API Available
Does ADSSP have an API that can be called, or a way to programmatically use the tool without the native web interface?
How is it determined if a workstation is a laptop or desktop?
I see the examples of reports that can be run to determine laptops vs. desktops and to list all laptops. But where it is determined if a workstation is a laptop or desktop? And if we see something marked incorrectly is there a place that can be changed? Thank you.
MERGING REQUESTS
When merging requests I would like to have the option to determine which request with be the "primary request" There are times when new requests contain the more pertain information that should appear "up front" and not be buried in the conversation history.
Incident Level suggestions
Hi, I would like to start using Level as one of attributes while we triage our requests. What I was thinking is to create some custom levels matched to the processes we support in our organization. Then I would create a business rule to automatically set an impact and a priority based on the Level, additionally the request would be automatically assigned to the relevant support group. Is this the right way to use Level feature? Could you please post some of your examples how do you utilize levels
Report
Hi! I'm trying to understand the Reportdesign and QueryEditor for the Progress version of MSP. I've designed a Report that shows all the reported time spent grouped by Technician. Now I would like to redesign the query so it... Only shows current Technician (whos running the repport) reported time Sorts the output by date descending Only shows the last 7days So, I tried opening the report in the Query editor. Directly after opening it it shows the Query that I think the report is based on (as shown
Mobile Access for Requester and not only for Technicians
Hello everyone One of our customers recently asked for mobile access. I understand that the momentary status is that only technicians have the option to log in through mobile website / iPhone App. We have got the challenge here that even our technicians cannot log in to the App or through mobile Access. That is because they are requester themselves. Seeing all this my only logical conclusion is that mobile access should be available for requester as well. And nothing speaks against it imho. So my
AD import is slow 9035
Hi. I get 40000 AD user. On 9004 I can imported they in 1,5 hours (15 user per second). When I update to 9035 import speed descreased to 0,5 user per second.
Unable to modify CI Type
A while ago we created a custom CI Type in the CMDB for Tablets and at some point with one of the version upgrades a system CI Type for Tablets was introduced. I presume as part of the upgrade process, our custom CI Type was renamed Tablet_old. I was trying to modify the CI Type on the entries we have in Tablet_old to move them over to the Tablet category, but was getting an error that some fields did not match. I edited the attributes on the Tablet to match the Tablet_old (see below). Now when I
Password Expiry Notification is not working
Hello, i have a problem with the Password Expiry Notification Service in ADSelfService. I have created a notifications job and the administrator receive a e-mail with a report, but the user does not receive an e- mail. In the report is the value of the column "Password Expiry Date" 0. (please see the attachment) Do you know why? Can you help me? We have two 2 Domain Controller with Windows Server 2012 and the Domain functional level / Forest functional level is Windows Server 2008 R2 Thank
compile MIB file?
Hi there, Is OpManager capable of compiling MIB files? http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2&mibName=CISCO-GENERAL-TRAPS Thanks.
RecoveryManager Plus Build 4113 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 4113 ! Check out new feature included in 4113 Build. New Feature: Recycle bin: This feature allows users to view the list of deleted objects and restore those objects. When a deleted object is restored, its group membership is also restored along with other attributes. Attributes like the last set password of users and computers are also restored. This feature is available in the free version too. Click here to
Tracking Messages by Subject
Wondering if there is a report already or a way to track and monitoring Messages Subject lines. Without having to do full mailbox scans
Different department’s incidents separate
Hi to all I hope someone can guide me in the right direction... I have just setup a fresh install of the Helpdesk Plus running on a MSSQL 2012 backend. I just want to know if it is possible to Can you keep the different department’s incidents separate on the same system. Many Thanks
Project Management - Create a project
I am not sure if my question posted yesterday, so I am asking it again just to be sure.... What ROLE does a technician have to have in order to create a project?
Response to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this behavior myself a couple times. If you are just clicking around page to page it works fine, but sometimes you submit a form, and no response comes back. The system is taking the submission and creating or updating whatever the record is. However, the user doesn't know this, and sometimes will click the
Helpdesk tab?
When an end user logs in, they see a tab for "Helpdesk"? Can we remove or rename this? We use ServiceDesk Plus and this will likely cause confusion...
Feature Request - Asset Details Extended to list UEFI or BIOS
Below is a link to powershell method(s) to determine UEFI or BIOS. I would really like opmanager to include the UEFI / BIOS information, and further would like to run inventory reports based on UEFI, or BIOS. In the next couple years I'm certain enterprises will be "mostly" UEFI, but this is still a transitional time with so much hardware still being BIOS-based, and many VMs primarily being built as BIOS. Why I care... When considering disaster recovery, or business continuity, the first thing I
how to export list of devices
Hi, how can i export list of all devices on csv ?? file.csv like : DeviceName/IP,DisplayName,DeviceType 192.168.100.1,Itben,test 192.168.100.2,Itben2,Linux Thk
Exchange 2013 -Traffic Reports No Data Avaialble
We are currently running Build 4901 When I run the traffic reports I can see data for for some reports but not all We are running Exchange 2013 CU6
UPN Traffic Reports
Is there any way that organization traffic can be shown for just 1 UPN or OU Container or a upn traffic report in same way as org. we have 1 active directory domain but multiple upn email addresses Be nice to show in 1 graph based on upn or active directory OU Container
Shields out of no where?
Out of no where my end users are seeing shields next to the requester names. Why has this happened and what can I do to make it go back to normal?
how to intergrate ManageEngine SD Plus with Apache Subversion
Hi, Our Company is seriously looking into using ManageEngine SDP as our new client servicing system to help meet their expectations. Our in-house development teams integrate code versioning and collaboration using a product called Apache Subversion (SVN). A similar helpdesk system called Jira integrates with the SVN repository and is able to link calls with new versions of code that is submitted. I am hoping that there is something similar for ManageEngine Service Desk Plus. Any assistance would
No alerts found in event log analyzer
Hi, Im trying event log analyzer but I have an issue, I added different alerts profiles but this is not working, I cant see the alerts and dont receive e-mail alerts. When I search by all log types can see the information about the event that I had create the alert. Can you help me?
Department manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole team, and even manually assigned their department, but still a couple are not showing. I cannot see why - they are definitely in the same department, and no other settings are different. What can cause this, please, and how do I fix it?
using admanager to manage local accounts
Can AD Manager be used to manage local user accounts on windows servers?
Department change
Is there a option / script to add multiple users to a department. The problem we have is that some users are added in the wrong department. We can change and check them one by one, but than we have to check 300 employees. So i was wondering there is a option to remove everyone from the department and add mulitple at once.
Email Command and Additional Field Decimal
Hi, We have a problem with email commands and Additional Fields in Decimal format when the value starts with zero. When the value is like 0.2 it does not work the request update. If the value is 1.0 or bigger it works fine. When you edit the request from the web portal it works correctly in any case. Thanks in advance, Aritz.
Problem with Agent downloaded
I have downloaded the new version of the Agent with build 9035 however it's giving an error - "The signature of this program is corrupt or invalid". Can you advise on this, please?
Mail Fetching Problem connecting to mailbox
Since Yesterday i have a problem with mail fetching, i doesn't work anymore. when i "change" some settings and save it i get an error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox what have i tried. - change the servername to the ip address - reset the password from the mail account - stop and started fetching - rebooted the server - tried an other user I've also include the support file as well.
[SDPlus] Unclean shutdown of previous run.
Good Morning, I have problem yesterday my SDPlus is running fine , the only alteration I made was an insert referring to the so-called ID : insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (30000,2,0,0,0,0,0,0); After running the insert was necessary to reboot the service , however after that it is not executed more . Following error: root@tm-ld-sdp-ananke:/data/ManageEngine/ServiceDesk/bin# ./run.sh Not exists ================================================================================
Integration Opmanager with ServiceDesk Plus
Hi, I´m having a problem integrating opmanager with servicedesk plus, I try to do the following actions but it doesn´t work: 1. I check if the server that is hosting the ServiceDesk Plus is running. 2. I change the username and password to: username: domain\vanilson pasword: vanilson Does anyone know how to solve this problem??? Best Regards...
NETFLOW error
Hello Team I have netf 9500 ( testing) You Know What this is Error ??
Improve solutions main list view
Hi, I think it would be nice to be able to customise the main solutions list view to show only the actual 'Title' field only, not the so called 'subject'. So just show the title and not the topic and 2 line preview of the solution. Mainly I just don't want the 2 line preview as it clutters up the view and you see far less solutions per page. Would be very easy to do as you'd simply need 'title' added to the column picker. Also the title gets trucated with ..... at the end if more than about 50 characters
Auto assign workstation
How can we auto assign workstation, when auto-logon occures? Because many users may work on different PC's, but these PC's didn't assign to them. Or mb you have another option to help me with this?
Trying to start PostgresSQL server failed
Fresh install of Ubuntu Linux 14.10 64bit. Get the following message: Server is starting. This may take a couple of minutes ... Free Edition ... Trying to start PostgresSQL server failed
Push Chrome to XP workstations
I need to push Chrome to my remaining XP workstations, but I need to make sure that IE is still the default browser. We have custom software that has to have IE as the default. I know there is a template for pushing Chrome out, so I think I will be good there, but I am not sure how to set IE as the default AND it not ask the User if they wish to make Chrome the default. thanks! jsbac
Report footer
I'd like to add a footer to the bottom of the reports in PDF. Is there a way to do this?
ServiceDesk Plus 9035 Released
Dear Users, ServiceDesk Plus 9035 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9035: SD-58778 : Unable to login with "Local Authentication" in languages other than english after migrating to 9030. SD-58766 : Automatic suggestion of solutions is not working after upgrading from 9030 to the latest patch SD-58793 : "401:unauthorized" alert is shown while
Solutions keywords borken
We are at rev 9034 and are currently unable to search on any of our keywords in solutions. Is anyone else at the same rev having the issue?
List of devices with suppressed Alarms
Hi Is there a possibility to get a Report / List of all devices with the status of suppressed alarms? Thanks
Next Page