Desktop Central supports Knox to secure Samsung devices in enterprise
We are pleased to announce the availability of MDM support for Samsung Knox. With this enhancement, you can now perform mobile device management operation without invading user's privacy. With features such as : Perform Security Commands for Container like: Lock & Unlock Reset Password Enforce container passcode Perform automatic container activation on the device Configure corporate email in the container Silently add, remove, update and restrict apps in the container Generate granular level detailed
Service Fails to start
After making modifications suggested in taickets
Dashboard links generate NTLM failed redirecting to login page error
We are able to look at and view graphs on the dashboard with no problem. However, when we click on any of the links on the graphs on the dashboard page, we are taking to a page that has the error message "NTLM failed redirecting to login page " Once there, the page seems to just continually refresh every couple of seconds.
Extremely Disappointed: SMS Texting Does Not Work in US
We recently purchased the SMS texting add-on pack for ADSelfService only to be told that Manage Engine is going to refund us the money. Why is this even an option on the website if it doesn't work in the US? "I am afraid to say that we have finalized the issue with Clickatell team that they are not able to fix the issue with sending SMS through our account which needed the long code feature to send out SMS notifications to some of the carriers in United States."
Community question: Do you use the SDP generated PO # or do you change it?
Hey all, We're new to SDP and started backfilling older invoices into the purchasing module to create and reconcile our assets for tracking. I've been leaving the SDP generated sequential PO # and then using the PO Name field to enter vendors' invoice numbers or, in the case of Apple, receipt numbers (R29646... etc). I was curious what others were doing i.e.; are you using the PO Name field as a descriptive field describing the order, etc.
Incident Additional Fields Business Rule Assign
Hello, I created two Incident - Additional Fields called Building and Support Type. The buildings pick list has High School and Middle School. The support types pick list has Custodial Support and IT Support. I created a Business Rule that says if the Building is High School and the Support Type is IT Support then Assign the ticket to "John Doe". For some reason I am unable to assign any tickets unless I create a Category and assign it that way. I would use Category if there was a way to assign a
Asset Management Roles
Has anyone run across the asset management permissions role limitation below, and how did you overcome it? I spoke with support for an hour, and they confirmed it worked this way but we couldnt construct a workaround: Summary: I need to allow two different asset managers to separately manage multiple Non-IT assets assigned to the same user, but not allow each asset manager to view/edit assets which the other manager can view/edit. In other words, each of a user's assets should be editable by a maximum
Improve solutions main list view (account column)
Hi, Firslty as posted in normal SD Plus forum I think the Solutions main view could really do with some basic/easily implemented improvements. https://forums.manageengine.com/topic/improve-solutions-main-list-view But also specific to MSP edition - you can't add 'account' as a column in the main view. We often have a solution assigned to a specific Account and it would be good to see that on the main view. I understand that a solution may be assigned to lots of Accounts so it would have to truncate
Email Notification for close jobs does not work.
HI, Don't know if anyone can help, its a strange one. When I submit a request to helpdesk it replies with an automated response which is great. However when a job is closed it does not email back saying what the resolution is. I have the template created and it is save in the notification settings. I have checked filters etc and its not being blocked. There is also nothing in the logs I can see. Its obviously not the send settings as I get the auto response when a ticket is created. Any ideas. Thanks
iOS App - Login Failed
Can the iphone / ipad app be used in a servicedesk environment where we are using both AD authentication and the pass through authentication? We have the app installed and pointed at our servicedesk server, however when we try to login in using our AD username and password we get the error message that the login failed.
Service fails
After making changes suggested in ticket 7184017 and 7184110 I get the following error in the event log, please advise Log Name: System Source: Service Control Manager Date: 1/29/2015 11:50:03 AM Event ID: 7024 Task Category: None Level: Error Keywords: Classic User: N/A Computer: nysdp.milbank.local Description: The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. Event Xml: <Event
Is an agent upgrade included with the latest 121 hotfix?
I just installed the latest hotfix ( DC now shows build 90121 ). Do I need to upgrade the agents on workstations as well?
Escalation/Repeate Notification for Upicked Tickets
Hey guys, I'm still a little new at the SD stuff but does anyone know how to do escalation and or repeat notification with unpicked tickets? For example, I may set notification for 1 hour if a ticket is unpicked then send an email to people's A,B,C and D. I then want an email or sms to go out saying if after 3 hours its still unpicked or perhaps just escalate to person X. Whichever is possible. Any Ideas? I've surfed through it quite a bit but haven't been able to figure how to do this. Thanks for
HTTPS
I opened a ticket to redirect traffic over port 443. The Ticket # is 7184017, after executing steps 1 and 2 I try to connect from a browser I get a page cannot be displayed error.
SQL Migration
I opened a ticket for migrating my local database to SQL, the ticket # is 7184110. Currently our SQL servers are configured for Domain Authentication. I when I attempt to connect to the SQL server I get the message "connection failed" . I was sent a workaround which is outlined in the ticket, however it does not work, can someone please assist.
Site list gone crazy?
My sites and site list has gone crazy?! The "region" is displaying in the Site name field and "false" is displayed in the region field. The actual data in each site is still displaying correctly if I click into it though.
Technician removed from AD and re-imported no longer recieves notifications
We have setup service desk plus and had all of our technicians setup and all was well. One day we had to delete one of the technicians from active directory and then recreate them with a new user and email guid. We then re-imported the users to service desk plus which includes the newly created technician account. now that technician doesn't receive any notifications,.all the other technicians do receive email notifications except the one that was re-created. I have tried removing the technician
Password self service
Hi! When can we expect a way for our requesters to reset forgotten passwords? We have hundreds of users, but a lot of them are dreading to use it because they can't remember their passwords and don't want to bother us. You have other products that do this for active directory, and you are unable to implement a similar feature in a larger and much more expensive product? Why??? Just to be clear, I want this for the local authenticated users, but heck, if it was possible to reset active directory passwords
How to migrate full data from sdp on-demand to local?
User wanted to find a solution that can move all requests, requesters, technicians, Business rules, SLA and all configures to on premise version. The export option is available under Setup-->Data Administration-->Export Data. Please tell us export function is able to get all datas?
Re-Initialize Database
We have successfully installed MSP version 8.3 Build 8305. During a large import of customers we experienced some network issues that stopped the import. Is there a way to re-initialize the database so we can start the import process from the beginning? At a minimum we need to remove all requesters, accounts, sites, etc.
licensing allocation issues after upgrade to 9033
This seems to be specific to the unlicensed tab. Instead of the expected check box on the first row I am getting a series of numbers ie. 156749 and the installed on date is showing a 13 digit number ie. 1399953600000. unable to allocate licenses since there is no block to select and selecting allocate license returns "Please select workstation(s) to allocate software license. User License Key Installed On Site Location Software Usage Allocated License Version VIP User 25462 user1 1413345600000
Patch detection for Adobe FLASH critical update 16.0.0.296?
Over the weekend Adobe released a new critical fix for their zero-day vulnerability CVE-2015-0311 and our machines that are online have updated themselves to v16.0.0.296 for the most part. Adobe says they'll be releasing the manual update sometime this week. I checked the Desktop Central vulnerability DB for updates this morning but there's no mention of the FLASH 16.0.0.296 update yet. Any ETA on this? It'd be nice to be able to push the update to any machines that are still missing it.
Report on average time ticket open for
Hi, is there a way to produce a report that shows the time a ticket has been open for - IE the time between being logged and completed? I can do a report with time logged and then time completed in seperate columns, but i've got no idea on how to get the figure out of this when i'm looking at 1000s of tickets. thanks
Delete contact
Hello, I want to delete old contacts. I would like to delete all contacts whose more recent closed requests have more than 2 years. Is it possible to do this by a sql request ? regards stéphanie
No funciona el Analizador de correo electrónico ??
Buenas, tengo el Problema al querer Generar los Casos through Correo electrónico. puse Los Campos Entre@@y conmigo no completa los campos en forma automática, Solamente los Datos Quedan en El Cuerpo del Mensaje. Hay Algo Que No Haciendo estoy? desde ya muchas gracias saludos
Custom View Problem
Good Morning, I would like to create a custom view that would include... (Technician is Tom Preston or Technician is Unassigned) and (Request Status is not Closed and Request Status is not Canceled) In other words; I want to see all my requests that haven't been closed or canceled...and I want to see all Unassigned requests too. The problem I'm having is with the Unassigned part. "Unassigned" or "None" does not appear in the custom view creator for the Technician field. There are only two technicians
Auto Logon with Reverse Proxy
Hello, We're in the process of setting up our new installation of PMP and have our NGINX reverse proxy working perfectly, except for one part, RDP. I have setup a listener for port 7273 that forwards to the same port on the webserver. As soon as I open an RDP auto logon window it closes, yet when I try the troubleshoot window that appears properly. I know it's a problem with the reverse proxy setup because the auto logon works perfectly if I connect internally to the web server. Below is part of
New version of ELA to fix security issues?
When will we see a new version to correct the current security issues? There have been 3 CVEs released for ELA in just the past 3 months. http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-5103 http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-4930 http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-6043 One of these already showing up in my Nessus scans and if I upgrade to Build 9000 or 9002 that one will go away but one of the other 2 will show up in my scans.
Registry Issue
Hello, We are required to apply the following changes in the registry for the following item: Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ServiceDesk The ImagePath setting requires the path C:\ManageEngine\ServiceDesk\bin\wrapper.exe - C:\ManageEngine\ServiceDesk\server\default\conf\wrapper.conf to the following "C:\ManageEngine\ServiceDesk\bin\wrapper.exe - C:\ManageEngine\ServiceDesk\server\default\conf\wrapper.conf". This is required to fix a path enumeration vulnerability.
backup error
Hello ,i have a some error when trying to backup SD 9033 java.lang.Exception: Unable to get the data from [ARC_ServiceReq_906] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1453) at thanks for help.
Webinar - Zoho Reports for ServiceDesk Plus
How To Create High Impact Reports In Minutes Without Writing Queries Register Now ServiceDesk Plus now integrates with Zoho Reports, a cloud-based, highly secure Business Intelligence platform. With the new integration, IT service desk managers can create powerful reports within minutes using a flexible drag-and-drop interface without having to write complex database queries.That way, key analytics and insights are available to IT managers
ip address change and device probe disappear
Hi, I use NFA 10.2 (below details), I have changed the ip address of a switch probe (juniper EX4200) and after the change, It doesn't appear on the inventory and in the license management also I have tried to remove the device with this old ip address and also a complete fresh reinstallation (remove /opt/Managenegine before) I have 3 probe on this collector including the failed one, the two other are working correctly after the fresh reinstall but no effect, I can see on the logs this for the failed
Line Breaks in response templates
Hello, Since we have moved over the updated version of the service desk, issues have appeared in our templates. 1) When you select the template you require, to respond to an email, first it does not recognise the template. You have to select another template, let it fail, or appear with no text. Then select the template you want, and text will then appear. 2) When the text does appear, it does not recognise line breaks. we have tried using various ways to try and create line breaks: <br/> \n
How to order "ticket status" states ?
Hello, I can't find how to order the ticket status list (On Hold, Closed, etc) It seems to not follow some sort of alphabetical order I have custom statuses that I want to display in a certain order in the list Any idea ? Regards, Thomas
CREATED DATE TIME DIFFERENT FROM ACTUAL CREATION DATE
Hi, When we create a new request, and we specify Date/time, it populates the system date and time. But when the request is created the customer receives 10 min ahead of created time. Kindly brief me on this issue. Is there a way to modify the created time. This issue is creating SLA problems and when we generate reports we are facing issues with the SLA. Kindly update us ASAP. Screenshots: Manage Engine Time during creation. This was the system time as well The customer side time shows 8 min ahead.
We're upgrading our SSL certificates for better security, are you?
With growing global IT security concerns in mind, ManageEngine ServiceDesk Plus On-Demand will be upgrading its SSL certificates from using a weak and aging SHA -1 encryption algorithm to a more secure and latest SHA -256 algorithm. It's time that you upgrade too. What is SSL Certificate and SHA ? SSL Certificate (Secure Sockets Layer) is a certificate presented to the browser by a website which encrypts your connection and verifies if you have connected to the right website.
Change User Defined Field's value for entire table
I have a User Defined field with legal values defined as a pick list. some of the values, defined in the form of AB-123-C-DEF-4567 have to be changed to AB-1234-C-DEF-5678 (Adding a digit in the second part of the value). Is there any supported method of changing all of the values in the asset database from the first value to the second value? I would rather not have to change each asset one at a time. We are running 'ManageEngine ServiceDesk Plus Build 9021.
ADDITIONAL FIELD WORK LOG
AS THE USER ADDITIONAL FIELDS, I NEED TO HAVE ADDITIONAL FIELDS FOR THE WORK LOG, IS THERE A WAY THAT I CAN DO THIS. THIS IS VERY CRITICAL FOR MY BUSINESS, I NEED MORE INFORMATION ON THE WORK LOG SCREEN.
User Modification Template issue
Hello, I'm facing an issue with user modification templates in ADManager Plus version 6270. I want to delegate modification of specific fields on users of a dedicated OU. The template itself seems to be fine and I can use it with ease under the super admin. When use the same template under a technician account all fields are greyed out. The technician has the OU configured under his account and should have proper permissions. What am I missing here? Regards, Thomas
Four new false positives when MS .NET 4.5.2 (KB2901983) is installed
Windows 7 SP1 x64 workstations, Desktop Central build 90011. With the new MS .NET 4.5.2 (KB2901983) installed, Patch Management now reports four older MS .NET patches are missing: Patch 16466 Patch 16229 Patch 16231 Patch 16145 Anyone else experiencing this problem?
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