Reporting isssues with Partition Details of the Device(%)
Hi We use the Partition Details of the Device(%) to give us an indication of the free space, we have an issue where each drive on the server reports the same usage as the the c drive, ie c drive 80% d drive 80% e drive 80% Which isn't the case. It happens on both virtual machines and physical machines. It uses WMI which I have tested and passes it's test. On some of the drives there are mount points. Any ideas? We are on build no. 11400 Andy
partition details of the device(%) issues
Hi (apologies if this is a double post - my original question seems to have disappeared) I'm having issues with the performance monitor - partition details of the device(%) All the drives report back the same % usage even though they are at different levels. for example - reality - C: 40% D: 55% K: 78% Monitored C: - 40% D: 40% K: 40% We are running the latest version and this applies to both virtual and physical servers. I believe it worked previously. On some servers (exchange) we do have mount
Open request on behalf of another requester
We have situations where a supervisor might raise a request for equipment on behalf of one of their staff members or a colleague will open a request on behalf of another colleague because their laptop is dead. Perhaps an admin assistant opens a request on behalf of an executive. I would ask consideration of the addition of an "On Behalf Of" field that is completed with a valid requester. The implications of how this would be used on a request vs. and incident would need to be vetted but seems helpful.
OPManager Probe doesn't work
Hi i have serious problem, after exhaustion space on disk C, i stop the opmanager service and move logs folder into another disk. When i restart server, opmanager probe doesn't work, the service is started but the web doesnt' responde I paste wrapper file on logs folder : STATUS | wrapper | 2014/12/11 11:03:10 | Launching a JVM... INFO | jvm 1 | 2014/12/11 11:03:17 | WrapperManager: Initializing... INFO | jvm 1 | 2014/12/11 11:03:28 | taryIconProps {DefaultMenuItem=Status, ApplicationName=OpManagerProbe,
User permissions for monitoring AD
Hello We are monitoring AD using domain administrator account without any issue. However we want to know if we can use another account for that. If so which are the permissions required for the account? Regards Orlando
Co-relating Request - Problems - Solutions
I've been trying to locate or figure out how can we associate a solution with to a Request/Incident and Problems. We usually create a problem if an issue or similar incident keeps on poping out. The problem tab is a great place to manage and handle a known/possible problem. I like that within the problem id we can associate an incident. This helps us build a case that there is really a problem somewhere. Within Problems tab, theres a Solution section where you put your Workaround and Solution. It'll
FAILURE :Vendor is being used by a module. Hence cannot delete it.
Hi We originally imported our assets from CSV files, during this process some assets inadvertently listed the manufacturer as vendor. Now, when using the purchase order module when trying to select a vendor for a new PO it auto populates the vendors from existing assets. I have manually created a list of vendors we actually order IT equipment from however the vendor list is full of unused vendors. What is the best way to remove these unused vendors from the PO vendor drop down list? Trying to delete
Restoring a deleted change
Hello, Is it possible to restore a change once its been deleted. To be clear this isn't a chance that has been closed but deleted. Thanks
SSL: Self-Signed Certificate problems...
Using NFA Free/Professional Edition. I've looked on Google and the forums for this. We use a Microsoft CA and I've got a .PFX file that I copied into the NFAHOME \conf directory. I modified my server.xml file like the following: keystoreFile="./conf/nfa.pfx" keystoreType="pkcs12" keystorePass="mypassword" I have verified with keytool that the certificate as well as the root is in the pfx file. Everything appears in that when I go to the site the certificate shows properly. However I noticed that
Fundamental Question - Request/Incident Owner and Escalation
So perhaps I'm missing something fundamental in SD+ so I'd rather look uninformed but gain wisdom from y'all. :) We are moving from SD+ premise to SD+ OnDemand. We've been using S+ for about 11 months. Our team is going through process reengineering as part of the migration process in order to provide exceptional service to our internal clients. We handle everything for our organization from hardware/software purchasing, licensing, provisioning, application support, network support, software development,
Issue with Conversation OUT Report
Hi All, we don't understand what we see with Conversation OUT Report with NetFlow Analyzer v. 9.5 we configured sFlow on switch HP Procurve as below: sflow 1 destination X.X.X.X 9996 sflow 1 polling A1-A24,B1-B24,C1-C24,D1-D24 30 sflow 1 sampling A1-A24,B1-B24,C1-C24,D1-D24 500 On port A2 there is connect only one Server (we see only one mac-address); when we generate a Conversation IN Report and Group By Source IP we see only IP address (this is correct), but when we generate a Conversation
Sort all results by column
Currently when results are pulled from search, or any other report source, it is not possible to sort these by any category and they do not pre-sort by name or time. this makes trying to correlate a timeframe of events incredibly frustrating. Could we please see the ability to sort by, at the very least, time. Preferably I would like to be able to sort by time, event id, source, and message. The headings are there on the columns currently but they are not clickable to sort.
Error - Unable to fetch Managed Object details
We have added approximately 40 new devices to Opmanager, however most of them are un-viewable, receiving the following message for each of them: Status Message Unable to fetch Managed Object details for the object :10.8.1.180 We have run RepairDB, this did not work. We have removed the device using the "Quick Configuration Wizard > Delete Device", and attempted to re-add the devices one at a time, still have the same issue. Could you please advise on how to resolve this problem? Seems to be happening
What am I not getting? Patch jobs very unstable
I have hundreds of machines to patch. If I create a job to install all the patches, and a single patch fails to download, the entire job fails and I am still stuck with hundreds of unpatched machines. I cannot take the time to go through and create individual jobs for each patch, or for each system. Creating a blanket job to patch all the systems is the easiest way. Except, it seems to be very unstable and the configuration job for the patch just QUITS if anything goes wrong. Is there not a
Single Sign-on Centeral - Probe
Hi, i installed 1 central and 2 proble (Windows 2008 r2), the machines are in "Workgroup" I configured the users to use domain authentication with read-only authentication detail, and it works. The read-users connect on central for monitoring the alarms, but when they try to connect to the single device, they jump to probe and it prompt again the credential for login to probe. It's possible no ask credential when users jumps to probe ? And when they logged into proble ... how can they return to central
Adobe Reader XI Upgrade
Ladies and Gentlemen, I was trying to upgrade the computers to Adobe Reader XI, but only on the computers that currently have a version of Adobe Reader. I tried adding a pre-deployment activity, in which the configuration would check the computer for a version of Adobe Reader lower than 11, but it just happens that Adobe Reader is not just known by that name. It has so many other names, versions and even Manufacturer's name in the Software Inventory that it doesn't seem to recognize what I am asking
Cannot add device to Opmanager free 10 host version
I have 8 devices. I want to add 1 more but it says: Cannot add device. This edition of OpManager does not support adding more than 10 devices.
message "Send notification failed" please help m
HI when the technician reply to requester and send the message the following message displayed. Send notification failed please help me regarding the issue i will thankful to you.
(Solved) Business rule not working (notify account manager)
Hello, I have a business rule set up to notify the account manager by certain events. The rule has been set up and the 'perform this acount' option is: Notify Account Manager by Email. For testing purposes I have selected multiple account managers there, but none of these persons receive the mail. If I look into the issue which should send the mail, it is saying: Created by System Business Rule Failed Backup naar Koen applied So that tells me that the Business Rule is applied, but no
If Edited Date is greater than x days and the request is ONHOLD, change the status automatically
Hi, There’s currently only an option to change from on-hold to open. We currently use an “Update Due” category to highlight the calls that need attention, based on time since last edit. I’d like to see a business rule, or similar, to be able to change the status of a call (to any other status) based on time and other criteria. Is this possible. Thanks, Tracy
three accounts with the same domain on servicedesk MSP?
Dear All, We have three departments which are using three copies of servicedesk plus. I want to merge them in one but each department wants its own dashboard and reports and all departments are using the same domain for example acme.com. So,I install servicedesk MSP and created an account for each department How can i configure servicedesk MSP to import the same domain users as a requester and technicians for each account ?
Deleting Assets takes a very long time
Hi All, Not sure if this is a problem as such so I figured i'd post this as a question as its not something that's completely broken or affects us in any bad way. I noticed that now if we try to delete 50 assets or more at once, it can take up to an hour to delete these assets, so long as the browser window doesn't time out. Deleting 5 assets or less takes less than a minute. We usually run a clean up and re-scan of all assets every few months. We're currently on SD 9021 and noticed this behaviour
New incidents default to Resolution field instead of name
I'm not sure which update maybe it's the latest (8.2.0 Build 8207) but recently we have noticed that when we create a new incident, the cursor automatically jumps to the 'Resolution :' field instead of the requestors name.
Non-stop messages when install/ uninstall of commercial software
Hello, We configured Desktop Central (Components Versions [Build No: 90046]) to send out notifications when Commercial software applications are installed or uninstalled from computers. The situation is when a managed computer installed an update (let say MS office 2013* update from 15.0.4659.1001 to 15.0.4659.1002), the alert messages (about 5 for install and uninstall each) send out which is OK.Understood that MS Office might include different components which might trigger multiple messages when
Disable SSLv3
I've changed my server.xml file over to accept only TLS, and I have changed sslProtocol="SSL" to sslProtocol="TLS" (and TLSv1) but my elas server is still accepting SSLv3. How can i=I disable this?
Team Members can delete not own worklogs
Hi there, there seems to be a problem in the Projects Worklog module. Even if a user has only Team Member permission, the user is still able to delete other users worklogs. At the same time the user is NOT able to this in the Requests module. Can you please advise how we can fix this or get this scheduled in a matter of urgency to be fixed? Kind Regards, Per
Is SD+ working with Exchange email yet?
I've been running a test build of SD+ on my personal computer using a temporarily created gmail account. We feel we're ready to create the "real" build on the server and would like to use a permanent exchange based email address. I did some quick searching here in the discussion forums and am only finding years-old discussions with promises of support in future builds. It now seems to be years after those responses... Does SD+ support exchange email yet?
How to check if a specific file exist and which exit code to use ?
Hi, First I'm not a scripting guy and I know almost nothing about VB scripting. I have a deployment of 6 tasks and I want to make sure that step # 2 will not be process if it failed in step #1, and so on for the 6 task. To do this, i have to run a vbs script before installation or uninstalltion on each steps I'm trying to use the script form ME support page that i have modified for pre-uninstallation of software and also post-installation of the software. Pre-uninstallation: The script will look
Patch Management information is not the same as in Configurations
Good Morning We have a customer which has a lot of issues on his Desktop Central, On of these issue he is having is regarding Patch Management, The Missing Patches section always is showing that the computers are missing about 1052 but this number never changes. At the same time on the configurations the number shows that about 80 to 90% of the patches were applied successfully. Client has the latest build with is 90087 and everytime we upgrade his issues on the application do not get fixed.
Can't scan workstations using the Scan Now button.
Hello, We are unable to scan workstations using the Scan Now button. The start up scans through the agent are working when the workstations reboot. I sent the support log file to servicedeskplus-support@manageengine.com but I haven't heard anything back.
generate a new report of Survey detail and result
Kindly, i need a query to generate a new report of Survey detail and result as following... Request ID||Request Title||Requester||Technician||Survey||Created Time||Rating Value Grouped by Category with providing the surveys count and average for each category and for all the report. thanks.
Page loading error
When first running ServiceDesk's tab in browser (for example, after browser close/open), we often get a message as below on screenshot: Also, this message will appear after some idle, when automatic page-refresh time is up to be. After pressing F5 for several times, SD's main page continues loading itself. How we can solve this problem? You know, hitting million times F5 is not a solution :D (Browsers - IE8, IE10, IE11) Thank you, best regards.
Problems with the mail connection
I have some problems with the mail fetching, this is the second time that this happened in this month, The service are working so good until today, I review the access directly by gmail.com(is a gmail account) and the account is working fine. I followed these steps - Stop the mail service - Put again the values required - Start the service - Telnet test (OK) - I checked the logs and I found this error: [01:37:49:622]|[12-02-2014]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[62]|:
How do I add a text box in the Resource area of a Service Request
I need to add several lines of text to the Resource Area of a Service Request Template. This is informational text that we want to use bullet points so that it stands out to the user. As an example the form needs to show the following details in the same area as the computer selection question: Computer: All new hires will be issued a standard GBG build computer with standard applications. Please note Mac computers are for designers ONLY. Laptops are ONLY for employees who will be traveling and
Database Filter Criteria
Hello, I need to create a database filter to filter computer names. The computer names as they show up on the Windows logs are all on the format of PC201-A$, PC207-A$, PC216-A$, etc. I tried setting the filter to: Drop the logs containing: PC2*, but it does not work. How can I do this? I am using Event Log Analyzer 9002 Thanks
Can EventLog Analyzer read syslogng logs?
And, can these logs be forwarded to multiple ip addresses?
Apply license for opmanager netflow plugin
I want to apply the license for my trial version Netflow plugin, but when I navigate to the 'License Management' page under 'Admin'. There is no option for me to Apply license. Please advise. Thank.
SDP - Auto Delete Assets
Hi, Currently we are using SDP 8.2.0 Build 8214. Can we schedule a task within SDP or outside SDP to delete assets that have not been in contact with AD for more than 90 days. We have 1000+ assets and numerous assets are joined / removed from the AD. An auto-delete task which would delete all the assets which have not contacted AD for more than 90 days would be beneficial. How do we schedule such task?
Exclude mailbox creation on csv via template
We are currently working with bulk creation via csv using existing account creation templates. We have about 120 templates we use however some users are requesting not to have a mailbox is there a simple way in the csv to say no mailbox without affecting users who require one. I am loathed to create templates that state no mailbox however this may be a option to investigate. If we create manually using the template we can simply click no mail on the radio button and clear the email address.
Include Universal Groups in Template?
Hi, I have created user creation templates for all my offices globally. There are multiple domains in my environment. I would like to add users to their appropriate location specific universal group via the template. I do not see these groups. Is there a way to add these to a template? Thanks! mark
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