One email address, Multiple Accounts

One email address, Multiple Accounts

We have a monitoring software that watches multiple clients. It generates email alerts from one email address for all the different clients. I was wondering if it was possible to have the ticket be generated for an account based on the destination email address. For example:

Alert 1
Subject = Client 1 is down.

Alert 2
Original Sender = Monitoring@Monitorservice.com
Subject = Client 2 is down.

I would like to have Alert 1 assigned to Client 1 and Alert 2 Assigned to Client 2. But from anything I try the ticket gets assigned to the account that the requester belongs to and completely ignores the email address. 

I also cannot change the account once the ticket has been created. 

Any help would be greatly appreciated. 
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      • matts

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