Incident Level suggestions
Hi,
I would like to start using Level as one of attributes while we triage our requests. What I was thinking is to create some custom levels matched to the processes we support in our organization. Then I would create a business rule to automatically set an impact and a priority based on the Level, additionally the request would be automatically assigned to the relevant support group. Is this the right way to use Level feature?
Could you please post some of your examples how do you utilize levels in SDP?
Regards
Mario
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