Feature Request: Add custom "Closed" status options
In the Change Management module of ServiceDesk Plus, I have created a new change status of "Failed". This status is for changes that were attempted but failed or were rolled-back. When I set a change to this status, the change ticket still shows as open, and I want failed tickets to show as closed (similar to completed and rejected change tickets) (e.g. does not show up in the "Open Changes" or "My Open Changes" views).