Hi,

Is there any possibility to send an automated e-mail based on custom fields to an e-mail group?

The scenario is that upon user modification (hire, leave, etc), other departments should also be notified. We created so far a template for HR department to complete but am not sure if we can automatically notify the other interested people.

If we just use the E-mail to notify field the users will just receive a link to the request which they cannot see because they are not technicians; also on business rules we have only the option of notifying technicians.

Than you,

Traian