automatically populate description attribute computer object.
Hi, I need to populate automatically and dinamically the "description" of computer object in AD, with the last user logon in that machine. Could you tell me if it's possible to do with a new implementation on AD Manager? Thanks a lot, Ryo
Deleted Worklogs in Requests and Projects
Hi, when a worklog gets deleted, is there a way to recover those? Or is the at least a way to go through the history and identify that there are deleted worklogs? If yes, can you please provide a query for this? SDP 9029 linux, mysql Cheers, Per
Problem with change ip plugins APPManager in opmanager
Hello all, i have a problem with my ip address in Opmanager with plugins appmanager. I have two ip network card in my server with 10.136.1.32 card one 192.168.20.95 card two All devices see the 10.136.1.32 and another server see the 192.168.20.95, but the access to opmanager is through of 10.136.1.32, but with that ip address can not see the application of appmanager. How do change the ip address in appmanager to 10.136.1.32. i try change with C:\ManageEngine\OpManager\AppManager\bin\troubleshooting
ADManager Plus Build 6270 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6270! Below are the new features, enhancements and issue fixes included in 6270 Build. New Features: 'Reactive' Group Modification Template: These templates help you standardize the process of modifying AD groups and also automatically populate specific attributes during the single group modification process via: - Customizable Layout: With simple 'drag-n-drop' actions, you can place only the desired attributes in the templates; you
ADManager Plus Fixes and Enhancements for Version 6.2 build 6200 to 6250
Version 6.2 Build 6250 (Oct 2014) Features: Exclude Child OUs filter: For AD management/reporting tasks, this filter allows you to precisely select the particular OUs only in which the specified management/reporting tasks have to be executed, by allowing you to exclude their child OUs from being modified/affected by the task. 'Remove users/computers from all groups' option: For pruning the group membership of user and computer objects, instead of going through the list of each group that they belong
Netflow Plugin Installation in a OPManager Central / Probe Scenario
Hello, I have an OPManager enviroment with one central server and 5 probes around my sites and now I wish to install Netflow plugin as demo to evaluate the solution. My question is in that scenario Central / Probe where I need to install Neflow? Only on the Central? Central and Probes? Only on Probes? My desire is to implement the solution and have a way to see the information centralized on Central Server even if I need to install Netflow on all probes. Thanks in advance and please let me
Problems with logs of Juniper SRX 1400
I need some help with Firewall Analyzer, I have a firewall Juniper SRX 1400 witch send their logs for a Firewall Analyzer server, I can see the traffic logs but the Firewall Analyzer can not interpreter the logs of security, although the Firewall Analyzer receive this type of logs. Thanks for any help
please help, my FWAnalyzer has shown 'no data available' on dashboard.
Hello, There is a problem occurred with my ManageEngine Firewall Analyzer to use firewall logs received from Checkpoint Firewall to analyze (it show 'no data available' on dashboard and I can't get any report generated), even if its packet count show amount of packets that it has been currently receiving from firewalls, listener ports are all up, and sysLog has been constantly being sent by firewalls. So, could you tell me if there is any suggestion for solving this problem. P.S. If there
McAfee Firewall Enterprise
I’m not able to get any useful data in firewall analyzer. I can see syslog events coming in, but none of the reports are getting populated with any data except min. Traffic, max. traffic. Is firewall analyzer not able to parse mcafee firewall enterprise logs? Thanks in advance
syslog ports not in use - no logging
hello, i just installed FWA 8.1 64bit on a Debian Wheezy VMWare. but i can't get syslog up: webinterface shows syslog ports are ok (already re-added them) but the ports wont show up in netstat. tcpdump show the firewall is sending udp packets on 1514. firewall: cisco asa - sending via netflow any hints? did i miss something? thanks in advance
Where an IP is Going in the Internet
How can I create a report, filtered to a single IP address on the inside, and obtain a list of all IPs that one station is talking to on the Internet?
My FWAnalyzer show 'no data available' while there are packet being sent from CP
Hi, Excuse me I'm new for FWAnalyzer with CP solution, I have some problem occurred with my FWAnalyzer, that it doesn't analyze the logs from my CheckPoint even if I notice the packet has been being sent from CP (see from Packet Count) I have tried to remove and re-add my CP device in FWAnalyzer but there is nothing change, the problem still occurred. Have any idea suggested ? Thanks you Best regards Gale Sat
No logs shown from Sophos UTM Home Edition
I just installed FW Analyzer 8 Trial, configured Sophos UTM to send logs on standard port 514 but FW Analyzer is stating 'no device added'. I can see plenty of packets received looking at 'Live Syslog Viewer', but no device shows in 'Interface Zone Reports' I've checked/confirmed: 1) Can ping to/from UTM and Syslog Server 2) Ports are up and listening on FW Analyzer 3) logs are being received on FW Analyzer where the packet county continually goes up. Any thoughts?
please help me to get userbased URL access with time stamp in firewall analyzer
please help me to get userbased URL access with time stamp in firewall analyzer attachment also available in this post Let me know how to add the time stamp in the user based report
Enrollment.jsp error
Hi all, I'm soo bored 2003 to 2008 migration, migration procedure and unresolved problem. Backed up DB (MySQL Db) Stoped services (old machine) I installed your setup exe. (4.5 version) After installation downloaded and installed service packs. (new server version 5.2 build 5200 like old server) Restored DB. When I apply this step to migrate, I'm getiing an error message like; [ServletException in:/jsp/selfservice/Enrollment.jsp] JSONObject["ENROLLMENT_PROPERTIES"] not found.' Who wanna help resolve
ADSelfService Plus 5.2 Build 5202
Hi, We are glad to announce the release of the latest build of ADSelfService Plus - 5202. The new build introduces an option to enable CAPTCHA on the login page and a lot of bug fixes. Also, it comes with a Service Pack for existing customers to upgrade and enjoy the features introduced in build 5201 including Password Sync Agent. Features: Now you have the option to enable CAPTCHA on the login page after a certain number of failed login attempts. Issues fixed: Issue which prevented service account
Syslog or netflow
Dear Sir, i currently try to evaluate firewall analyzer, i have cisco ASA (8.2) and already send syslog to FA box should i send netflow as well or syslog is enough ? do i will miss some information if i use syslog only ?
SSL cert
Our SSL cert is about to expire. When we bought it 2 years ago ADSSP was unable to use our wild card. Has that changed now?
Transparent user authentication in Active Directory Service Desk.
Good day! Recently purchased the product Service Desk 9.0 Build 9027 and decided to set up authentication that would Active Directory users by clicking the link immediately went into his private office in the Service Desk without password verification for your account. But can not find information how to set up?
Raw log misleading
Dear Sir, When i open Security Report and select click on first record in Top Denied Destinations graph, it should shows me Denied Requests with Destination XXXX list when i open any ip (e.g. YYYY) of that list it give me data like User Protocol Date/Time Severity Description Unknown https 09 Dec 2014, 14:15:23 warning - in Formatted Logs view when i check raws log, i can't find selected IP (YYYY) or any deny word in whole log, is the top Denied Destination graph gives misleading information
Raw logs data does not match related report
Dear Sir, When i check security Report for certain Cisco ASA firewall and in the "Top Denied Destinations" i check first IP (e.g XXXX), it showa me list of hosts whose "Top Denied Destinations XXXX", i select the first IP (e.g. YYYY) it shows me report for Denied requests from YYYY to XXXX in the formatted log ut shows User Protocol Date/Time Severity Description When i open Raw logs view i can't find any record of IP YYYY or even denied action related to this IP YYYY although i find a lot of
PostgreSQL to MS SQL Migration
Hi I've started a migration of our Desktop Central database from the supplied PostgreSQL database to MS SQL server. The process seems to have got stuck - it's been running now for about 4 hours, with no indication of it completing (it's a small installation - only managing around 140 desktop machines) Can you give an indication of how long this process should take, and what I can do if it's stuck? Thanks, David
Deploy Immediately FIX
There is as far as i can see an issue with the option Deploy Immediately. If you have all the patches downloaded and ready - e.g. like a software deployment, then option to deploy immediately to a number of boxes works fine. But if there are patches to download - and the job has to wait until the Download In progress has finished, then the patches job is not started straight away, the boxes have to wait until a) MANUAL service restart b) MANUAL cfgupdate run c) up to 90 minutes for refresh. This
Request Catalog - Alphabetizing Request Templates
(logged with respect to ServiceDesk Plus 9018 Enterprise) Any update on Issue ID SD-46437? We are desperate for this to be resolved as Self Service Portal across our organization. We are about to release our Self-Service Portal to Requesters as a customer service-friendly tool for them, but in order find one Request Template they have to read through the list because it is not alphabetical. We have stopped populating the Catalog, as we are getting complaints about navigating it. Please consider
Incorrect duplications email address
I Guys, Using service desk plus, my users send requests to me only through email, and read my response again via email. since I updated to version 8212, when I reply to a ticket email addresses are duplicated. for example: mail recived : by bbb@test.com TO: aaa@test.com CC: ccc@test.com, ddd@test.com when click reply: TO: bbb@test.com CC: ddd@test.com, ccc@test.com, ddd@test.com, aaa@test.com I tried to uninstall the service pack by update manger but when I click on the SP did not you highlight the
High CPU usage caused by TrackerProcessor from apminsight
Is it normal for the TrackerProcessor thread of the apminsight Java agent to consume a high CPU usage? My current setting is having 2 Java processes running on a AIX machine with 2 CPU cores. Both of the Java processes have specified apminsight as the Java agent and as checked from the apminsight_agent.log.0 and the OpManager, they're working properly. The high CPU usage occurs frequently (more than 5 times a day) on one of the process. When it happens on both cores, the CPU usage will be over 90%.
Windows Logon credentials required for URL
First post so sorry if this is worded wrong. I have created a test help-desk system for our maintenance department, the system is setup and working, issues auto logging via email etc which we are happy with! Only issue is that when our technicians go to the helpdesk url 'http://maint-helpdesk' they are prompted with a Windows Security window for there AD creds... I want them to hit the url shortcut on their desktop and then just be presented with the helpdesk logon screen. Any help appreciated! Also
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
ServiceDesk: Changes - Completion of Record vs. Completion of Release
(requested with respect to ServiceDesk Plus 9018 Enterprise) apologies as these may be duplicate although I could not find them when I searched Enhancement Request 1: Specific Change record attribute "Release Completed Time" Reason: There is a large difference in our organization between doing the Change work and completing the documentation. This is particularly true with respect to retrospectively documented Emergency Changes. We desperately need to be able to identify when the actual work
ServiceDesk: Change Stage & Status - Associated Tasks and Requests/Problems, and personal Change List Views
(Request made with respect to ServiceDesk Plus 9018 Enterprise) As on my other posts, I again want to note that we really appreciate Change Workflows. I have a couple more suggestions that really enforce the documentation process supported by Workflows... Enhancement Request 1: Remove 'Requests initiated as a result of this Change' from the Planning tab and make this an area of the Review tab. Reason: This is documentation vital to the Review process and when someone is reviewing the Change outcomes,
AppManager-Monitor on Exchange 2013
I would like to start a discussion the topic about "AppManager-Monitor on Exchange 2013"
Email Alert
Hello, Is there a way to configure email alerts to run like this : Send 1 email when a service is critical (for instance a ping KO on a server/ip) Send 1 email when a service is working again (ping Ok for the server/ip). I have a pooling every 1 minute to check a ping on a server, when it failed I receive a ping each minute... 60 mails per hour... regards, L.Potier
Segregate servers for patching
Hello, I have a question regarding Manage Engine's Patch management abilities. We have a group of 20 servers that would require us to approve any and all patches that are deployed to it. Can Manage Engine segregate those servers from the workstations that can all be automatically approved. I know that WSUS is capable of this, but it would be best to keep a consistent patch management system. Thank you.
How to know the top visited sites
How to know the top visited sites when using Netflow Analyzer. Is this feature available per site and per user? Thanks.
CAB member views
Any tips for helping CAB members view changes pending their review? Any tips for helping change managers quickly see which changes have updated CAB recommendations or CAB recommendation status counts? We're trying to leverage the CAB system but we're struggling with simple ways for both sides of the approvals and recommendations quickly finding ALL the tickets they need to act on. Checking each ticket manually is time consuming and ineffective. Anyone out there have any ideas?
Best way to escalate request to developers while keeping in touch with end customer??
Our team is trying to be very customer oriented especially with the request we get from end users. Many times the request we get are beyond our ability to resolve so we have to escalate our request to the developer of the application in question. The problem is our developers are don't really need to interact with the customer, but if we assign the ticket we are no longer able to keep that request in front of our team for updates for the customer. We are thinking about sending our devs task and
email integration for change management
Changes I deal with often start from an email, is there a way to forward in and integrate emails in changes, the same as you do with requests. I am currently using the "notification" functionality to email our supplier about things we need them to do as part of a change but am aware that if they reply to the email it'll be lost.
Automatic email to ticket
Forgive my newbieness, I'm evaluating ServiceDesk Plus as a potential Help Desk solution for my district. The big feature we're looking for is the ability for our users to be able to simply send an email to the help desk email address without any special formatting and have that automatically become a ticket. I've seen that Spiceworks can do this but, honestly, I would prefer to go with ServiceDesk Plus as I am familiar with your product from a previous district that I worked in. I've seen where
MTTR ,MTBF in OpManager
Hi In OpManager the administrator can view for each device of the network indicators of the maintenance policy using the MTTR (Mean Time to Repair) and MTBF(mean time between failure) i want to ask if opmanager can enables it to define SLA ( Service Level Agreement) , that is to say, sets of contractual metrics, and supervise ? Regards Ahmed
physical combination lock
I know this isn't the main use of PMP but can a resource type be created for a physical door combination type lock? It wouldn't need a dns or ip address associated with it. I'd like to be able to store the combination in a central place.
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