Conversion of date/time format
Hi guys, i understand the datetime format as stored in the tables are in epoch format. any way to convert them to be displayed as normal date/time formats? I need to do that especially as i need to manipulate the date/time in my .net app
Content Variables
Is there a way to edit the content variables? Specifically the $RequestLink variable.
Unable to get AVC Working
Using this configuration on a 2911 ISR G2 router. Licence dataK9 active. performance monitor context my-avc profile application-experience exporter destination 10.128.1.114 source GigabitEthernet 0/0 transport udp port 9996 traffic-monitor all Then apply the profile to your interfaces. Interface Gi0/0/1 performance monitor context my-avc With Version 10.2 ManageEngine Netflow in my testbed.
Windows Monitor - Device Template
I have created device template with a New Vendor, category server and Type Is the type is the feature of the server. Vendor =Vendor Category = Server Type = Vendor File Server These are Windows Servers. However when I apply this template to server I want I lose the ability to use the Windows Service Monitors. When I add the Windows Service Monitor via Quick Configuration Wizard, I can check to Monitor but if say the service is actually down, I do not receive an alert. It seems to me that the server
Delete an Account
When I try to delete an Account, I get an error message saying it is being used. What areas of the software should I look to see where it is being used so I can also delete/close those items out?
mysqlQuery.txt is taking a lot of drive space
mysqlQuery.txt is 6gb, and cannot delete it. is there some way to delete or reduce the size of this file? "C:\Program Files (x86)\ManageEngine\ADSelfService Plus\logs"
AD Manager Plus Database Migration
Hi, I have followed the migration guide at the following url: http://www.manageengine.com/products/ad-manager/help/getting_started/configuring_mssql_server.html However, when attempting to migrate the db to MSSQL I have found that the ChangeDB.bat file is missing from our ADManager Plust installation. Please assist if possible, please do not hesitate to request further information. Kind regards, Dean
Apply modification template to bulk users
Would like to apply a modification template to an OU or a CSV import of users but can't determine if this can be done.
report for assets with no particular software
Hi Is there's a way to get a report of assets (pc's) the doesn't have a particular software on it? For example: All PC that doesn't have MS Office 2013 Thanks, Amichy E.
How to set user- technicians to change Category ?
Hi all , I want to allow user-technicians to create new category. How to do it ? i can't find permission for it. Thanks
OpManager Upgradation from Build 8810 to 9010
update file is not found server http://archives.manageengine.com/opmanager/9010/ file name AdventNet_ManageEngine_OpManager_9_0_SP-0_1_0.ppm
SD+ totally broken
Help please! I'm cannot start mail fetching, cannot change anything in SD+. "Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File." Build 9033
Service Desk Plus database reporting
Hello, I am running Service Desk Plus build 7605. I have Qlikview (reporting tool) connected to the MYSQL database. I have created 2 custom fields on our request templates but I cannot find them in the database to pull them in for reporting purposes. Does anyone know what database table I will find these fields in? Thanks, Lee
please configure the mail server settings before adding Email/SMS profiles loop
I am trying to configure a "log a ticket" notification profile, and when I do I get stuck in this loop. I have tested the mail server settings and it works, and no matter what I do it keeps coming back to this message. Even after I go to the mail server settings and click OK to accept the existing settings (I also tried re-entering them), it continues to give me this popup until I click cancel on the mail server settings configuration screen, which then puts me back at the Admin screen to start all
Rest Api Documenation
Is there a details document containing all the fields that can be used in the api call. ? Where in the process of using the api to add resources of newly installed servers. To allow us to mass reset the local admin password on a scheduled bases.
Error while registering this managed server. Please see enterprise.txt
Hi, I have installed the Admin server on now CENTOS 6.6 which has installed fine and i can browse the web page. However, when installing the server, it goes through fine until the end where it says: error while registering this managed server. please contact support with enterprise.txt The weird thing is, when it asks to enter the Admin server for validation i get a SUCCESS. Right before it finishes installing is when it throw up that error at me. When i run bin/./run.sh i get the error telling
eaton 9355 UPS
Hello iam trying to montior 2 upses and i get the UPS Battery is low alarm and i cant get this to work also
Notifications for technicians when updating request with Worklog, tasks, notes, outgoing mail, updating worklog, updating task etc.
Hi, why does not notification rules > “Send notification to technician(s) when request in this group is updated” include the following type of updates: · Adding note · Adding worklog · Adding task · Outgoing mail · Updating worklog · Updating task · Status resolved The only notifications that are sent out to the technicians in the group selected, are changes being made within the request detail fields. (Example: Impact, urgency, status:
Reporting on Known Errors
Good day, I am looking for a way to report on all problems marked as Known Errors. However, I cannot seem to locate the field to filter my report on. Any help would be appreciated. Thank you, Mike Taylor
Custom monitor, how to select one instance value from "get bulk"?
I have a custom monitor which uses an SNMP "getbulk" for table entries which returns enumerated values (i.e. OID.1, OID.2 etc.), the "test monitor" function in edit monitor however times out with"Monitor did not respond to the test request"... Running a packet sniffer on the same server interface as the OpManager server shows the SNMP requests go out, and the replies with data (all 10 enumerated responses are present with sequence numbers all equal to the request sequence number). How do I get
Source and Destination not show
Hello, I have a OpManager installed with SQL Server and also have Netflow, but it is plugin licensing. The NetFlow was installed and pointed to the SQL Server, but even after all set up is not displayed's IP source and destination and also not shown the protocols / ports used. Is there anything else to be configured? The only support option would be through this site? Thank You
Error while creating request to SDP
Dear sir.. We are trying to create request as (incident & service) to SPD but it show as an error [10:55:17:123]|[01-21-2015]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[30]|: Exception while trying to add WorkOrder|java.lang.NullPointerException And i have rename the folder named "extracted" (to extracted_old) but still have same error So could any one help me out bcz am have problem with client and i cant do it thank
Group view of Scheduler
When I am in the scheduler, I want to be able to see all leave, tasks and changes against technicians in a group. For some reason, I appear only to be able to view tasks, changes etc against individuals and not groups. When I select, site the select 'Group' should I not have an option under Technician called 'All Technicians'? Thanks Andy
When ticket is resolved two emails are sent to customer: updated and resolved
Hi, As per above, is there a way to setup sdp so that it only sends resolved notification once the incident is resolved and not resolved along with updated at the same time? I thought there should be a business rule to set like this: if ticket updated and status does not equal resolved, take action: send update notification. Please advise Thanks
View requests using servlet
Hi, In the following servlet request: http://myserver:port/servlets/RequestServlet?operation=GetRequestDetails&workOrderID=number&username=user&password=pwd&DOMAIN_NAME=mydomain&logonDomainName=AD_AUTH 1. Are the username and password my SD+ credentials? 2. Where can I get DOMAIN_NAME and logonDomainName? Thanks, Marlon
Multiple entry (table) status polling
Hi. Can a MIB table be polled and the status of the entries returned in opManager? More specifically I'm looking for the status { allUp ( 1 ) , functionalUp ( 2 ) , partialUp ( 3 ) , stopped ( 4 ) } of a dynamically changing number of Service Groups in our load balancers and marked against the name of the Service Group. Can the values (1-4) be mapped to human friendly names/titles? So, for each entry, returning name(s) .1.3.6.1.4.1.22610.2.4.3.3.1.2.1.1 and then pairing it against the value of
Unable to monitor Per VM Memory usage
I'm currently monitoring two Hyper-V servers and I am able to get most of the relevant monitoring information back apart from memory Usage per VM. In the History Reports > Memory section of the host info I am able to view memory usage, but when I select the 'per VM' checkbox the graph simply shows 'No Data Available'. Is there anything I can do to fix this?
Best Practices Guide for Implementing ManageEngine Ops Enterprise Edition - Central/Probe & Standalone
Hi, I need any technical documentation on installation scenarios for Manage Engine Ops Enterprise Edition. I have up to 1000 devices on different physical location and some sites only have 5 to 10 devices. What is the best installation scenario for me to implement Manage Engine Ops - Central / Probe OR Standalone. Regards TS
ManageEngine Ops integration with SAP IT HelpDesk
Hi, It is possible to integrate Manage Engine Ops with SAP IT Helpdesk to Register Critical Alerts Automatically ?
additional field change
When a Change needs to be approved or rejected the manager needs to fill in a commend for status change. This is a additional field. I have 2 questions: is it possible to let the box empty and press Save (so when I want to add a commend i can. when i don't have commends i dont fill in anything. When the options above are not possible, is it possible to remove the box. So i can change the status without getting additional fields.
mail server setting
we are trying to change the server of opmanager from windows to linux(cestos), and we are facing email server setting with the following message. java.net.SocketException cannot be cast to javax.mail.MessagingException can you please help? ps: there is no issue on windows. regards, makoto
Connect Domino LDAP to ManageEngine Service Desk Plus
Hi Guys I already integrated Domino Mail to the ManageEngine Service Desk Plus the only task left is enable LDAP authentication from Domino. Can anyone share me some lights to what are parameters i need to fill in to make it works ex LDAP server type etc. Wishing for you fast response guys
Associate Requester to two different sites
Greetings, Is there a way to associate a requester to to different sites? I've got requesters that travel and work on two different sites. Thanks, Danny
keep asset from being scanned
We have a number of assets that are in the Asset DB but we do not want to delete or Dispose of yet, I have added additional Asset States for these, but need a way to keep the daily Audit/Asset Scan from attempting to scan them (to reduce the number of Entries in "Workstation/Server failed during last scan" to assets that are actually having problems). I would think that the daily Audit/Asset scan should only scan Assets that are In Use or In Store.. Any idea how to accomplish this?
Error when performing - GET - null while performing GET_REQUESTS
I am writing a script to get all new and assigned requests from the system. After going through the documentation and various posts, I have come up with below request to format. http://localhost:9991/sdpapi/request?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=E5E54F22-8010-4A0F-BF5E-E2C4355B3343&INPUT_DATA=<Operation><Details><from>0</from><limit>50</limit><filterby> All My Requests</filterby> </Details></Operation> However I am getting the following result using a web browser to open the URL. Could
SupportCenter Plus Security Vulnerabilities Notification
Hello, High-Tech Bridge Security Research Lab has discovered multiple security vulnerabilities in SupportCenter Plus Preview available here: https://www.htbridge.com/advisory/HTB23247 Developers can contact us by email for details: advisory (at) htbridge.com Best regards, High-Tech Bridge Security Research Lab
The RPC server is unavailable - Error Code:6ba After update
I just updated to 4661 and now AD Audit is unable to connect to my domain controllers. When I go into Domain Settings and tell it to discover Domain Controllers, it says "Domain Controllers cannot be discovered" When I try to manually add them, it says they already exist and it will not let me save my settings. When I go to http://localhost:8081/runQuery.do and run select * from adsmdcconfiguration it says " The RPC server is unavailable - Error Code:6ba." I have rules in the domain controller
Mail configuration with aliasses in Office 365
We have recently migrated to Office 365 but are having problems with assigning incoming emails to the correct business unit since then. We have a mailbox 'support@company.com' which we have setup in the global mail server settings. In one business unit we have setup this email address as the incoming email address. For another business unit we have added an alias 'more-support@company.com' to the mailbox in Office 365. This email address is setup as the incoming email address for this business unit.
Users Receiving SSL Errors in Google Chrome
Users attempting to enroll in ADSelfService are reciving multiple errors when they try to enroll using a recent version of Google Chrome. Errors include; ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION INVALID or WEAK CIPHER or INCORRECT SSL VERSION
Notify Group when ticket is assigned
My team was hoping for a notification rule that would email the Support Group when a ticket is assigned to a technician so everyone knew if that ticket was taken. Essentially notify everyone and not just that one Tech when it is assigned. It was a feature spiceworks had and was very useful for us.
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