Edit Requester Details Fields in Request
Hi How Can I edit the requester details fields? When I want to create new request I for a requester, I don't want to see Job Title & Asset & Department. I want to see the email instead. Is this possible?
I cannot start SDP
Hello, I´m having a problem. I cant start the SDP, because the splash screen keeps stopping in "Application Layer Started......................................." message. I migrated from one server to another, because a energy problem. After the clean install, the service run perfectly, but when I restore my last backup, the service keeps stopping in the "Application Layer Started......................................." message. When I execute the run.bat file, it ask me to change the port, and
"Request - Additional Fields" Email Command Settings only work for Portal Support Reps
Has anyone had an issue where the additional fields you create (under "Request - Additional Fields") only auto-fill using the "Email Command Settings" if the user who sends the email is a Support Center Plus Support Rep? All of the default fields auto-fill no matter the user. But all of the fields we have created only auto-fill when the email request is sent by a portal support rep.
Computer Telephony Integration
CTI We managed to get the Support Center Plus (v7.7.0) to place an outgoing call to our Asterisk (v1.6). So far, so good. However, we are unable to get a popup/notification for logged in users, when an incoming call is made. - support reps > Support rep > "Enable Screen Pop" is checked - global settings > Telephony Server Settings > Call Alerts is "ENABLED" - support rep extension changed both to local extension and public phone number; not working on either case - the connection between Asterisk
Hardware Report for Disaster Recovery
For the past number of years we have extrapolated what we need from SCCM, and used Microsoft SQL Reporting services to put it in a nice friendly view. For every server that must be recovered, we've found the following list of hardware items is needed. What I would like is a way to do this just through DTCentral, and toss out all of our SQL Reporting if possible. Some of the items such as UEFI or BIOS I'm not seeing in the inventory report, but it might be buried in there somewhere. Because our
Custom Shift Report
I am looking at creating a report that my technicians can run at the end of their shift that will show the following data: -department -category -subject -priority -impact -Technician -Description -Request Status I have tried different variations of the custom reports and can only find a way to filter by technician and create a report for each individual tech, I would like to know if there is a native report for this or a way to get one that I can get created in order to have them run it at the
Project timespent and charges report
Report: Database : PGSQL select pdet.projectid "Project ID", pdet.title "Project Name ", pst.statusname "Status", acdef.org_name "Account Name ", au.first_name "Owner Name", longtodate(pdet.scheduledstarttime) "Scheduled Start Time", longtodate(pdet.scheduledendtime) "Scheduled End Time" , longtodate(pdet.actualstarttime) "Actual Start Time ", longtodate(pdet.actualendtime) "Actual End Time", pest.estimatedhours "Estimated Hours", cast((sum(cgt.timespent)/1000 * interval '1 second') as varchar)
Add checkpoint firewall and Cisco switch
Hi, Can anyone of you help me to configure checkpoint firewall and Cisco switch in Eventlog Analyzer? I have installed eventlog analyzer on windows 7, am looking for exact steps to add checkpoint firewall and Cisco switches. Regards, Hari
New API bug since 9028?
It appears using the API since 9028 to update an asset is requiring the use of the "productName" field which it shouldnt. Even when trying to use the productName field to get around this problem it always fails. Example: https://fqdn.server.net/servlets/AssetServlet?username=REMOVED&password=REMOVED&assetType=Workstation&assetName=SOMEWORKSTATION&resTag=123456789&operation=UpdateAsset fails with: productName is empty/invalid <operation> <script/> <operationstatus> Failure </operationstatus> <message>
Evaluation to free
Morning I installed an evaluation version of SDP in a test environment to allow my SD Analyst to do some testing with creating new policies etc. After install I restored a backup of our ServiceDesk and she had been fine using as normal. Since the free version says it's the same for 5 technicians, I figured we could just remove technicians. Since the evaluation expired, she can no longer get into SD to remove additional technicians etc. If I try to open it, it sits at "Application layer started..........."
Service Desk Plus 9.0 and MySQL
Hello, Is it possible to use SDP 9.0 build 9029 (or higher) with MySQL? I did not see the options to use MySQL as database server in the installation wizard. Thank you.
SNMPv3 error - Credential Not Applied Due To:usmStatsUnknownEngineIDs
Hi I have a router that's was managed by NFA (Ver. 9.9.0, Build 9900) and everything worked fine. I wanted to change managed interfaces list, so I deleted whole ruter from NFA (License Management -> Delete). Flows keeped comming to NFA, it recognized the name but not all interfaces were shown. I tried to Disable/Enable SNMPv3 for that router (this worked few times before in other cases when NFA was showing wrong parameters) but now NFA does not accept credentials with message: 'Credential Not Applied
User Logon Report by Computer
I have tried to setup the schedule report for "User Logon Report by Computer" and with the criteria of "logon or logoff time" equal to "last month. However, the schedule report either give me nothing or all logon history, manually generating the report off the "User logon report by computer" with last month return the correct data, please help. Many Thanks, Douglas
AD Authentication - User name and password invalid.
Hello! I have setup AD integration properly, all the users are showing up in the ServiceDesk site. When I go to log in with one of the accounts, my own, which is setup as a technician it says the username and password is invalid. I have selected the domain and my credentials do work. The funny part is if I use the App with my email address everything works. I also attempted to add SSO, which is reporting as working, it still asks for a user name and password in a pop up box. (I added the URL for
Agent ID generation
Hi Could someone answer the following question, to improve my knowledge of how the agents work: The Agent ID consists of 2 parts: machine name and some numbers. How is this numbers' part generated? Is it random? Thanks, Siim
Upgrading ServiceDesk Plus 8.2.0 Build 8201 to 9.0 Build 9032
I will be upgrading our ServiceDesk Plus 8.2.0 Build 8201 to 9.0 Build 9032 which is the latest version, this is my first time working with this Project thus I would like to request for assistance or guide on how should I proceed. Can I upgrade directly to the latest or should be version per version? Please help. Thanks
Add PC with no network connection for a complete overview of all PC's in our LAN
All, Is there a way to add a PC to the SOM that has no network connection? Can I install a Desktop Central agent on this PC and export the data into a file on the PC of USB disk and then Import it into the SOM? Thx
Some interfaces are missing in the compare reports
Hi there. My version is 9860 Proffessional oon 32bit windows server. Something wrong with compare reports. Some of the interfaces are becoming blank in the compare reports. I can get scheduled or profiled reports for that interfaces with no problem, i see the data, tables and graphs. But i need compare report for a bunch of interfaces on the same sheet. Compare report comes with blank tables of some interfaces. It looks like a software error. Thanks in advance for those helping.
OpManager Alerts
Hi Can the OpManager alerts can be save as a file like PDF and send to a central storage like QNAP. because we don't want OpManager to face the internet directly.
Create link to device
Hi, I would like som help with creating a http-link withc points directely to a device based on ip. Like http://opmserver.domain.local:8060/devices/objectdetails.do?name=server1.domain.local&requestid=SNAPSHOT&selectedTab=Maps But i would like to change "name=server1.domain.local" to something like "ipaddress=192.168.1.15" Anyone who knows the correct syntax? /Bjorn
Cannot share reports
I have previously been able to share reports in our main business unit, making the reports accessible for our customers through the portal. However, it seems the "Share" button has completely disappeared for us now, or am I missing something? I've tried both with existing reports and creating new, custom reports, based on the Request module, nothing works? Doesn't matter which business unit I'm in either. Any suggestions?
Displaying all contacts on the Accounts page is a problem
Hi, In update 7938, you fixed issue ID 12213, "Account Details showing only 25 Contacts in the list is fixed now to display all the Contacts" Is there any possibility that you can make this setting optional instead? We have over 36000 contacts in 200 accounts. Some of the accounts have several thousands of contacts connected to them. Now, when all contacts are displayed, it takes an unnecessary long time for us to load the Account pages. Thanks!
MDM Security Concerns
We have been using Desktop Central for about a year now and i would love to start using the MDM features. My company has concerns about opening the "Desktop Central" server which has remote access to all of our computers, to the internet. One idea was to run another install of Desktop Central on a separate server just for MDM, but i would like to avoid doing this. Can someone please provide me with documentation or explain to me how to securely configure the MDM feature of Desktop Central. Thank
notification rule exception list
I'm wondering if it's possible to configure that certain originators of email created requests won't get a notification according to the " E-Mail acknowledgement to contact on submitting a new request" notification rule in Support Center Plus? The reason for the above is that I wish the request to be created but I don't want a notification send back to certain originators.
Query for solved requests by technicitian of a specic technicitian group
Hy, I need a query of solved requests by each technician of a group of technicians in the previous month
Report - Containing timespent with Worklog Types
Hi all, Is there any way in which we can create a report which notes the following? 1. timespent with Worklog Types on Projects; and 2. per account; and 3. for projects closed in the last month Kind regards, NSB
Encrypted Syslog
The security audit report complains my syslog is unencrypted to the server - which is, of course, ManageEngine Firewall Analyzer Does the server support encrypted syslog, and if not, why report it as a weakness?
unable to sent email getting error "javax.net.ssl.SSLException"
Dear Team, I'm unable to send email from Opmanager kindly find the error in attachment file, and reply me as soon as possible, thank you in advance. Regards Shahzad.
Change Bind IP form SDP MSP on Centos 6.5
Hi I want to change the bind ip for ServiceDeskPlus MSP running on Centos 6.5 The service is started by running "service servicedesk start" I will appreciate your help.
Worklogs - Reports, Table Location and Visibility
Hi all, I'm new to the MSP product and this forum. We are running MSP ServiceDesk Plus and I have a few questions regarding Worklogs. 1. Are there any report templates which generate reports with Worklog Type information? 2. Which table does the Worklog Type information sit in? 3. Under Task Details I'm unable to select "Worklog Type" as a column. See image below. Any thoughts on this? Just to confirm this, various Worklog Types have been created as shown in the image below. Cheers, NSB
Notification Rules how to add time entry variable ?
Hi all, How can we add Time Entry variable for notification Rules? I added $TimeEntry value in notifation rules but it doesnt work. (
"Application blocked" error message while connecting remote control
The certificates used to sign Desktop Central binaries has expired on 28-12-2014, you might face problem in establishing remote connection. This issue has been fixed in 90108 build. Please migrate to the latest build for the remote control to work properly. Please find the build url here for Enterprise Edition and MSP Edition Incase, if you are unable to migrate to the latest build immediately, follow the below steps to resolve the Issue : Open Control Panel in viewer computer. Right click Java
Cannot patch Windows Server 2003 x64 Edition Service Pack 2 get No targets available
I can get inventory details, I can see what patches are needed, but when deploying a patch configuration, Execution Status says "No targets available" and the patch configuration never deploys. I have been able to patch previously on the server, it randomly stopped working. I've tried to reinstall the agent, but that does not solve the issue.
trouble when change password
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.1 I have some problems, when I go to change password for Oracle DB account (oracle 11). It is coming error "Ora 28221: Replace not specified " In Oracle db password verify function is turn on. Screenshots attached.
Email is not picking up from mailbox
Hi Support, I'm having an issue picking up mail from the Exchange mailbox. I've emailed you the log files this morning. When I stop the mail fetching and then press save I see the error: "Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate" . I've followed the steps in part 2 of this link and created a new cert file and moved it to the correct location but the issue persists. I've confirmed IMAP is working and I've restarted the
Update a ticket by email from the requester
Ok, this is weird. We've just started using servicedesk and like the power of it, but it's behaving strangely. If a requester replies to a ticket notification, instead of updating the ticket, it creates a new one. If we disable the function to create new tickets by email, the updating works again! Is this by design? Can we only have one of the two functions? It'd be a shame if so, because we really want to be able to create new tickets by email, but also want users to be able to update their tickets
ADSelfService Plus 5.2 Build 5203
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5203. Features: OpenLDAP and AD LDS based directories are now supported for self-service password management and password synchronization. Issues fixed: Issue in employee search which fails to show the result when search filters are used. Issue which failed to display enrollment prompt to dis-enrolled users when they log in to the self-service portal. Issue in password reset which showed ‘specified network password
MS SQL: User Reports on Dashboard
We setup ADSelfService with MSSQL and experience a problem with user reports. 1) The section "User Reports" on the "Dashboard" tab is empty "no Reports Available" 2) On the "Reports" tab none of "User Reports" works (Locked Out Users, Soon-to-Expire...). It starts listing the users - we can see the user names for a few seconds when the report is generated, but at the end of generating the view is cleaned "no reports available".
How to Hide or 'Retire' a Support Group?
Hi there, We'd like to decommission a support group (it's actually defined in the Default Settings, and cascaded through Copy to all sites, so effectively, we wish to decommission many support groups - one on each site). The only option appears to be to "Delete" them, but you can't delete groups that have any references left, including assigned requests. We don't want to lose the history of these assignments, so unassigning all the historic requests is not really an option. We don't have this
Daily request report
I want to setup an automated report that emails only the techs who have requests with an Open status the list of only their open requests. Thanks
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