Possible to remove license from ServiceDesk Plus?
Greetings. We have recently started using ServiceDesk Plus with a free license. We realized that, baring major changes within our organization, we will never need more then 5 technicians. Prior to installing the license we had a license free version that supported 5 technicians and would not have to be renewed every year. Since we will not need more then 5 technicians and would like to avoid the annual renewal process, is it possible to remove our free license and go back to the unlicensed free
Importing Sites from CSV (or change account for sites)?
We are currently setting up our ManageEngine (ServiceDesk plus MSP) and we put a lot of effort in creating a bunch of sites (with contact numbers, addresses etc). However, these were created under the wrong account and need to be merged with another account (which also unfortunately has a lot of sites and requesters already setup). Is there are way to export all of the site data (including addresses, phone numbers etc) and import it into the correct account? Or even change accounts for each site
Does the latest OpUtils support the db running on SQL2012SP2
Does the latest OpUtils support the db running on SQL2012SP2
Default Values on Requester Form
Is there a way to make EMAIL a required field when users are entering Requesters for an Account?
.net monitor not showing resuests/min transactions sessions etc.
Hello, I am evaluating AppManager trial version and I'm unable to see .NET monitor values in my .net monitor. There is only _Total_ in .NET Appliation Details and all values are zeroes. I can see other parameters like Physical Threads, Heap Size, Exceptions etc. fine, only the .NET Application part is not showing anything. Did I miss some configuration steps?
"Internal Server Error while processing this request" error on new WMI monitor
I've configured a new monitor to check service uptime via WMI but after updating/applying the threshold values I keep getting the error message "Internal Server Error while processing this request." I can get a (correct) value returned when I test the monitor.
Different language / mulitlanguage in Security questions
Hi, is it possible, and if, how, to make a language selection / difference according to the browser / personal settings ? We have some user, which are not that firm in English and other, which are not that competent in German. Thx. Tobias
Email address length
I'm using ADSelfService Plus, or at least trying to get it set up correctly and rolled out to all users, but the email address (E-Mail Id) used for sending verification codes for authentication seems to be limited to 28 characters. Most of my users have email addresses longer than this so their email address is being shortened and obviously emails won't send. Any help would be greatly appreciated.
Issue "Interactive Service Detection"
Hi, When I configure start of ADSSP with service, sometimes appear a pop-up in the ADSSP Server that say "a program that is running on this computer attempts to display a message" , I message attached image. This is a problem, or is normal? Thanks and regards, Gerardo Cortés
Asset ID to notification Email
Evening, Is there any way to add assetName to forwarding notification email? Tried different variables ( $assetName ) but it doesn't work. Any advice will be appreciated. Thanks
How do you enable encrypted SQL Connections for ServiceDesk Plus?
We have recently enabled SSL encryption for connections on our SQL Cluster. However, in doing so it has broken our connections for ServiceDesk Plus. Is there any way to set ServiceDesk Plus to enable encrypted connections on it as well?
Analytics for Request-Problem-Solution
I've been trying to locate or figure out how can we associate a solution with to a Request/Incident and Problems. We usually create a problem if an issue or similar incident keeps on poping out. The problem tab is a great place to manage and handle a known/possible problem. I like that within the problem id we can associate an incident. This helps us build a case that there is really a problem somewhere. Within Problems tab, theres a Solution section where you put your Workaround and Solution. It'll
Change Computer Description
Is there a tool or process in Desktop Central where we can change the Computer Description on registered PCs?
Ipad App Login failed unsupported URL
Build 11200 Please assist
Discards Interfaces
Hi, Because OpManager discards the interfaces? OpManager sends alert, but everything is ok. Regards.
Approve Issues
I have some issues to ask about approve; 1. Approved request can be changed by users. It's not right cause a user can change the numbers or content after the approve. Is there anything to deny that? 2. It's a rare issue but we saw that 2 or 3 times. Sometimes Approver does not seem on Approvals tab as you can see on the first image. You have to remove and reassign to approver then. 3. For example, 3 person shown in stage. 1 person approved the request. other 2 person still shows the request in my
not showing correct consumption
after setting up everything on the firewall (302013, 302014,302015,302016 informational and enabled) and on firewall analyzer everything is working properly i see consumption but not accurate. for example i get the consumption from my ISP for one day it would be 2 GB and from firewall analyzer it would be 500 MB please what have i done wrong .
How to delete old categories fully in SupportCenter
We have just rebuilt all of our request categories from the ground up. We deleted all the categories and created all the new ones - but all the categories are still there greyed out. Some of the old categories/sub-categories are the same. Is there a way of permanently deleting the old categories?
Business Rule for updating category
I want to create a business rule for following, Condition: If the Technician Assigned is Mr.X, then the Category should be A and Subcategory should be B. Is it possible by business rule or any other method ?
Using SLA for internal goals
1. We are aware SLA's are for customers. In our case, we want to use the SLA for ourselves. The issue is that we are unsure how to best accomplish this given how we have set up service desk plus. Suggestions are appreciated. First, ticket comes in and is created by support desk. (there is no SLA here) All tickets by default are created with medium priorities. then SD may work the ticket for a day or so, then assign over to another team for them to do their part. However, that team, has a two day
E-Mailing out of Projects Tab
Hello, Does anyone know how to integrate the email function under the "projects" tab? It would be nice to emails and track emails to other members that are currently apart of that project. Just wondering if anyone uses it now or knows how to hook it up. Thanks!
I cannot edit the Priority and SLA in Request Details.
I cannot edit the Priority and SLA in Request Details. I've tried change the Priority and SLA in the request details but it is grayed out. Please help me.
Not working receive mail
When i press the button to save the settings in the incoming e-mail, an error occurs: Not found certification path to the requested object. Please configure the application to the trusted / self-signed certificate How i can fix this?
Solutions
Hi, How can found in a solutions the ticket number and the description of the ticket that make a reference. Regards!!
additional field
how to use the API , you can specify an additional field ? how to set attribute?
Support for Open Office on the Mac platform...
Can you please confirm when you will provide support for patching Open Office for Mac OS X? Thanks...
NetFlow Ubuntu 32-bit Installation Problem
I have just finished installing the NetFlow Analyzer demo on an Ubuntu 32-bit server for evaluation. The install went fine from the command line but when I try and run run.sh I get the output that is quoted below. I tried running as the logged in user as well as root. The app was installed as the regular user. Also of note, I changed the ports during installation. Web port is 1257 and netflow port I changed to 2055. JAVA_HOME : /home/administrator/ManageEngine/NetFlow/bin/../jre SERVER_HOME :
install netflow on centos 6.3
Hello , i've installed ManageEngine_NetFlowAnalyzer_9100_64bit.bin on centos 6.3 the service is get stopped by itself after few second. would you please help . Regards, Hossem
Solutions suggestion feature enhancement?
May I please request an enhancement for this new feature - solutions suggestion? Basically what I am after is to include an "X" (cross button) in the suggestion so the user can simply dismiss the suggestion? Regards Mario
Location where SD Plus templates are stored
We need to customize some of the headings in our custom forms. Specifically we need to enter the headings in Canadian bilingual format English/French. 1 - Does anyone know where the templates created in the service catalog are stored? 2 - Does anyone know where the incident templates are stored? Michel D
Password reset error
Our users get the follow error after trying to reset there password in chrome. Please advise.
PMP Bookmarket less functional in latest version.
Hi All, I have just finished updating from build 6903 to 7105 (I know this is long overdue, but the upgrade was crashing and I only got back to it, and found the appropriate forum post describing the issue, now). I have been having a few problems with the PMP bookmarklet for over a year now, but I now notice that it is working less well in the new version. Previously I had three different behaviours depending on the web site: a) It worked fine (60% of the time) b) It populated the login/password
Login for Admanager Plus
Afternoon, After updating Ad Self Service I am unable to login as the admin or as a technician unless I use http://(server name):8888/authorization.do the default http://(server name):8888/adminlogin.cc kicks back a page is not found error. Please assist ASAP. Thank you, Daniel Price
Device Template
I have a new Vendor specific Router Device from ZyXel. who build this Template, can I get from you?
Remove a scheduled report created by a deleted technician
Hello One of our old technicians created a scheduled report to go to herself. I've now got her email against me, and I'm getting this report, which I don't need. I want to remove the schedule, but I cannot see it under Scheduled Reports. The technician would have either been deleted or moved back as a requester - I can't remember which. Thanks
Remote control WAN pc's
Hi, Currently we're using desktop central in our LAN network. Now we also want to use desktop central for our WAN pc's to take remote control of those pc's (like teamviewer for example) Our WAN pc's are moving around the country a lot. For example: on monday they are connected at place X, next day place Y, next day at home, another they at the main office, the lan network. Sometimes they are also working with a 3G/4G stick for internet access How can we configure DC so that we can take remote control
Scheduled Reports
Users with the 'Generate Reports' role are unable to see reports created by others. I have confirmed that the users are set up with the 'Impersonate as Admin' options and that all the reports are enabled (checked) in that role. Please advise as to what I could be missing or not have configured correctly.
Remove a terminated User
Good Afternoon, I have searched the forums and the application but have not found a way to create template for removing a User from AD. Say an employee termination is handed to us from HR, is there a way to have the user moved from their current OU to a preserve OU for 60 days then automatically removed? Thank you for your time. Daniel Price
Create Date not showing correct timezone
On all the views the Dates such as Create Date show as UTC time, is there anyway to change this? I have the timezone under Company Details set to Central American/Chicago
File Integrity Monitoring - Recommended Folders
Does anyone have a list of files/folders that should be monitored with File Integrity Monitoring (FIM)? I'm hoping to find a list that breaks it down by O/S type but at this stage I would be happy to get a Windows only list.
Next Page