Recommended Configuration Order
Hello, In the next month we will be doing a nice clean build of Manage Engine. I've got my Admin guide and the current system build. What I was hoping to find somewhere is the recommended Configuration order for example I'm guessing the Sites should be configured before the Requesters are completed. The Admin guide appears to just be in order that the configuration appears under Admin, not necessarily what order each this is best configured in. Anyone know where I can find this, or has anyone documented
Connect to pgsql database in linux
I have SDP installed in linux. HOw do I access the database via command line to review structure and such? I navigated to ManageEngine/ServiceDesk/pgsql/bin ./psql -U postgres -p 65432 -d servicedesk psql: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.65432" I'm using port 65432 as that is what it seems to be using: postgres 1271 0.0 0.2 60140 10944 ? S Aug17 3:54 /srv/servicedesk/ManageEngine/ServiceDesk/pgsql/bin/postgres
Is VMware vSphere 6.0 supported yet?
Does anyone know? If not, when will it be? /Rasmus
Fields priority and incidents status translation
Hi, We are using ME ServiceDesk plus, and we have most of clients from Poland, so all templates are prepared in polish language. However, now we need to add some external customers from outside country, and I have problem with fields Priority and Status. How can I translate them into polish/english? Those fields are not customizable per site, so creating seperate priorities for english and polish is not possible, also in translations section I can not find them. Is there any way to do this? Thanks
Assigning a task
hello, Please when a task is assigned to a support rep, the whole support team can see it. Pls is there a way to that only the assigned rep will be able to view the task.
Patch Tuesday
When should i be seeing patches available in the patch DataBase? In EST please. it just seems that the patches released by MS dont show up in our DB until mid morning on the Wed after after Patch Tue. We try to be as close to bleeding edge as possible for our dev environment and are having some issues with our timing. thanks!!
Did You Know - Advanced Policy Configuration Part II
In the first part, we saw the various settings available under the Block Users tab. This week let me take you through the settings in General tab. General Tab: This tab contains settings related to CAPTCHA verification, personalization link and tab customization. Hide CAPTCHA – CAPTCHA is a security measure against bots attack. You can use this setting to enable/disable CAPTCHA during identity verification and during password reset/account unlock. Hide Personalize link from end-users page – Personalize
Different Portal for different sites
Hi Our company has facilities in countries with different languages and different technician groups. It is possible to configure different Portal for different sites pointing to the specific sites Forms? Thank you Julio
Assign request to a Project
Hi team, Is possible assign requests to an existing project? I mean, many projects needs to associate requests (tasks and work hours) to add to the grand total and not managing it separately. Thanks for your response Mike
Difference time in SDP
We have the SDP 9.0 Build 9033, it's installed on Windows Server 2012. The problem that we have is a difference than a hour between the server and the SDP. How we can change the time in the SDP? Thanks.
Mail Server Settings - Office365
Hi, Can anyone assist with the Outgoing mail server settings to use with SDP to connect to an Office365 mailbox? I've seen a few posts on here where people have got it working but their settings are not working for me. I am using the following: Server Name: smtp.office365.com Alternate Server Name: blank Senders Name: IT Reply-to Address: same as Incoming address Email Type: SMTP TLS Enabled: Yes Port: 587 Requires Authentication: Selected Username and Password Set When trying to send an email I
Java 8u65 not available
Java 8u65 is not available in Desktop Central yet. What is the reason for this delay? This is a critical security update which was released more than 24 hours ago. I was under the impression Desktop Central makes critical security updates available within 24 hours? Thanks, Stefan
Send email to a specific request
Hi guys, Does anyone know if is it possible to send an email to the service desk (specifying something in the object) and let the system automatically add the email in the Requester Conversations section of a specific request. I mean, if I send an email from the request and the user replies, the email is automatically inserted in the Requester Conversations. But what if I want to add an email that users sent to my personal address? Thank you
ServiceDesk Plus iPhone App Confguration Help
Hello there, We are very happy users of SD+, and are also looking to deploy iPhones. We have found there is a SD+ iPhone app on itunes. http://itunes.apple.com/app/servicedesk-plus/id460035266?mt=8 Unfortunately we can't seem to get it running. There are no instructions in the app - apart from going to the website, and all the documentation online refers to the mobile web browser optimized site. Does anyone have any info on how to set this up? Also, the mobile web site, allows you to pick a domain,
CPU MONITORING - WMI
We have several hundred servers that we monitor cpu, memory, drives, etc. In the CPU Utilization we have many different thresholds set for intervals and consecutive times entered. Our most important servers are schedule for 1 minute intervals 5 consecutive times. We have never been able to see a stable timing for cpu's. It posts at 3 minutes, 5 minutes, 2 minutes, etc. Has anyone run into this type of problem. I have tested with 5 minute intervals, 1 consecutive time, and I still receive varying
WMI not monitoring correctly as per parameters set for the server
We have 500+ servers that we manage. We have set up monitors for CPU, MEMORY, DRIVES, ETC. In reviewing the timings on the CPU monitors by WMI, we have found that it does not monitor correctly for the time and interval parameters we have entered. We also have set up SNMP for the CPU and find that it keeps perfect time for the testing that we are running. Since we monitor most servers with WMI monitors, why can't that monitoring system keep the timings as well as SNMP monitors. We have been
Automatic Request Merge
Hey; Our service deskplus version is 9.1 Build 9113. The problem is requesters create ticket via mail then a technician reply after reply the subject prefix change automaticly "RE" because of it service desk create new ticket.How can i prevent it ? Subject ID is same but Subject change.
Different Approvers from one template
Hi At the moment on our ServiceDesk we have setup many different request templates for our network shares that automatically go to the folders owner to approve. this has resulted in over 80 different templates just for folder access. I need a way to have just one template that then when the requester picks the subcategory for the folder they need access to and submits the approval goes to the right person. please can you let me know if and how i can do this? Thanks Adam
Symantec AV definitions date?
Has anyone ben able to pull the AV definitions date from SEP?
CCTV - Struggling To Load - High CPU Usage
Hi guys We're currently running opmanager in our virtual environment with a CCTV View of one of our devices displaying network usage. We use Chrome and keep getting lots of issues where the graphs are not been displayed and 'the circle' is spinning It's the same when we use I.E. and we get 'spikes' of CPU usage on the VM ANyone else experienced this and have any ideas for a fix??
No default to 'Define Target'
Can we have the 'Define Target' field default to say 'select' and not an existing target as it's caused a couple of issues here with things being deployed to the incorrect location because it wasn't changed. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Maximum Incident Additional Fields
Can the maximum number of Incident Additional Fields be increased from 90?
snmp ver 3
When will the use of snmp version 3 be added to servicedesk as part of discovery?
System Logs
Hi, I would just like to ask what this CLEANUP module in the system log does? Thanks! Geraldine Legaspi
Cannot delete Sites
Hi, I imported Requesters from AD, but then I found mistakes and correct them in AD. (I want to import this data later, after clearing all departments and sites) I deleted all requesters, departments and sites, but some of departments and sites left. Error is Department is being used by a module. Hence cannot delete it. I don't know which module uses some of departments and sites. There are no more requesters and no technicians except me. Can you tell me how can I delete all of sites and departments?
Language Pack
Hello; we are using Service desk version 9.1 Build 9113. But when we check from mail screen "Personalize" there is no language option. Default language is English and i need to change it. How i can do that ?
pc outside of network failed to scan due to Error says distribution server not reachable
Computer is not being scanned during scheduled scan. Error says distribution server not reachable. This computer location is outside our network and it is in default remote office group that is set for direct communication. computer also was not patched during scheduled deployment.
How to restore all the default dashboards in OPmanager
Hi, I'm migrating my OPmanager server to a fresh new server and have migrated my database successfuly. Although a few administrators have messed around with the dashboards and I'm missing the default ones (like vmware and hyper v overviews). So I would rather just delete all the dashboards and start from scratch with the default ones. I've tried to export the below tables from a vanila install and importing them again but it doesn't seem to work. OpManagerDB.dbo.Dashboard OpManagerDB.dbo.CctvViews
Send Notification after hold time finish.
i want service desk can send a notification to technicians after their hold time finish on Request. how can i do that ?
HTTPS error
Is there a way to update DE's self-signed certificate? I am getting the error on Chrome and Firefox and it does not allow me to bypass: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) In the meantime, how do I disable SSL?
Business Rules - there are 2 locations to make these changes at. Which one is which?
OK so It seems that the site will not allow me to attach my 101KB word doc to show pics.......O'well, just another flaw..... Hello O'masters of MangeEngine...... I have come to an impasse, I have found 2 different places to set business rules at. the first one was under the Organizational Details>Business Rules. The second was hidden, (you tricky boys and girls) in the Help Desk>Service Catalog>Manage>Business Rules. You can see my confusion, so I have made rules in both places that mimic each other.
Integrating SD+ with 3rd Party (Clearview)
We will soon be working with an external vendor to handle hardware repair for our PCs. The initial request for service will come in through my service desk (SD+). If there's a hardware repair needed I will be needing to somehow get the pertinent info to them. They use Clearview by Nexterna for their ticketing system. What would be the best way to send them the ticket info while still keeping the ticket open on my side waiting for the repair to complete? I was thinking of opening an Incident
Audible alert on workstation
Hi, I was wondering if it is possible to get an audible alert on a workstation when there's a notification in OpManage.
having trouble importing assets
I am using a csv file to import our current inventory and when add in all my info it says success of 38 items but when I go to my asset page to verify it only shows 1 imported. is there another way other than entering everything manually or am I just doing something wrong?
Question about development of NCM
Hi, I am trying NCM in my company. Where do i can to see roadmap of NCM or a plan about new functions with date next release? Do you have plans extend possibilities the Configlets? I want to define a value of "Template Variable" on global, group and device level. Do you have plans to make integration with Active Directory? Where do i can to see extend documentation about Configlets (loops, system variables, possibilities, examples)? How do i can to merge different configs in one draft? How do i
Problem with sending mail
Hello, Please, is it possible to a mail from one support rep to another through the portal, and the mail goes straight to the support rep inbox. Because i tried forwarding mails to my colleague it wasn't delivering , but i sent the same mail to a contact and it was in he's inbox.
Procedure to Uninstall MDM Andriod Client?
What is the procedure to uninstall the MDM client from an Android phone? The user put in a wrong port during the install and the device is not enrolling. Reinstall doesn't work. I'd like to totally uninstall the client and start fresh.
Error Logs
Hi, I would just like to ask if there are other ways to view error/system logs aside from the System Log that can be found under the Support tab? Thanks! Geraldine Legaspi
Enhancement in Change Management Feature
The current iteration of the change management feature in ServiceDesk Plus Enterprise contains a glaring omission. While we can "Associate Change" from a request, thsi does not fully create the Change Record. Most of the information submitted with the request must be manually re-entered into the Change Record. This is a very time-consuming process, especially when you receive a large number of standard change requests. To address this omission and to enhance the change management module, I opened
Can an air gap desktop computer be made that can withstand attack by high end hackers
My first time here thank you for the opertunity. please I'm up against some very powerful hacking to my laptops I've lost 3 now I don't know how they do it . I, protecting evidence and have if backed up but it's getting very hard to work with it on my laptops. I've removed wi fit cards from my laptops and they still get in and I'm not connected to my Ethernet . I've heard that a desktop can be more secure from intruders I want an air gap deck top I'll build if to scratch with out a wi fix card of
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