What is the format for a csv file to import categories?
We are using ServiceDesk Plus Ver 8.1.0 and I want to import a new set of categories. I have the option of uploading a csv file but I cannot find what format that file should have. Thanks in advance. Cris
User Guide for a newbie
Hello everyone, I installed the trial version in our company as of this is what we was looking for.. easy installation and and great system.. but i am little bit confused,as it is far more complicated than i think. is there a user guide or something to learn it from the first? i will be pleased.
ADAudit Plus Fixes and Enhancements [Version 4.6.0 (4600 - 4650)]
View ADAudit Plus Latest Fixes and Enhancements Version 4.6.0 (4650) Build - July 2014: *New : Real time auditing for Domain Controllers [Optional]. *New : Windows Server 2012 R2 support added. *Fixed : Product crash error during event collection. *Fixed : Alert for Configuration Permission Changes - 2008 Servers. *Fixed : Move Containers/Contacts reporting. *Fixed : GPO User/Computer Configuration count mismatch. *Fixed : Share based reports - Files created report fix. Version 4.6.0 (4640) Build
ServicDesk Plus - software license view
Hi there, SDP version: 9.0 Build 9027 when viewing the software license, it has a very narrow window view. It has it's own "viewing box" and I can't really make it bigger/smaller regardless of resizing the web browser. Is there a way to "fix" this? Thank you for you advice.
Suuport for Blackberry on MDM
When will support for Blackberry be available on MDM?
Patch is installed but it's not applicable?
I have deployed all the patches needed for my computer.But after a while it said that all those patches are installed but it's not applicable.Why?
Service Desk administrator password reset
I changed our server time and since then I unable to login to service desk plus it says username / password is incorrect I tried to follow some blogs which reset the password from database but I get the following error Please check........ C:\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U postgres -p 65432 -d serviced sk psql: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port
Strange issues monitoring ESXi and VM
Once every few months ESXi servers will disappear from the ESXi monitoring list , VM's will appears duplicated with not parent ESXi , duplicated ESXi server can appears too. Already have an open case ( 3 months and counting ) but want it to check if anyone else saw something like this and found a workaround or a final fix. My only solution I found at this point is to delete all the esxi server / vm from Application Manager and re create everything again. This is extremely disrupting and time consuming. Running a
ManageEngine ADAudit Plus 4.6.0 Build Number: 4661 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4661 announces custom reports in ADAudit Plus, now create reports you desire in a few clicks. Chose from the pre-configured report categories and chose the sub-categories. Further, chose the columns and add filters if you further want to drill down information for precise data. Last but not the least, you could schedule the same to be periodically e-mailed. With ADAudit Plus, enhance your Windows Server environment auditing:
backUpData.bat fails with java.io errors
Hi guys, Before upgrading to the latest SP (from 9004 to 9003) the upgrade notes here indicate that I need to run the backUpData.bat after stopping the ManageEngine service. However when I try to run this backup it gives me the following error messages, I'm not comfortable upgrading until I've completed this back so that I caan roll back if necessary: Thanks!
UNABLE TO ADD ORGANIZATION DETAILS
Hi, When i add the organisation details, manage engine shows an error. Kindly refer to the below screenshot.
Logout on each selection
I have a new install of ServiceDesk on a new server. I have windows authentication set up and working. When I am on the server and connect to ServiceDesk it works great. When I connect to ServiceDesk from my computer, I get the login screen and am able to login. When I click any link, tab or button on the page, it goes back to the login screen. From here I can login again and it takes me to the new screen that wanted to access. When I click on any button to take me to another screen I am logged out
Migrate Enterprise to Standard
Hello, I have tried the Enterprise Edition and now I will use Standard Edition. How procede to migrate data? I need install another server and backup normally? The Enterprise Edition are in version 8.2, now all versions is 8.3. I need install 8.2 version before migrate data and later upgrade manageengine?
OPManager 8 in windows Server 2012
Hi Team I need your help we want to install the OPManager 8 8722 in windows Server 2012 x64 actually we have the OPManager version x86 in Windows Server 2003 Enterprise Edition Service Pack 2 but the space in the disk is insufficiente so we need migrate the OPmanager to a new server. Thanks for your answer.
Search Engine Marketing Services in Malaysia
All you have to do is build up your rankings in search engines to reach the first page and then start receiving relevant traffic and convert them into your leads/conversions. http://acmeeconnect.com/blog/internet-marketing-in-malaysia-what-are-your-best-options/
Contract Section in MSP - Status Field
Hi, Currently I have multiple contracts which dont have start and end dates, as they roll for a month at a time. I also dont want to have to keep changing the dates, can you advise how I get around this issue? Thanks, Tracy
Variable to pass to Teamviewer
This has been asked several times but isn't being addressed: In order to use TeamViewer as a remote control software, you must pass the variable "ID" which is the teamviewer generated id number for the client machine. This isn't the client name. SDP will pass 4 other variables to a remote software command line, but not a user defined variable that would allow us to store the Teamviewer ID with the asset and then pass it to the command line. This should be a very easy thing to fix in development.
Paste a picture into request body from clipboard
Hi in SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works. is their a way to do it also in IE10?
Administrator login
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from help topic and change Administrator password to "admin", but still cant login. Also i checked " Enable_LocalAuthentication_Login" , it's true. Help please
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
List specified tickets by querystring
Is it possible to list specified tickets using a querystring something like: www.domain.com?tickets[]=10051&tickets[]=9058&tickets[]=4683
Request Template notify certain email
I can't find it anywhere, is it possible to: I create a request by an template, but then an email has to send to 2 email addresses. how can i do this???
Create User Mailbox - Exchange 2010 - enable-mailbox not found
Hi All, I have downloaded the trial of ADmanager Plus and am trying to get the Create Mailbox feature to work. I am using Exchange 2010 SP1 and have installed the EMS on the ADManager server. I have also setup ADManager to run as a Windows Service. I am getting the error message of "The term 'enable-Mailbox' is not recognized as the name of a cmdlet, function, script file or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again."
AD Manager Plus - Scheduled Reports not receiving
Pointing the SMTP relay but email show successfully sent but not receiving any email.
Removing Scheduled Start and End time from a task
I have several tasks linked to an incident, and have inadvertently added a Scheduled Start and End time to one of the tasks. We are just starting out with ServiceDesk so do not wish to use the scheduled times at the moment. Can these Scheduled Start and End times be removed from the task? Thanks, Steve
Remote Assistance
Hello, At the moment I’m struggling with the following problem in SupportCenter Plus. We would like to be able to disabled the Remote Assistance option. This has appeared after we updated SupportCenter yesterday Is this possible? Does anyone have any ideas? Please let me know a.s.a.p. We are currently on SupportCenter Plus v 7.9.0 build 7940 Thank you
File or Folder Accessed by shows nothing
Hi On my reports for File or Folder Changes does not show accessed by - is there a specific setting I need to change to show who the file or folder was accessed by?? Thanks RTTAdmin
Summary Report
Hi Im trying to create a report that is the same as the request summary dashboard so we can send it to the relevant people. Is there a way of getting the dashboard report as a standard report? we are using postgresql thanks Adam
Add Supervisor; View all requests
I have the user set, but is unable to see all service requests. Manager needs access review all service tickets in system.
Adobe AIR 16.0.0.245 patch detection doesn't seem to be working
I see that the Adobe AIR 16.0.0.245 patch (300849) for Windows came out on January 12th, but none of our Win 7 SP1 workstations are showing that they're missing the patch -- they're all still running AIR 15.x. The Inventory reports are showing the correct information, but Patch Management doesn't seem to be detecting properly. Anyone else see this behavior? Our Desktop Central build is 90111. Thanks.
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
Adobe Flash Player PPAPI - Software package
Hello, As Flashplayer NPAPI will soon be no longer supported by Opera (if my informations are correct), is it possible to add and maintain a package Template for Flash player PPAPI. So we can have all three possibilities in software deployment : Actually, we've got these packages, plugin package is NPAPI only : Thanks. Have a nice day. Sylvain
Cannot Access Web Interface from another Computer
Hi, I have installed the Eventlog Analyzer Admin and a managed Server on 2 separate machines respectively (VM's) However, once installed, i can access the web interface on the VM itself, but on other machines, pointing it to the machine IP with its desired port, i cannot access the Web int at all. With my experience i have been looking for a HTTPD.Conf (Or similar) to point port 80 / 443 to forward but i cannot find anything. I have Admin running on 192.168.32.111 And server running on X.X.X.113
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
ATTACHMENT ISSUE while creating Request (Support Center Plus)
Hi, Manage Engine Support Center plus is unable to send attachments to clients while creating a new request/updating/closing. While support center plus is able to recieve attachments if a client sends an email with attachment. Support center plus shows the document being attached but while we update the request to the client, email is delivered without attachment. We also checked with the attachment size and the documents are in kb size. Kindly update us with this issue. Current Version : ManageEngine
EMAIL ISSUE: NEW REQUEST CREATED WHILE REPLYING TO THE EXISTING REQUEST ID
Hi, While the customer replies back for the first time, the email gets appended to the same request ID.However, when he replied for the second time (without changing the subject field) it creates a new request. Therefore we are unable to keep track of emails with respect to the Request ID.
One of my sites cannot use ServiceDesk Plus
Internet Explorer shows Internal Error: Missing Template ERR_CONNECT_FAIL when you go to the URL. No login screen, nothing. Just the error. Any ideas? My other sites are working fine and can login to the portal. Thanks, Matt
Security Question in different languages
Hi, is it possible, to have the security question for the enrollment in the same language as the browser has set per default ?
Configure SNMP v3 for Cisco Nexus 6000...
Greetings, Is there some trick to configuring SNMP v3 on the Cisco Nexus 6000 too communicate with OpManager (v. 10, build 10200)? I've configured the account, password, auth and priv settings in OpManager and set them the same on the Nexus, but I get next to no information about the device in OpMan. Am I expecting too much, or should the hardware tab populate and the utilization dials show information? What should I be seeing if everything is set up correctly? Thanks in advance
Install wildcard SSL on SDP
Hi Forum, We wan to install a wildcard SSL e.g *.contoso.com on SDP. I reviewed the installation guidelines on the following link; http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html However they divide it in 4 steps mainly : Step 1: Create a Keystore file Step 2: Create .CSR (Certificate Signing Request) file Step 3: Install your SSL Certificate Step 4: Configuring the Server I already have the *.contoso.cer file. I cannot do another request for the same
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