Windows Serive Not starting while testing
I have set up monitoring of a Windows Service on one of our test boxes. Under Device Details Monitoring is set to 1 min. Under the Windows Services the box for, Do the following action, if the service is unavailable. Is checked. The radio button for Restart this service is checked. On the server itself the service is set to automatic. When I stop the service, The status shows that it is down in Opmanager. Does Opmanager only restart the service on failure, or should it also start on Graceful shutdown.
Export requests and solutions to other ServiceDesk.
Dear all, We have plan to merge two service desk servers. We have three following questions. [ Environment ] ServerA: Windows Server 2008 + ServiceDesk Plus Std. 9 ServerB: Fedora 20 + ServiceDesk Plus Std. 9 Q1. Can we merge all requests from Server A to Server B? Q2. If Q1 is yes, can we merge all request histories and attachments? Q3. Can we merge all solutions from Server A to Server B? Best regards
automaticaly set asset
Have a nice day. When I create new incident and choose requster asset field set automaticaly by first asset. I want to fill it manualy. How can i change default value on "Choose asset"
OpManager Database connection
Hi, We have a OpManager Installation that connects to a MS SQL database located in a Failover Cluster If I initialize a failover from Server A to Server B OpManager becomes unresponsive and I need to stop the Opmanager service and start it again. We are using Support Center Plus as well and that product handles the failover and work well once server B takes over. This is pretty bad since OpManager is our Monitoring tool ! Do I need to configure some setting to support OpManager in MS SQL failover
Business View Setup & Reporting
Good Day, I want to know if the following is possible in Opmanager: We have been contracted to monitor one of our customer's services for them. But they want the reporting to be done on a service basis, meaning lets say one of the services which we should monitor and give feedback on is called MVC Project. This is a website which is hosted on an application server, and the database is hosted on a database server which is not the same server as the application server. There is also a windows service
Technician using gmail to reply to requester
Hi, I would like to find out if it is possible for a technician to use his gmail account to reply to a requester's request that has assigned to him? I tried to reply using gmail (but only seeing the incoming email account in the Email-To section). Although servicedesk plus captures the conversation, it is not forwarded to the requester. Is there anything i can modify in the system to cater to this usage? thank you.
Agentless setup
Is there a document around that is a guide on how to setup the agentless for Windows PCs? I would like to import all of our computers in our environment and have them automatically change the default administrator password on each machine. But I have not found a cut and dry way on setting this up. Everything I've tried has not worked either. So if someone can give me a guide or some pointers, that would be great.
Email notification HA
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.1 HA is running. I want to get email notification when HA is not running. When one of the site is stop working. Can you help me please to find this settings.
change order of resource info
I'm creating in the form designer for Service Catalog in SD+ and needed to delete a "Resource" from the "Resource Info" section and add another one. But now the new "Resource" is at the bottom of the list. Is there a way to change the sort order (i.e., move the one I just created to the top?)
Report Query
Hi, Is there a way to produce a report that will show all incidents with the below constraints: Using a particular template All open tickets or, Tickets that were closed the day prior. It only seems to be the last item I cannot seem to achieve as I can only select a hard date.
How to remove empty workgroups from Branch Office list
We are standardizing on workgroup names and will eventually have only one workgroup per DC branch office. I have noted that the remote office/workgroups combinations remain even after all PCs have been removed from the remote office/workgroup. Is there a process to run on the server that deletes these unnecessary combinations? See the attached file for an example of one branch office (Parmer) that has PCs with 3 different workgroups (see Capture.jpg - one workgroup shown in Capture2.JPG does not
patch scan problem
When trying to deploy missing patches I am receiving the message "No data available Reasons: The computer is not scanned for identifying the vulnerable patches. scan now" , even though it is displaying 180 missing patches for the pcs I am trying to deploy patches for, and the scan status has finished today successfully, when I try to scan again the page remains on scanning and is not finishing scan. I have the latest DC9 SP.
Free edition - license expired error
Hello After logging in to free edition the following message is returned License expired. Please upgrade license from Central Reporting Server. We are monitoring 2 interfaces. Any idea of what has happened? thank you Giorgio
SD+ on Demand IE 11 not refreshing requests.
Using IE 11.0.14 and have set the autorefresh rate for requests to 3 minutes. It doesn't seem to autorefresh at all. Chrome 39.02171.71 m works fine. Anyone else seen this, and/or got any solutions? Bob
predefined reports to reqester zoho account
Hi, how can I predefined reports to show to the requester on his zoho account? thank you in advance
Enable remote connection to the servicedesk database
What is the command to enable a remote connection to the servicedesk database? I need to use a data profiling tool installed on my workstation to connection to the servicedesk database.
Field Mantadory error
We have marked description field of a template in Service Category as mandatory but the request is created without inserting any values in the field. Please check and confirm. Regards Hasnain Saifuddin
Support for Windows Server 2012 R2?
Hi The 'What SupportCenter Plus works with' section (http://www.manageengine.com/products/support-center/ ), only lists up to 2008 R2 which is 5 years old now. Is Windows Server 2012 R2 supported? Cheers, James
Sort by Count
Hi We have created a report that shows us each department and how many requests they are putting in with the full count at the end, we would like to sort the count to have the highest on the top. This is the query - SELECT sdo.NAME "Site",dpt.DEPTNAME "Department",wo.WORKORDERID "Request ID" FROM WorkOrder wo LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID=dpt.DEPTID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID WHERE (wo.ISPARENT='1')
Change the number of polls
Hi, I was just wondering where I can change the number of Polls to be made before status i critical. Default seems to be 5 but I would like to change this på lets say 2 or 3. Tx in advance /Björn
Decreasing polling interval to less than 1 minute.
How can I poll a particular device (or subset of devices) at a rate below a 1 minute polling interval. The devices in question are not monitored via SNMP, ICMP pings only.
sabari
i states that "Server is starting .It may take a couple of miniutes." and it returns normal to command mode
sabari
hi, i am having a problem in running the manageengine server service. if i execute the command sh run.sh it becomes blank .the servers are not starting. please can u help me
New request ID created. Please Help..
Hi I have the following setup for testing: - Requester (a@a.com) send in an email which has multiple email accounts in To section. (To: b@b.com, c@c.com etc) - A technician log into servicedesk plus to reply. At this stage, I am seeing b@b.com and c@c.com are in CC list instead of To list. Is this expected? More over, if b@b.com replies to the received email from technician (for the reason of adding information to the issue), servicedesk plus will treat this as NEW request. Is there anyway to
E-Mail Command for User-Created Additional Fields
Do the Email Command Settings support the Additional Fields we create? We have created four fields (UDF_CHAR15, UDF_CHAR16, UDF_CHAR17, and UDF_CHAR18). But we can't get them to auto-fill by sending them in the email body. Here's what's sent in the email: Here's you can see the fields defined: Here you can see the bottom of the request when it goes into Support Center Plus: And, finally, you can see that the non-user defined field (Category) IS auto-filled as we'd expect, but the other four are
SQL2K12 HA for DB's
Hi all Just wondering if anyone has any comments on providing HA for the OpManager Central DB using DB Availability Groups or DB Mirroring, preferably across separate sites. Has it worked, is it a supported configuration, any gotcha's etc. Cheers for any comments
Request --> custom Views: Account as column
Hello When creating a custom view, could it then be made possible to see requests per Account in SDP-MSP? or add account as an column to see in default view. Thanks Best Regards Tommy
Opmanager IP address change
Hello, I have 3 IP address (nic's) on my server. However , My devices (switches,routers) can be reached via only 1 specific NIC. How can I can make this change in opmanager ? Regards, Amar
Temp folder contains thousands of ReportResults
Hello, the ADAudit Plus\temp folder contains over 200,000 files and about 1,500 files are generated each day. Why are these files are written? How will the files be deleted? Best regards
Dashboard and read users
Hi, why read users can't customize your Dashboard ?
Cisco UCS Monitoring in OpManager
Hi, I have OpManager 11400 installed on my environment. I'm trying to monitor the UCS servers that have the structure but is having problems . I have six UCS in my room , 1 C220 and C210 5 . The C220 is with firmware 1.5 and 5 C210 are at version 1.4. The UCS C220 was added without problems but it does not brings all the information, while the C210 5 the message that has been successfully added but actually are not. Is there any problem with respect to firmware version for OpManager can perform the
Issue with Deploy Immediately
here is as far as i can see an issue with the option Deploy Immediately. If you have all the patches downloaded and ready - e.g. like a software deployment, then option to deploy immediately to a number of boxes works fine. But if there are patches to download - and the job has to wait until the Download In progress has finished, the patches job IS NOT started straight away, the boxes in the job have to wait until either a) MANUAL service restart b) MANUAL cfgupdate run c) up to 90 minutes for refresh.
How ServiceDesk Plus consider incoming emails as Same Case?
Hi all, I am new to ServiceDesk Plus and a little confused over how ServiceDesk Plus merging emails into same request id. Hope you guys can share some experience. I am planing to change all reply templates using "prefix10000" instead of default "##10000##"" etc. Can this be done? From my testing, seems to be working fine. I am not sure how thorough my testing is though. Thanks in advance.
SDP Web Server Security Updates
We are improving our security through scans and analysis of all of our potentially vulnerable systems. I'd like to know what web server software SDP uses, and how to check on the version. In addition, what is the process for updating the web server software and how often does this occur? Thanks for your prompt attention to this. Joe
Reports not working after update to 9.0 Build 9028
I have updated to 9.0 Build 9028 last night and subsequently when I try to access reports I get the following message shown on screen before being returned to the Home page. "NTLM Failed Redirecting to Login page" We use AD integration and SSO successfully so I am not sure why this error is being thrown. Also, although I am not sure this is relevant, when I go to Admin -> Zoho reports integration I get the following error FAILURE :Exception in displaying zoho reports configuration details. Please
Variable for Requester Job Title
Hi, We can send some requester information variables in email notifications as: $RequesterName $RequesterMail $RequesterMobile $RequesterPhone How can we send requester Job Title? Which is the variable? Thanks in advance, Aritz.
On Behalf Of variables
Hi, We are using $OBOUserName variable to send some information in notifications but we want to know if there is more contact information for On Behalf Of users (telephone, email, mobile, etc...) and which variables should we use. Thanks in advance, Aritz.
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
New UI
I have just switched to the new UI which I find bland and boring No colour other than the icons and way to much white space It would have been nice for you to test it on users before hand and get some feedback. I much prefer the old interface
Name on reports
HI can you please advise why a Report name has changed from "the given name" to a numerical name when emailing it in PDF format I sent scheduled reports to users and this is now confusing regards Marcia
Next Page