When we create a new request, and we specify Date/time, it populates the system date and time. But when the request is created the customer receives 10 min ahead of created time. Kindly brief me on this issue. Is there a way to modify the created time. 

This issue is creating SLA problems and when we generate reports we are facing issues with the SLA. Kindly  update us ASAP.

Screenshots:

Manage Engine Time during creation. This was the system time as well


The customer side time shows 8 min ahead. And this was conducted in test environment. and it hardly took 3 min.




Kindly update us on this ...