Admin account not gone.
I recently deleted the "admin" account from the user admin section. Any it shows that it is gone. (see attached) but I can still login to the site with the admin account as a local user?? Is there any way of getting this t account to go away?
API Testing
Define a Policy to replicate data on to the Distribution Server to control the Bandwidth
Desktop central - alert for hardware change
Hi, I m testing Desktop central and found something that is a problem for me, Problem with this alarm is that when somebody for example turn off/on monitor with usb/card hub inside monitor I got 5-6 mails of alert that new hardware is found. I like this alert and I would like to use it for memory/HD/graph. cards change (big changes) but like this I cant enable it because its spam my mailbox. do you have plans for fixing ? thnx, P.S. I couldnt find forum about desktop central to post my question there?
Prohibited Software List
I want to remove a piece of software that was added to the prohibited software list. When I look at the list I am not able to see that software name in the list any where. Where would it have gone and how do I see it again? Any help would be appreciated?
IOS Activation Lock
Is there a way to override the Activation Lock on IOS devices? I have run into company devices that have this set, and this makes re-purposing them for other users a pain. I do not see that as an option in the IOS profile setup...
Remote Control not working with IE 11 (Works fine with Chrome)
Hi I am testing with the Remote Control tool in Desktop Central. When testing with IE11 I can find a PC and shutdown or start it up ok but when I try and remote control to it a message appears on the client PC asking if Administrator can control. I click allow and then nothing happens on the administration PC. If I try again I get a message saying that it Remote is waiting to establish a connection. For info the remote control works fine when using Chrome. Could this be related to Active X settings
Automatic Path Deployment
Hi, I was trying to configure automatic path schedule for updating group of servers. Is it possible to scan and download all missing patches in separate job and then have another job that installs these patches? Scanning and downloading takes time and I have pretty small time window for patching & rebooting these servers. It would help if I can just deploy patches inside the time window. Here are the options I have when configuring automatic path job: If I choose "Scan systems, download missing patches
log on server after reboot
i have a couple fo windows servers that i want to reboot using desktop central. Can someone explain how i can setup Desktop central to get the server to log on as a user and startup up a couple fo programs? tahnsk
How to generate patch report
How to generate patch report, as not getting computer wise report with patch status for example; Windows WSUS report
Update ppm installs, then uninstalls.
I have recently tried to update from version 90039 to version 90067 as I noticed during the logon process that an update was available. However, after downloading the ppm and following the update process I cannot get the update to install. No errors show and all the services start back up without any indication of what the problem is.
setting a reply template for service request
Hi Is there a way to have a specific reply template automatically sent to a requester when they fill out a service request from the service catalogue? Wayne
SD+ integration with other web-based system
We use SD+ as mail ITSM system and encourage colleagues to use it on daily basis. So, in order to promote it more we miss ability to add reference to other IT web-based systems in SD+ menu. You have done recently a change where the user\technician can click on "AD SelfService" button and get moved to your self service system. What about allowing the administrator defining new buttons like this to in-house systems? More, let the administrator to decide if clicking on the button will open the system
enable Request Status" field when creating conditions for SLAs
There is limited number of fields on which you can build conditions, can you please add "Request Status" ? This will simply allow us to exclude assigning SLAs to tickets which are e.g. Closed.
Https in Netflow Analyzer distributed
Hi Can u give me the steps to activate the https in netflow central server and Collector Regards Ahmed
Unable to upgrade
Hi, when performing an OPManager upgrade from version 11.2 to 11.3 or 11.4 I get an error (see attachment). OPManager DB is on MSSQL. On the same server I could update ServiceDesk to the latest build without problems. Any idea why? Thanks Simeone
Scheduled maintenance on 31 Dec, 2014
We are upgrading our datacenter infrastructure. This will happen from 31 Dec 2014, 17:00 PDT to 1 Jan 2015, 01:00 PDT. (check for your corresponding time zone here). While we expect no downtime during this maintenance period, there may be a few intermittent connection issues. We will keep you updated of this planned maintenance window in this forum thread, as well as from our social channel accounts in Facebook and Twitter .
Inconsistentcy in EventLog monitoring
Hello, There appears to be inconsistency with Eventlog monitoring in Applications Manager build 11610. When setting up Eventlog rules some work without the event id being specified, whereas others work fine with just the event source. Has anyone encountered this problem? While this exists we are unable to build a standard method of monitoring the event log. Regards, Steve
Automate restore of ServiceDesk
Hello. I am running ServiceDesk Plus on a test server as part of a project and would like to automate the restore process to run every night (as it takes a long time). Is this possible? Does the script support command line input? Thanks, Dave
Setting up new OpManager
I've setup a Windows Server 2012 R2 with MS SQL Express 2014. While installing OpManager11, I select the database as MSSQL, it keep prompting host or port is not correct.. May I know what is the problem? Also is this combination of "Server 2012 R2 + MS SQL Express 2014 + OpManager 11" in 1 physical server feasible? or is there a better recommendation? Thank you for any advise.
.PFX cert import into Desktop Central will not accept password
I have a 3rd party .pfx cert with known good password, as I've imported it several times elsewhere, including the opmanager product. Desktop Central is saying "invalid password" (private key backup password). So thinking my original password might be too complex, or too many characters, I re-exported the cert including private key and provided a simple 9 character password. Even the short no special character password is being rejected by Desktop Central on this .pfx cert backup. I'm very good
Opmanager workflow error log a ticket or email
Hello I need some help, i have an OPManager server in linux that is monotoring about 1000 devices. The workflow work fine until the part where i want to log a ticket or send an email to someone. Everytime i try to do the log ticket in SDP or email it fails: Here is an example: Swtich_down_Critical - GE_PQ_MITRENA_SW01 Task execution failed - Internal server error occurred. 1. Ping Device Ping command used was : /bin/ping -c 4 -w 4 -s 32 10.184.0.20 2. Ping Device Ping output : PING
SSl configuration with netflow analyzer
Hello, I want to enable ssl acces to my netflow server but it does not work I used 9.8.7 version. And i have follow the step list here https://forums.manageengine.com/topic/how-to-enable-ssl-in-netflow-analyzer-professional-edition I am not able to follow the step 2 because i don't have the file sample-bindings.xml. Thank you in advanced for your help.
McAfee Firewall 8.x check
Hi Support The Firewall Analyzer can't show Real-time Monitor, Admin reports and others items with McAfee Firewall 8.x. When it would support McAfee Firewall 8.x log? Thanks.
field to associate any CI not just asset
By default we can associate a ticket to an asset. however we have IT owned assets hosting applications that end users own. It would be great to be able to associate tickets to CI's other than "assets" (servers, other devices). This way I can chose a CI (eg. an application service) and see all tickets that were associated with it.
Backup failed
Hi, After a downgrade of ServiceDesk plus to the free version, I am trying to import a backup from before the downgrade. I have installed the same version as we had before the the downgrade and the import also seems to be working fine, its running for a while with no errors. However no data is imported. Any ideas?
New false positive for patch 100672 (MSWU-1150) on Win 7 SP1 and MS Office 2010
It looks like patch 100672 (MSWU-1150) was released on December 8th. All of our Win 7 SP-1 / Office 2010 workstations had been showing that it was installed or not needed. Suddenly this morning we have 68 machines (out of a total 180+) that are showing that they require the patch. On one of the affected machines, I tried manually installing the patch and was told it didn't apply to the system in question. Anyone else notice this behavior today? Thanks.
I need help to create report mail delegation statistics
I need help to create report mail delegation statistics in Exchange reporter Plus For example a user logged to another user and make changes or delete emails etc. Your help is appreciated
Foxit reader after update asks for administrator account
Hello! after last update of Foxit reader it asks our users to log in as administrator when opening PDF documents. Foxit is updated, everything is installed, restarted, but still asks for administrator password for the first time when starting foxit or opening PDF document. Details about patch: 301826 TU-023 Update For Foxit Reader (7.0.6.1126) Can you check why is that happening and how we can sort it out? Thanks, Tomislav
How do I administrate multiple internal departments?
Here is my scenario: We have three departments currently. A call center, a Managed services department, and an Infrastructure team. Currently we have SDP MSP set up with the Managed services accounts and the infrastructure teams accounts. I can set all of the managed services accounts to "refer default settings" so that all my business rules, support groups, and other settings are all easily changeable. The call center is using SDP and has 14,000+ requesters. We need to migrate all of the requesters
AD360 Build 4015 Released
Hello Everybody! We are glad to announce the release of AD360 build 4015 with the following enhancements and bug fixes: Enhancements Option to enable/disable license expiry and product downtime notifications. Option to hide selected components from the dashboard. Fixes Issues that arise when the product is started multiple times simultaneously. Issue in saving changes made in the product settings tab. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service
Adding Users from AD
Hello ManageEngine, While importing users from AD, I was wondering if there is a way to make default the option to disable Mobile Access for the users to be imported while in the process? Thanks & Regards Mércio
Can’t connect with MS SQL DB.
Hi, I have installed PMP and configured MS SQL to use SSL Certificate. Then I changed DB with ChangeDB.bat Script to use MS SQL with Windows authentication. The DB was created but PMP will not start. The LOGs shows. (java.sql.SQLException: Cannot open database "PassTrix" requested by the login. The login failed.)
Error when submitting Help Desk request from client
When our users try to submit requests from the DC agent to our ServiceDesk software, they receive a "your request could not be sent" message. In the TO: address field it says Help Desk, but I never could find the way to specify the ServiceDesk email account. Is there a place that all of this gets set? I know that mail works on DC, because I get reports from it every day. Thanks, Dave
Serive Desk Plus Uplead Size Restriction
I am trying to find out if there is a way to change the upload file size from 10mb to a larger number? We upload lots of documents for various projects and some docs go over the 10mb limit that is currently set.
Mailbox permission changes report
We recently purchased the Auditing feature (upgrade to Exchange Reporter Professional) and now want to get reports about mailbox permission changes. Unfortunately we get the following error message: " Error: Unknown User name or bad password provided in the Audit Configuration page. Please enter valid credentials for domain(s) : domain.com " We have been told that the service account we are using has to be member of the Enterprise Admins group. I find that very hard to believe, there must be a way
Excluding service accounts from reporting and alerts
HI, I was wondering if anyone has fgound a way to exclude certain accounts from reporting. For instance when we run a backup, the backup account access all mailboxes, resulting in this creating alerts (Non owner logging on to mailbox), We also have an archiving service, and the same thing happens, alerts are generated each time a mainlbox has an archive task run over it. Becaus eof the number of alerts this createsm it muddys the water, and makes the alerting service almost useless for us.
Wrong pop up when enable Allow user retry reset without going through ID verification again.
Below pop up show after successful reset password via mobile app v.1.0.6 when enable "Allow user retry reset without going through ID verification again". this shouldn't show if it success. Product version 5.2 build 5200
Admin Report - Department List, Requester List ,Technician List, Incident Template List, Service Template List
Data Base : MySql , MS-SQL, PGSQL SDP Build : 8100 to 9000 Complete Department List: select dept.deptid "Department ID",dept.deptname "Department Name",dept.phoneno "Phone No",dept.fax "Fax",sdorg.name "Site Name",aa.first_name "Department Head",dept.deptdesc "Department Description" from departmentdefinition dept left join sduser sd on sd.userid=dept.deptheadid left join aaauser aa on aa.user_id=sd.userid left join sitedefinition site on site.siteid=dept.siteid left join sdorganization sdorg on
Cannot continue patching
I am using manual patching by selecting single or multiple computers and trying to patch, previously when I have the "draft download failed", I click on it and remove the failed patches and continue deployment and it successfully continues patching with the already downloaded patches, now its not doing that, it always displays draft download failed even I removed the failed patches. What is this problem. I am on the latest service pack and this problem appears on the newer version. Regards
CSV Import HTML
Hi, I am debugging a CSV import that has been used for a couple of years now but after Support Center Plus update HTML code in the CSV gets decoded and displayed encoded on the page. The scenario is that an account has extra fields(String) so the import would look something like this "NUMBER","NAME","ALIASNAME","ADDRESS1","EMAIL","SSNUMBER","PHONE","PHONELOCAL","PHONEMOBILE","FAX","GROUP","TAG","BLOCKED","URL","ZIPCODE","CITY","dkAgreementType","MEMO","DUMMY","ACCOUNTINFO" "AABBCCDDEE","XX ehf","","addr
Next Page