We are trying to setup our SLA rules and notifications.  In the case of a low priority ticket that fails its SLA rule, we want to re-prioritize the ticket to a normal priority.  However, when we do that, the SLA is also changes to the Normal priority SLA and it shows that the ticket is not failing the SLA.  From a performance reporting perspective, the ticket failed the SLA when it didn't meet the low priority SLA,  Is it possible to re-prioritize the ticket without changing the SLA violation?  

Thanks in advance,

Shawn