Need Support Rep to OWN ticket
How do I go about, either getting all actions from a support rep, or have that rep own the ticket from start to finish - even though others might work on the ticket?
Another question, how might I do a query for all actions/notes from a support rep - so I can tell how much work a rep did?
Another question, how might I do a query for all actions/notes from a support rep - so I can tell how much work a rep did?
Topic Participants
Mark Thompson
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