Reports problem

I have problem with the reports

in new version build number 9035 when i want to create any report this message shown to me

HTTP Status 500

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
	com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
	com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
	com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
	com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
	com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
	com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

how can I solve this problem?