Our current helpdesk is able to produce a report that summarises ticket age as a percentage of all tickets in a given timeframe (e.g. this quarter).
Would it be possible to produce a similar report in Service Desk?
Example output is:
Ticket Age (hours)
0-24: [][][][][][][][] 80%
24-48: [][] 10%
48+: [][] 10%
Thanks,
Chris