New Features in 9028

• SDF-57361 : SDP - Zoho Reports Integration: Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful reports and dashboards for informed decision making. Its part of the Zoho online business suite with over 5 Million users and growing. Zoho Reports - SDP Integration enables you to easily analyze your data from Service Desk Plus.

• SDF-58283 : Report an issue : Under suppport tab administrators can report an issue to the support team and the same will collect the ServiceDesk Plus logs and installation details for analysis. User will have the option to view / restrict the details generated before submitting to the support team.

Issues Fixed in 9028

• SD-22985 : Comment history section fails to refresh after solution approval/rejection

• SD-24134 : Saving/Cancelling of Notification Templates (belonging to modules other than Request) misleading to Request tab within Notification Rules section

• SD-38188 : Worklogs related to a deleted problem are present in chargestable

• SD-40915 : Unnecessary back link is present in Manage topics in Solutions module

• SD-41491 : Solution adding/editing page does not show Usergroup selection box even if the technician has full control over Solutions

• SD-54985 : Font related issues in Add/Edit pages of projects

• SD-55445 : Retaining of Task comments even after a change of task template for a given task

• SD-55634 : Wrong variables occur while editing the notification templates for project module

• SD-56531 : Clicking the Show/Hide button of Reports Folder having the same name as a Header Tab shows/hides the corresponding Header Tab

• SD-57845 : Modified custom image not loaded in solution module in non login view

• SD-57908 : Unnecessary organize button under Tasks List of Project module

• SD-57910 : Inline update of tasks from the list removes the search from Task List view

• SD-52385, 52392 : Vulnerability issues are fixed.

• SD-57729 : Updating serial number via Servlet APIs removes the model, product name.

• SD-58258 : Migration : Duplicate primary key entry in reportsubmodules table.

• SD-58260 : CMDB API : Need option to add requester with Domain name.