Schedule Backup error message

Dear team,

I received a message from my Service Desk that the scheduled backup cannot be completed successfully.

Below is a portion of the notification I received:

Dear Admin,

Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR]

product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com

java.io.IOException: Data error (cyclic redundancy check) at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.addToZip(SDBackUp.java:834) at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:636) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:93) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)

Please contact your DBA to update the following sql query

update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')

This sql query will stop your backup scheduling