried for Slow SDP..!
Hello Everyone, I came across few scenarios were SDP was running very slow. Usually this happens when the Port is occupied by other services or simply Restarting the service help. I would like to know what are the other possibilities and what can be the troubleshooting steps for the same. Regards Bhavik
Password Manager Pro Premium Edition
Do you know if there is a way we can enable our admins to create password and system entries without consuming a full administrator license?
Backup-Restore
Hi, I'm wondering , how can I restore a backup in different PMP installation? for your information I've copied database_params.conf file in new installation but it didn't work. Also I've copied pmp_key.key file. However PMP service won't start again. I'd appreciate any help. Thanks in Advance. Fatemeh
Client not responding after deploy
Have tried multiple desktops and the scenario is always the same. Boot desktop up to osdeployer agent> Osdeployer sees this machine as being online > Deploy image to the machine > Shows about 4% completion and then fails. error log: Client 'x.x.x.x' is not responding error code: 1 module: 52 we are running osdeployer 4.0.2
How to use info path forms in service desk
I have created an Info Path form and have been able to email the form to Service Desk Plus, however the radio buttons and check boxes are not preserved when displaying the form in Service Desk. If I make the check boxes in text boxes the frame(borders) are not visible First image shows a section of the form being filled out using text boxes and check boxes compare the formatting in the second image and you will clearly see there is no frame around the test boxes and check boxes also have no borders
JMX monitoring suggestions.
New to app manager. I have configured my jmx monitors and now seek a little help with some deeper monitors. I want to monitor for stuck threads, deadlocks...etc. The options seem a bit confusing. Can someone point me int the right direction.
PostgreSQL Version
We use Secunia CSI agent in our environment to scan for EOL and insecure versions of software. The PostgreSQL included with Desktop Central is showing as insecure. How can this be version be patched to the latest release?
Server down, but OpManager only states "Attention"
Still testing the different states of the OpManager gets when a server has problems. So I turned off one of our servers. This is all I have seen in my e-mail in the last 12 hours Message: Device not responding: Probably down or busy Device: Playfield Category: Server Error Condition: Attention Generated at: Jun 09,2008 04:09:22 PM If a server dies, the status should be Critical! Tested SNMP in the same method. When I kill off the snmpd service, OpManager assumes all services are in their last state.
ADSelfService Plus 5.2 Build 5205
Hi! We are glad to announce the release of the latest build of ADSelfService Plus – 5205. The latest update brings an exciting new feature. Enhancements Now easily integrate custom SMS gateway providers using the product GUI. Notification emails to alert you when licensed user count reaches its maximum limit. Notification emails to alert you about license and AMS expiry. Issues Fixed Issue in change password when it is done by a service account user with only change password permission. Reset Password
Implementing OnSite ServiceDesk Plus
Hey ManageEngine Community, I'm configuring ManageEngine for the first time on my domain. Are there some pretty fleshed out tutorials out there for implementing Change Management and creating custom Categories and Subcategories for incidents? Sincerely, Noobie Scott S
No full service approvers list in Service Request Workflow
Hello Our problem is in Service Desk MSP 8.3 Build 8305, Service Catalog/"Service Name"/"Service Request Name"/Work Flow/Service Workflow Settings/Approval Details We want to create two stage approval workflow.: Stage One: Departament Head ($DEPT_HEAD$) of the requester Stage Two: Some other user who is supposed to approve request and has "Departament Head" role as well (but totally different than requester's departament) We want to pick this user from the service approvers list, simply choosing
Schedule Backup error message
Dear team, I received a message from my Service Desk that the scheduled backup cannot be completed successfully. Below is a portion of the notification I received: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com java.io.IOException: Data error (cyclic redundancy check) at java.io.FileInputStream.readBytes(Native
approvals service desk plus
Can seem to add approval privileges to all users in one mass check box, is there an easy way T
Users not getting access to self service portal
Hi Team, Self service portal of service desk plus is not opening in employees system. Please helps and provide solution for the following.
MDM app on S4mini
Hi We noticed that the App "ManageEngine MDM for Samsung" is no longer supportd on S4mini GT-I9195 Android ver. 4.2.2 and ver. 4.4.2 We also tried the ManageEngine MDM, but when we do the enrollment we received a message error that the App is not designed for Samsung SAFE devices. Why is no longer supported? we have a lot of S4mini and S4 with MDM app installed........ Thanks
Need schema for Accounts and Accounts-additional fields
I added an additional Account field called Program to form groupings of Accounts. I want to write a small query report to display all Accounts by Program. Can you provide the table names and schema for these 2 tables? They are not available as a choice on the schema pulldown. I am at load 8203, so if this is available in a later build, let me know. Thanks.
Adding more than 5 technicians
Hi, We're testing the free version of SD+ and would like to upgrade somehow to allow more technicians (About 5 more). We aren't interested in adding any more features to the free version, but rather just want to add more technicians. How do we go about and do this? Please let me know. I have contacted the local distributor but they are unable to help because of the fact that we're using the free version. Thanks in advance. Best Regards Martin
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