One email address, Multiple Accounts
We have a monitoring software that watches multiple clients. It generates email alerts from one email address for all the different clients. I was wondering if it was possible to have the ticket be generated for an account based on the destination email address. For example:
Alert 1
Subject = Client 1 is down.
Alert 2
Subject = Client 2 is down.
I would like to have Alert 1 assigned to Client 1 and Alert 2 Assigned to Client 2. But from anything I try the ticket gets assigned to the account that the requester belongs to and completely ignores the email address.
I also cannot change the account once the ticket has been created.
Any help would be greatly appreciated.
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