Cannot assign new Group with Email Command
Hi,
We want to use email commands to reassign request to different Group but when the request is assigned to a Group/Technician we cannot reassign it. The new status is:
Group : Not Assigned
Technician : "Old Technician" (Old technician does not belong to new Group)
Request History says:
Email Command is:
If you reassign to a new Group and new Technician it works fine.
Thanks in advance.
Aritz.
We want to use email commands to reassign request to different Group but when the request is assigned to a Group/Technician we cannot reassign it. The new status is:
Group : Not Assigned
Technician : "Old Technician" (Old technician does not belong to new Group)
Request History says:
| Updated by Garmendia Otegi, Aritz on Jan 9, 2015 11:54 AM |
| Request Updated by Garmendia Otegi, Aritz Reason : The request with request id : 28193 is updated through email from aritz.garmendia@ikusi.com.Content received in email : {workOrderID=28193, operation=EditRequest, group=VEL_Helpdesk, RequestIdSemantic=43586, level=Actualizado_Semantic}. Group changed from VEL_Gestion_Servicio to None Level changed from Actualizado_Velatia to Actualizado_Velatia Group changed from VEL_Gestion_Servicio to VEL_Helpdesk |
Email Command is:
@@OPERATION=EditRequest@@
@@LEVEL=Actualizado_Semantic@@
@@RequestIdSemantic=43586@@
@@GROUP=VEL_Helpdesk@@
If you reassign to a new Group and new Technician it works fine.
Thanks in advance.
Aritz.