Incident Additional Fields Business Rule Assign
Hello, I created two Incident - Additional Fields called Building and Support Type. The buildings pick list has High School and Middle School. The support types pick list has Custodial Support and IT Support. I created a Business Rule that says if the Building is High School and the Support Type is IT Support then Assign the ticket to "John Doe". For some reason I am unable to assign any tickets unless I create a Category and assign it that way. I would use Category if there was a way to assign a tech to a Sub Category. I have NOT created any Sites, Departments, or Groups.