Hi all,

I'm just wondering if the following scenario is actually possible with ServerDesk Plus.
If so, can someone please shed some lights for me?

I am trying to group requests using the "site", "user group" or "Support Groups" within ServiceDesk plus.
Say for instance, I created three sites called "HR", "IT" and "Facility" (I know these names doesn't sounded like sites, but as long as it works, I don't mind what they are called in General), then assigned different technician to each site, say technician A, B and C relatively.

With the Incident Templates, I created new templates associated with each sites, HR, IT and/or Facility for all requestors to see.

When requester, Mr. D, submitted a HR request using the incident template associated to site HR.
Is it possible to limit requests associated with site HR only visible to associated technician, say A in this case?  So technician B and C can't view the request? and
also, Is it possible to then make it visible when the HR technician A transfer the request to other technicians that has different site code assigned to them?

Hope this make sense.

Thanks

Arvin