Workstation maintenance
Hello, In our company we implementing annually workstation maintenance and need to fill the maintenance date and details in Assets properties. Is there any method to add this information to Assets? Regards, Zara
Surface pro 3 firmware
Is there a way to deploy surface pro 2 and 3 firmware with desktop central? Since it comes from windows updates, we were hoping we could force this particular one, or prevent it.
forwarding to another site after sending data to API
How can I redirect the user to another page after submitting an application ? Released only : after sending data to servlets / RequestServlet
Exporting of Requesters
Hello all, our client is happy with the demo of SD+ ITIL, so we now have bought it and setting up the new server. I mentioned previously that I cannot add Users/Requesters via csv as the login names and passwords are not imported. I now manually made the changes to several hundred accounts. How can I export the user data from the "test" site to the "Live" site. regards Warren
A "Requester Impersonarion View" would be helpful
Often times when I'm configuring requester facing interfaces I have to save a change, log out of my admin account, log in on a requester account, review the impact of the change from the requester's perspective, then log back into my admin account to continue changes. This can be pretty tedious when trying to implement new processes. It would be helpful if there were a button to "View as a Requester" or impersonate a specific user's permissions to ensure that they have all the things they need and
Delete Performance Monitor and/or Vendor
Hi there, OpManager Build 11400 How in the world I delete a custom/vendor performance monitor? I've added a new device/vendor and got the OID wrong by mistake. I've deleted the Device Template, but the monitor still there, viewable in: Settings > Configuration > Monitors > Performance Monitor So i thought of getting rid of the new Vendor I've created .... but no such option. Any help will be appreciated. [This is getting frustrating]
Create User specific Group
How can we create user specific group in SD Plus tool, so that one user group can not seen another user group tickets.
Possible to create Custom View "All My Not-Closed requests"?
There are some basic views which filter requests htat are assigned to yourself. However the View I would like to have is all requests that are assigned to myself and that are not Closed. The one default View that comes close is "My Open or Unassigned", but then I also see all Unassigned requests. The other default View coming close is "My Open Requests" but there it doesn't show Pending requests. How can I create such the Custom View that I want? I can't find the option in the filters of a Custom
Problem of Deploy software through HTTP path
Hello, I have try using the Desktop Central deploy some software like Acrobat Pro, MS Office(no test yet) allway not success. For the target system is locate in a remote office and manage by the distribution server. I'm choose the HTTP path to do the deployment. I have create a ".zip" package after refer Office Package and HTTP Way and upload to DC server. The package setting please check follows pictures it is refer by this topic . The question are at follow. Please give me some advice. Thanks.
Using "AlarmEmail" in notification profiles
Hi all, There is a default custom attribute on all objekt called "AlarmEmail". But I can´t figure out how I can use this custom field in notification profiles so that all email based alarms get sent to the for each object defined " AlarmEmail".
Report: Tickets created at [time]
hi support-team, i need to create a report for tickets and i need most of all the time, when tickets were created. can you give me a quick start, please? thanks in advance. best wishes winnie
How do I view services requests/incidents with a status <> Completed
I'd like for our technicians to be able to view tickets that are both Open & On Hold (or, essentially any status other than closed). This is a fairly typical thing to do in one view. Is it possible in SDP? Thank you, Adam
Service Desk Plus to Desktop Central Prompt
Hello, we have Service Desk Plus and Desktop Central setup on the same server and both are using https: for their URL's. Every time we go from SDP to DC it does not automatically bring up the window for DC. We get prompted in IE11 that only secure content is displayed and we have to hit the show all content button. Once we do this the DC page comes up but just trying to see how to get around this. We have also added the https: url into trusted sites in IE but are still having the same behavior.
Same vendor+OID, different values
hi there, OpManager build 11400 we have lots of HP printers, when querying for OID .1.3.6.1.2.1.43.11.1.1.9 , it returns different "values" depending on the models. On older HP LaserJet 2420, it returns the "unit" value: new toner capacity reads as 6000 current supply level reads 4500 in reality, the user would prefer to see 75% displayed instead of 4500 On newer (sort of) HP LaserJet P3015, it returns the percentage value. Since both devices have the same SysOID ... any advice on how to set up monitors
Exporting of Requesters to CSV
I need to dump all my requesters to a CSV file so I can do some data scrubbing and prepare them to reimport to new MSP version of Service desk. Can you please tell me how to get the data out?
I am trying to export all the requesters and added info
Does anyone know the simple way to do this?
Monitor name for different vendor
Hi there, When I'm creating new Device Template with different Vendor , why I can't use the same Monitor Name ? Example: we have HP and Toshiba printers they have different vendor/sysOID, but still have the same black toner OID when creating new device template with the Monitor Name as "Black Toner Lv", it pops up a message: A Monitor already exists in that name Does that mean I should start recreate all my custom monitor to something like: HP Black Toner Lv Toshiba Black Toner Lv ?
Auto assign a request as a parent / child ticket
Our director wants manageengine setup so when a request comes in a parent ticket is assigned to the help desk and a child ticket is assigned to the tech. His concept is the help desk will monitor all tickets and their progress and when if the tech requires more info from the client that will be the responsibility of the help desk. When the tech finishes the ticket his concept is that the help desk will get a closed status with explication from the tech. Then the help desk will follow up with the
ServiceDesk Plus 9031 Released
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9031 SD-58296 : Vulnerability Issues fixed. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Karthik Anand. ServiceDesk Plus
Is there a wat to set ManagedFolderMailboxPolicy property?
Hi, As part of user creation I would like to set the exchange property ManagedFolderMailboxPolicy. Can this be done? Retention policy can be set but not managed folder policy. Thanks mark
Traffic Rates Inaccurate
I just set up Netflow Analyzer to capture data from our Juniper SRX firewall. I used the recommended settings for Jflow (with some modifications due to code differences) from the documentation but it appears to be off by a factor of 10. For example, Netflow is reporting traffic rates between 50-100Mbps: https://i.imgur.com/qTQU5CS.png. However, this interface is only connected to a 10Mbps internet circuit. Here are the traffic graphs from the device itself: https://i.imgur.com/UQASw7j.png. Here's
How do I bring up the old data in case SD plus reinstall on the new server?
Hi, Let say my company have a new server for the SD Plus. Once the reinstall SD plus finished how do I get the backup data from the old one to continue the servicedesk operation? Thanks, Jakraphon
External Email Adress
Good Afternoon all, I have created a user Creation template in AD Manager Plus, everything is going well except the external E-mail Address. Everytime I get to the Exchange function, I am prompted with "External E-mail Address" must start with "SMTP:" prefix" Any ideas??? Thank you, Daniel Price
one interface not showing
hello, i am using netflow analyzer to monitor traffic 9.5 (9500) on a Cisco 3640 router with the below interface configuration: Fa0/0 (managed) Fa0/0.1 (managed) Fa0/0.2 (managed) Fa0/0.3 (managed) Fa0/0.4 (unmanaged) Fa0/0.5 (managed) Fa1/0 Fa2/0 (managed) all physical interfaces have the command "ip route-cache flow" applied to them, global configuration commands applied are: ip flow-export version 5 ip flow-export destination [Server IP] [Server Port] snmp-server ifindex persist my problem is
filtering asset view with [NOT] condition
Hi there, SDP build Build 9027 when viewing asset details, we can "search" to only display column containing the specified string. is there a way to specify a boolean on the text field? for example: list workstation that are NOT in a certain site (or sites) list printer that serial number DOES NOT contains certain string view all switches EXCEPT those from Cisco
Monitoring daemons in a VMware ESX/ESXi ??
Hi, Is possible to Monitoring daemons in a VMware ESX/ESXi ?? In the "VMware ESX/ESXi" monitor doesn't appears the option to add a process/daemon to the monitorization; and if we intend to monitor trough a linux monitor (ssh) appears a message that the OS is not a Linux, but a "VM OS" Thanks in advance, Luis Lorenzo
Reset VM does not work
Hello to all, I'm trying to reset a vm (vmware) when a certain service is unavailable/down. Tried it with a IT Automation Workflow, but I always receive an error message. So the VM is not being reset. The error message in de workflow log is: -------------------- Reset VM Connection to the remote host failed - Unknown machine -------------------- Who has a solution for me?
how many hardware inputs Standard Edition in service desk
how many hardware devies inputs Standard Edition in service desk
krbtgt/domain
I get what this account does based on reading from here http://technet.microsoft.com/en-us/library/dn745899.aspx#Sec_KRBTGT but cannot find out what is using it though. This shows up in the log daily that the account has failed to login on many systems. Can someone break it down for me in dummy terms? Thanks
Need help setting up AD Alert
Hello everyone. I just downloaded the application and using the trial in hopes it would fit what I am trying to accomplish. In short, I want to get an email alert when a particular user authenticates to the domain. Whether the logon type is RDP, via UNC path, SMB, basically log the authentication request for this one user on the domain. the report should include all requests but only one email should go out upon initial authentication. We can then review the report to see what was done and authenticated.
ADAudit - Password expiration alert
hello I can generate alerts as one organizational unit when their password is expiring in a given time? regards
Lot's of login attempts from a single user
Hey all, We just installed AD Audit into our environment and I am loving it. What I'm curious about is why do some users for a single day have 12000+ successful login attempts? Then the next day they have 20? Is it normal for a Domain User to authenticate that many times to our domain controllers? I just find it shocking. What could cause this sort of authentication activity? Any direction or help is much appreciated! Thank you.
Audit/Monitor for Folder/file only
The file audit connects via shares and I have a folder in that share that I need to create a report & alert for whenever it's accessed. I can't seem to figure out how to monitor, alert or create a report for a single file or folder. Ideas?
Auto Patches Initiating Deployments Outside of Window
I have Automated Patches setup. It says Next Run Time : Today at 8:00pm and Current Status : Suspended. I went into the Policy and added an exception PC which needed to be skipped tonight. After saving it immediately started pushing patches at 10:00am. Why did it start pushing patches? The next run time was not until 8:00pm. Thank you, Cassie L Levett
Configure AD Manager with a proxy to use Google apps functions
Hello, I try to configure the Google apps function on AD Manager pro (6250) and i get a time out. As the server is on location that need a proxy for internet, i guess i need to configure a proxy somewhere but i can't figure where? An idea? sebastien
XML Schema for Applications Manager REST API
Hi, Is there an XML Schema describing the response format for the new REST API added in Applications Manager 9.1? I need the schema so I can generate Java/C# classes to process the XML response. Thanks
Create User Template - Company and Department are Grayed out
When help desk technicians are trying to create a new user the options for Company, Department, and Member Of are grayed out. I setup custom company and department options and can see them in the drop downs but it will not let me select one. I went into the help desk role settings and then User Attribute Privileges to give them the ability to edit those options but it will still not do anything but give grayed out options. What have I missed that is causing this?
No OUT traffic appearing
Hey Everyone, I am evaluating NetFlow Analyzer in conjunction with a Fortigate setup in order to track the bandwidth usage on both the upload and download of each port of the Fortigate. I have enabled Netflow support on the fortigate inline with the documentation on your site and NetFlow Analyzer has been very accurate in tracking the download usage (ie IN traffic) but no OUT traffic has been registered whatsoever. I have enabled Netflow on all the ports (WAN and LAN) and still no OUT traffic. Any
Monitor HTTP SSL Certificate Expiration Date
Have a need from my business to monitoring the expiration date of a http ssl certificate, can be possible create a monitor that send a alert when have 15 or 30 days to expirate a ssl certificate.
Account Email Address Cached
We have several accounts set up within the service desk, the one that is currently active was set up with a dummy email address until it was agreed upon what it would be. Now the email address has been changed for the account and everything is working fine except for some reason when a technician replies to a request it is attempting to send from the original Account email address and not the updated one, because this email address no longer exists it is then defaulting to the main Mail Server email
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