Error while creating request to SDP

Error while creating request to SDP

Dear sir..


We are trying to create  request as (incident & service) to SPD but it show as an error

[10:55:17:123]|[01-21-2015]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[30]|:  Exception while trying to add WorkOrder|java.lang.NullPointerException

And i have
rename the folder named "extracted" (to extracted_old) but still have same error

So could any one help me out bcz am have problem with client and i cant do it

thank

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