We recently purchased the SMS texting add-on pack for ADSelfService only to be told that Manage Engine is going to refund us the money. Why is this even an option on the website if it doesn't work in the US?

"I am afraid to say that we have finalized the issue with Clickatell team that they are not able to fix the issue with sending SMS through our account which needed the long code feature to send out SMS notifications to some of the carriers in United States."