Oracle Linux OS
Hi How to monitor oracle linux?
Email Alerts going to wrong people
Would like to tailor alerts to specific persons. (e.g. Do not want PMP alerts from the Cisco router to go to an HR person) Right now, all alerts go to "all" personnel. Please advise, in layman's terms how to fix this.
Manual to recover PMP
We are preparing our Continuity Plan and I need a detailed step by step how to recover our PMP server from backups. Is there any manual that shows how to do that? Thanks.
Can not choose account in "MSP Service Level Agreement"
Hi, As the heading says, I can not choose account to set SLA. I'm logged in as "administrator", but i can only see one account (i have 4). The help section states: To add a new SLA, select the account from the account combo box and site from the Service Level Agreement for combo box. Click Add New SLA link on the right hand side corner of the SLA List table. Note: The administrator has the privilege to set the SLA for all the sites, whereas the SDAccountAdmin and SDSiteAdmin can view and set the
computer configurations don't execute!
I have deployed some configurations in computer section,I have even tried the templates themselves,I have reset the PC for several times and it's been over 90 mins that these policies have been deployed. None of the computer configurations(such as software deployment,user management,etc) got applied, my user configurations execute properly though.
how to reset admin password?
Hi, I have enabled google authentication for my user account and I deleted it's app from my mobile and can not login to the program. I also do not remember the admin password and i am stuck in login page? would plaese help me to reset the admin password so I can login ? thanks, Reza.
9033 - Solutions search returning "No solutions available". Enterprise edition.
Thank you.
Install SCP on existing Tomcat
Hello, I have already an installation of tomcat running other apps, Is it possible, install SCP to use the same tomcat ?
Copy image from Outlook and paste in description
Hi, If you copy an image from Outlook you cannot paste in Description field using Firefox and Chrome. It works with IE. Thanks in advance, Aritz.
Sending E-mails
Hello, I am has a problem with sending e-mails. I use a Trial Enterprise version. A some weeks, the e-mails are sending normally. Now, the e-mail send, but some recipients don't received. Internal e-mails arrive normally. If I logon in the mail server, the e-mail send normally. In the support file, don't have errors. Recent I change the Virtual Machine of Server 2012 for another Server 2012. Example: I open a ticket for user with e-mail xxx@live.com. And I receive all tickets open in my e-mail leandro@mybusiness.com
Changing Monitored Dial
Hi Everyone, I've followed the directions on how to change the snapshot.xml file to so you can use different graphs on the monitor page. It works for servers and such, but not for a Virtual Device it seems. I have virtual devices that by default, the template shows CPU Utilization, Memory Utilization, and Network Usage. I'd like to change the network usage to show the pie graph of disk usage instead. I've attached a screenshot for an example.
Report on Overdue tickets by Technician
I'm looking for a report that shows the count of overdue tickets by technician. Would be grateful if someone could help. Thanks
Monitoring Java processes and arguments
Hello all, I just don't understand : I try to monitor in Opmanager 4 different JAVA processes which have different arguments for each. Everytime the process shutdown and restart,... the processes are still down what should I do ? do I have to tick "path" or not (picture one) Does this process monitoring depend of the ID of the process ?
Monitorgroup does not show in notifications
Hi all, I've migrated my alerts, monitors, and actions etc. from a proof of concept environment to our new TQA environment. For some reason, my email actions do not show the name of the monitorgroup in the subject of the email. This is how I have my subject written: $MONITORGROUP Alarm from the Applications Manager -- $MONITORNAME $SEVERITY In the old environment it works fine but in the new environment it doesn't work and comes out like this: $MONITORGROUP Alarm from the Applications Manager
Unable to show report OP Manager V10200
Hi, I was able to show report previously but when I tried again, it did not work. The error show as below: Regards, Minh
Renaming recently upgraded Desktop Central Server
We are stepping through a Desktop Central migration to a new server. I have all the steps to transition to the new server, but I need to rename it back to the original server, once it is migrated. This is because the DesktopCentral server also runs the ServiceDesk software and I can't change the URLs. Is there any documentation about changing the machine names on a Desktop Central server? Thanks, Dave
Unable to show report in OPManager V10200
Hi, I am not able to view the network report for an interface in OPManager. The error was "Sorry, no data found for the selected period". I was able to view the same report few days ago. Regards, Minh
How to set user- technicians to change Category ?
Hi All, I want to allow user-technician add new Category . How to do it ? I can't find premission for it
Custom View
I would like to create a custom view that would include... (Technician is Tom Preston or Technician is Unassigned) and (Request Status is not Closed and Request Status is not Canceled) In other words; I want to see all my requests that haven't been closed or canceled...and I want to see Unassigned requests to. The problem I'm having is with the Unassigned part. You can't select Unassigned or None for Technician. So how can I make this work? There must be a way since there is a predefined view for
Desktop Central Integrates with ServiceDesk Plus
The IT asset details of the computers in the network and the help desk requests made by the users now get seamlessly integrated with ManageEngine ServiceDesk Plus. What details gets integrated? Asset Data Help Desk RequestsAsset Data:The Hardware and Software details of the computers in the network that are periodically collected by Desktop Central can readily be integrated with ManageEngine ServiceDesk Plus. If you have installed both these products, you just have to provide the details of the computer
Technician Error
When i open the Servicedesk+ app from my ipad and go to a request and want to select a technician i get the folowing error:
Disable SSL v3 and Weak Ciphers
How can we disable SSLv3 and weak Ciphers on our Desktop Central Deployment. It is coming up on our vulnerability scans and we need to get it cleared. thanks Tony
Patches Failed to be installed
I have downloaded all of the patches needed,yet when it comes to deployment and installing 3 of them failed for an unknown reason with error number Code : -2145124329.Is there anything I can do?Why that happens?
Cant access Servicedesk from computers
Hi, I've installed ServiceDesk Plus MSP for evaluation for our business. I've chosen Postgre as the DB and port 8080. The server is a Windows 2012 running IIS and other applications aswell. On the Server I'm able to browse http://localhos:8080 but on the clients I'm not Of course I'm using http://[servername]:8080 or http://[ip]:8080 from the clients, aswell as tried different browsers. I can access other resources on :8080 on other hosts. I've so far tried to disabling the Firewall. There is no
Get offline Desktop PCs
Hello, How can I get offline Desktop PCs report on Desktop Central? Thanks & regards, Roy
SLA feature
Additional fields available in to the configuration of the SLA's
Bizarre Solutions Search Results
I am not sure when this might have started, but it was brought to my attention today that the Solutions search function is not working properly. I've found several other threads that reference similar problems but no solution has been posted other than upgrade (re: https://forums.manageengine.com/topic/problem-with-searching-in-solutions-database). I upgrade weekly, currently on Build 9032. What's odd is that the main search box yields questionable results, but the secondary column search fields
AD Pass Through Authentication
Hi, we have installed service desk and have connected it to our active directory. We were able to successfully import all of our user. We also have setup the AD authentication and pass through. We have no errors on the setup screen and we also appear to have no errors in the sso log file. When we open up the service desk homepage, it says the user has successfully authenticated in the log file. However, the home page screen still shows the login screen and makes the user still login. Shouldn't
Account Sites - Import
I have a large amount of Accounts with a large of amount of sites per Account, is there a way to import the site information for an Account after the Account has been imported or setup? Maybe by doing it on the SQL Server if necessary...
Business Rule link back to ticket is broken URL
Greetings! I have created a Business Rule that puts a ticket into an "Unassigned" group if it does not contain any of of our special keywords in the email that assign it to our appropriate groups. It also notifies me and one other head technician that this happens. The template for the notification email is as follows: A ticket has been opened and the name of the school was removed. Please assign this ticket to the appropriate group & technician. Also, please advise $RequesterMail that they
How should we transition our technicians from one domain to a shared domain?
Hey all, Currently our MSP is on its own domain (company.local). We have decided to get rid of this domain and instead start using accounts on our parent company's domain (corp.company.com). How should we go about this? I know we will need to use the shared domain option but I don't know what to do beyond that. Thanks!
Service Category - Empty
When I click NEW INCIDENT, and my "Accounts" dropdown says ALL ACCOUNTS, Service Category has the default selections such as Application Login and Communication, but once a select a Requester name and the "Accounts" dropdown changes to that account, there no longer and Service Category selections...how do I get the default Service Categories to stay as a selection?
Access Denied when trying to unlock an account
Hello, I am testing out ADSelfService Plus. Since using a Domain Admin account is not an option I am trying to get it setup using a lesser privileged user. I found http://www.manageengine.com/products/self-service-password/admin-guide.pdf which has some information on the permissions that will be needed. ADSSP is connecting to the domain using a user called nonadmin. I have delegated permission to that user to be able to reset passwords and R/W on the lockoutTime attribute on the OU where my
Can one a requester in one account be a part of an approval process in another account?
I would like to set up a workflow wherein a requester in Company A submits a new hire hire form which requires sign off from an approver in Company B. Is this possible? I know how to do this within one account using the Service Workflow settings but wanted to know if it was possible to set up cross-company approvals.
Real time?
I upgraded to the latest version and I see a lot of "real time" in the release notes. However I don't see where I can configure this. In domain settings, I still see x minute intervals. Email alerts and scheduled reports all still have scheduled run times. What exactly has changed, and how do I enable real-time auditing?
Cross-site scripting (XSS) vulnerability
It has been publicly announced in US-CERT that there is an exploit in ADSSP. Has this been resolved in 5203? Overview Cross-site scripting (XSS) vulnerability in ZOHO ManageEngine ADSelfService Plus before 5.2 Build 5202 allows remote attackers to inject arbitrary web script or HTML via the name parameter to GroupSubscription.do. http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2014-3779 Please advise.
Cannot assign new Group with Email Command
Hi, We want to use email commands to reassign request to different Group but when the request is assigned to a Group/Technician we cannot reassign it. The new status is: Group : Not Assigned Technician : "Old Technician" (Old technician does not belong to new Group) Request History says: Updated by Garmendia Otegi, Aritz on Jan 9, 2015 11:54 AM Request Updated by Garmendia Otegi, Aritz Reason : The request with request id : 28193 is updated through email from aritz.garmendia@ikusi.com.Content received
Site Specifie Request Catalouge
hi, i'm trying to create a request catalouge that is associated with sites. in the SDP. thus only technicians belong to this site will able to see list of request catalogue exist in other sites. thanks
Desktop Central Security Update release
Hi Folks, Greetings and New Year Wishes from ManageEngine. This security update resolves a vulnerability in Desktop Central which allows creation of users by remote code execution. An attacker who exploits this vulnerability could gain access to the Desktop Central web console for performing remote desktop management activities. For more details on this vulnerability, refer to here This vulnerability has been fixed in Desktop Central #build 90109. The current EXE available in the website includes
Solutions - List of Approvers to submit the record to includes some who used to have permissions
(reported with respect to ServiceDesk Plus 2018 Enterprise) I have removed several Technicians from the Role that allows them to approve Solution Records, however these Technicians still show up in the list of possible Technicians to submit a Solution record approval request to. I have double-checked that these Technicians have no other Roles that would grant them these permissions. I need help with this. The permissions were removed to eliminate accidental publication of Solution records in
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