The IT asset details of the computers in the network and the help desk requests made by the users now get seamlessly integrated with ManageEngine ServiceDesk Plus.

What details gets integrated?

• Asset Data
• Help Desk Requests

Asset Data:The Hardware and Software details of the computers in the network that are periodically collected by Desktop Central can readily be integrated with ManageEngine ServiceDesk Plus. If you have installed both these products, you just have to provide the details of the computer where ServiceDesk Plus is installed along with its Port Number. The Desktop Central Server will update the hardware and software details of the computers and replicate the data in ServiceDesk Plus. It doesn't stop here. You can also make Desktop Central to log specific events related to assets as tickets in ServiceDesk Plus.

Help Desk Requests: Users will now be able to make help desk requests using Desktop Central, which directly gets logged in a tickets in Service Desk Plus. This will put an end to the frustration of making numerous calls to get things done.

What you need to have?

You need to run both Desktop Central and ServiceDesk Plus in your network and you should provide the details of the ServiceDesk Plus Server in Desktop Central. You also need to enable HelpDesk Settings in Desktop Central.

Which Release has this feature?

Desktop Central Build #70017 and above
ServiceDesk Plus Build # 7601 and above

How to Integrate?

To integrate the asset data in ServiceDesk Plus,

1. You should be running both Desktop Central and ServiceDesk Plus in your network.
2. Ensure that the build number of Desktop Central is 70017 or above. If you are using an older version, upgrade to the latest version by downloading the latest update from here .
3. Ensure that the build number of ServiceDesk Plus is 7601 or above. If you are using an older version, upgrade to the latest version by downloading the latest update from here .
4. Perform the following steps in Desktop Central:
   1. Connect to the Desktop Central Client console.
   2. Select the Admin tab and click ServiceDesk Settings link available under Global Settings.
   3. Specify the IP Address/ DNS Name of the computer where ServiceDesk Plus is installed along with its Port Number and Save.

No configuration changes is required in your ServiceDesk Plus installation. Whenever the asset data gets updated in Desktop Central it will automatically be updated in ServiceDesk Plus as well.