Hello,

We use AD-authentication in SDP 8.2.0. We have Technician whos details are mixed with another account. Meaning account1 get some details (CI name) from account2. These two accounts have the same E-mail in AD.

It seems to me that the SDP gets confused because two accounts have the same email. Is this a bug or..?

I removed the email from AD account2 and did the AD-sync again. New Requester was created. I added the email back again and did the AD-Sync again. Now the details seem to be correct with both accounts.

Is this a working workaround?

Or is it just a coincidence that the details seem to be correct?

Regards

lakend