minimize accounts with domain admin rigths
Now it seems that each resource of the type windows domain has to have an account with domain admin rights to be able to make a password reset and/or service account reset. Under resource edit: "Supply Credentials for remote synchronization": It would be nice to be able choose "administrator account" as it is now, but also from what resource the "administrator account" should be taken from. "Supply Credentials for remote synchronization": yes/no "Rosource name" >NAME< "administrator account" >NAME<
Distribution Server stopped functioning!
I get this alert when viewing my remote-office. I have installed distribution server on my computer but I get this error.By the way once I tried to scan the managed computer which belongs to my remote-office server and it failed saying distribution server is not reachable.Could you help me on this case?
Change Package
Hi all, Is there a possibility to alter a package from the repository before it's being deployed? Some packages leave a desktop icon on the machines. And I would like to keep my desktop clean. Regards, Henk
HyperV host 2012R2 not adding as a hyperV host In Opmanager 11400
We have a Windows hypervisor host running 2012r2. When Opmanger (11400) discovers that server it does not discover it as a vitual device but as a server. I've tried: Rediscovering Deleting the device and rediscovering Deleting the device and adding it as HyperV host and none of those options work. It also seems that we're having some problem displaying views in a timely fashion. For example, an all device view (for 81 devices) takes 5+ minutes to render and the business view widgets (on the splash/home
iPhone App - 401 error on Tasks only
Hi, I have just upgraded ME SD+ to build 9032 and the iPhone app (ServiceDesk Plus V3) works fine for everything except the Tasks dropdown where I get "Request failed: unauthorized (401)". To clarify - I can start the app, login ok, see all my requests and their associated conversations etc. Error only occurs when clicking on the tasks button in the header bar of a request
How to account for variations of a computer model?
Hello everyone, We order a few different variations of the EliteBook 840 G1. How do you account for these? Below are several different EliteBook 840 G1s: J2L66UT#ABA F2P21UT#ABA F2Q28UT#ABA J8U01UT#ABA One consideration was editing the Product Name. I don't want to do anything that's going against the grain of the SDP product however. Thanks!
SSL Certificate and SMS
Hello, i have tested the ad self service plus portal. (the free edition). If the tool works , we will buy the program I have two questions. 1. SSL Certificate: When I create the CSR using the SSL Tools , then I get my internal PKI an error. Your certificate request was denied. Your Request Id is 1147. The disposition message is "Denied by Policy Module". Contact your administrator for further information. Can I specify the certificate template name ? In another program I had to specify the template
New temp IT helper
We have a new temp IT employee and we want him to only see tickets assigned to him and no other IT employee tickets. Basically we want him isolated to tickets given to him.
Improvement to internal End-User Survey functionality
Hi Team, Let me please propose some improvements to the Survey feature: 1) To enable HTML\RTF formatting in emails send with the link to survey.- IMPORTANT 2) To enable additional dynamic fields to be added to survey email subject \ content (today it's just a link and usually people can't recognize the request content / summary before clicking on the link) - IMPORTANT 3) Let us to decide when the survey is send, meaning if it is sent when ticket is Resolved or Closed (today, it is only closed). 4)
Passing Parameters to a PowerShell Script
Hello I have a PowerShell script (defined in OpManager as Script Template), as mentioned in the help I can pass the IP and the name of the device using the command line (cmd /c powershell.exe -ExecutionPolicy Unrestricted .\${FileName}.ps1 -serverIP ${IPAddress} -serverName ${DeviceName}) My script will be called by different devices, the question is, can I pass other parameters to that script. For know, I have to copy the script for each device, and in each version I am specifying different values
Save and Add to Solutions button
It is possible turn off the option for the technician to add a solution to the solution database when closed/resolved a request. (Save and Add to Solutions button) Because add solutions without anybody checking through to make sure it is accurate. This can lead to public solutions being made available that are not technically accurate. Regards!!
Servers updated as snmpnode
Good Day, I do not know what happened, but all of our server types has been updated to snmpnode, so when we click on a server name we get the error message, unable to find object I have to go to admin and discover the devices again, then it gets the correct details again, but the availability graph does not display. Please assist this is really urgent, please see attached doc.
Workflow deleting files using wildcard
Hi, I am creating a workflow which must remove the log files in a certain location on one of the servers we monitor. I only want to remove the .log files, and created a delete file step and added the following code inside of it: E:\New Folder\*.log I get the following error when I try to execute the workflow: Task failed, output is :
And that is all. If I add a specific file name it works correctly. In the post titled Wildcards in workflow it was stated that wildcards will be added. Am I doing something
Problem with workstations scanning (Asset)
Hi, We have Service Desk Professional 9.0 Build 9029 (max amount of IT assets is 1100). We have about 500 workstations in our domain. And we have some issues with workstations scanning. About 100 errors occur when we start Windows Domain Scan. You can see the screen shot with errors: "No response received from workstation. Probably the workstation might be switched off or does not exist" and "General failure while performing the operation". But all these workstations are turned on, we can ping them
IT and Facilities
Hey all, I have been in touch with service desk help, Unfortunately i am still not understanding what needs to be done. We have 2 departments IT and Facilities. IT has 6 Techs all the same level and facilities has 8 techs all the same level. I need to know how do i set this up so when a requester logs in they can put a job into IT and only IT technicians can see the jobs or vice versa with facilities ? Is there a way to designate where the job goes on the requester request page ? We have over 400
How alarm acknowledge works
Hi, i need to understand how acnowledgement of alerts works. If i have a critical alert that i know and its solution will require a long time (for example i need to acquire new hardware), is possible to stop sending email alert with acknowledge or pick-up the alarm? What differences between Acnowledge and pick up? Whats happen the next poll if the alarm remains critical? Is there another way to stop sending email alert if acknowledge/pick-up is the wrong way? Many thanks
Additional Field for retrieving Information.
Hi all, Please assist, Is there a possibility to add additional field for incident template like "Something" and "Something" and fill it with information from CSV and auto fill it like Requester Name Field does.
Backup schedule problem
Hi there, this is my first post in this forum and I can't find a similar one. So let's try it. Two weeks ago we had the problem, that in the Backup schedule the backups have been shown as Error and the files couldn't be found. And obviously the backups failed. So we started them manually but that didn't solve the problem. Then we restarted the system and created a new backup schedule. This one is now working and backups are created in the specified folder.But although we specified to keep backups
Purchase Order items is blank
Hi, since we updated to version 9 we have some issues with POs. Sometimes they items just disappear from the display. The subtotal, everything it's just gone. But when we go to receive items, they items are listed in there. See attached.
Is possible send custom fields with different OID on SNMP Trap profile?
Hi, Is possible send custom fields with different OID on SNMP Trap profile? I'm testing the integration of OpManager with other system and when I put the custom fields of the monitor, all they have the same OID. Nilo
9.0.128.W causes R6025 pure virtual function call on Win XP
just as the title says, 9.0.128.W causes R6025 pure virtual function call on Win XP and agent is not functioning. this happens when upgrading and also when a new installation (using SOM page or the msi file itself) happens to Win XP. WIn 7, 8. 8.1, Server 2008r2 and server 2012r2 seem fine.
Asset Disposal Report
I have a report below which contains details of assets that have been disposed. I would however like to amend this report so that it only shows assets which were disposed of 'last month'. Can anyone help please? Thanks Darren SELECT productType.COMPONENTTYPENAME "Product Type",resource.RESOURCENAME "Asset Name",product.COMPONENTNAME "Product",productType.COMPONENTTYPENAME "Product Type",aao.NAME "Vendor Name",state.DISPLAYSTATE "Asset State",rtype.TYPE "Asset Type",rCategory.CATEGORY "Asset Category",resource.SERIALNO
Request log vs incident log
We are currently evaluating ServiceDesk Plus Standard edition, and I have a question that I have not been able to resolve by looking through the forums etc. on the web page. When I log in as an administrator, at the top left of the screen I see the drop down “Incident catalog”. This dropdown shows service categories and then incident templates within those. I created a new service category and associated a template to it, and sure enough, it appeared in the drop down. However, if I log in as a requester,
normalize syslog files from mikrotik
hi i add a mikrotik router to EventLog Analyzer and in syslog viewer i can see the log files but in ELA dashboard their is no thing. i think that loges must normalized any one can help me? thank you.
Problem importing user into ad, generating heavy traffic against AD server
So every since patching to 9033 the logs in SDP are being filled with the following: [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: ****************************| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Going to Get Object : LBrotzel| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Getting userProp value| [13:00:04:255]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|:
Which permission when config ADManager Plus???
Hi ME, I have one question: First time to use ADManager Plus, we have to config domain with one account? So this account need which permissions to do use full function of ADManager include AD, Email, Exchange??? Thanks !!!
Move OpManager to new server
Hi, The current OpManager on Windows Server 2003 Standard Edition SP2, SQL Express 2005 & Op10. I've setup a new server Windows Server 2012 R2 Standard, SQL Express 2014, Op11 (i setup this before going through your guide..) May I know can i still follow the backup & restore guide now? Is there any other way for me to migrate the data in the old Op to the new Op? Thank you for the help.
Need Support Rep to OWN ticket
How do I go about, either getting all actions from a support rep, or have that rep own the ticket from start to finish - even though others might work on the ticket? Another question, how might I do a query for all actions/notes from a support rep - so I can tell how much work a rep did?
Send Request with Screenshots through REST API
Hi, I need to build a web application for our user to send SD request via API. In the SD web site the description of request can support rich text and embedded images. If the request is sent through API, is it possible to support screenshots and formatted text? If it is not supported is there any work around for this? Thanks. Regards Steven
Unique Additional Fields for Incidents
I was wondering if it was possible to make additional field for all Incidents unique so that if there is already a request that has a field, for example: order number, it will not let another request to be placed. Also, is there a way to make the Emails IDs to Notify on Incident Templates to be pre filled with a default email address? Thanks
edit monitors?
Hi there, How to edit some non-standard monitors: MSSQL and Active Directory monitor? thank you.
File/Folder Operation
In file folder operation, specifically the delete operation, I would like to see more capabilities around verification that a file exists. Case in point..I recently had to delete multiple files of type .exd from our workstations and they can reside in possibly 6 different places. I deployed this configuration to a test account and all it says is 'Execution Failed' 'The system cannot find the path specified' I have no idea of easily knowing if any files were deleted or not at a glance. I realize
Skype Uninstalled by Desktop Central?
Has anyone else seen Desktop Central uninstalling Skype? We've had multiple computers where Skype has been uninstalled, presumably while Desktop Central was trying to upgrade Skype. Has this happened to anyone else?
Identifying computers in SoM
Hello, My problem in displaying all of the computers in my workgroup by desktop central still remains.As you can see in the attached file our network shows nearly 200 PCs ,whereas desktop central can only identify a few. I am absolutely positive that they all belong to on workgroup and have the same user and password. What should I do? I look forward to get answers from you
Android MSP App crashes when choosing Tech or Site
When creating a new request through the Android App I'm not able to choose a Requester, nor a Site. The App just stops and restarts. In the normal Servicedesk Plus MSP portal it works fine. Is there some settings I've missed for the App? BTW: What I want to accomplish here is to be able to create a new SR through the App as well as a new requester if not found among the existing requesters.
End of support for Windows XP Service Pack 1 & 2 and Windows Server 2003 SP1
Dear Users, ManageEngine Desktop Central announces the end of support for Windows XP SP1, SP2 and Windows Server 2003 SP1 from March 31, 2015. Why? In the recent past, the industry has witnessed quite a few cryptographic attacks upon SHA-1. And Microsoft is deprecating SHA-1 signed binaries due to Pre-Image attack vulnerability. Desktop Central agent binaries, which were signed with SHA-1 codes, will now be signed using SHA-256 codes. Since SHA-256 is not supported in Windows XP SP1, SP2
Throttle Discovery Packets
Is there any to throttle the number of packets sent out during Network Discovery, etc? I have discovery configured for once a day, when the discovery runs I get a Huge Spike in network utilization, and a large percentage of the devices fail the scan with "General failure while performing the operation", however if I manually scan them they work fine. it is not consistent which devices fail the discovery so I am assuming that some of the traffic is getting dropped, and throttling the discovery to
Can't login as local administrator
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from http://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 end when i run last queri, cmd return me " UPDATE 1". Thats all. What should i do?
Nesting Passwords for a particular resource.
Here is my situation, we have a cluster of hadoop servers that have several entries in PMP. What i am wanting to know is, is there a way for me to nest these passwords and account settings and licence files to one clickable link per server?. Is this possible?
SupportCentre Plus - Unmerge a ticket
Hi, Just wondering if a ticket can be unmerged? Kind Regards Cathy
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