PROBLEMS WITH LOAD MIB
THIS ERROR PRESENTS Se ha producido un error al analizar sintácticamente MIB El error es : Could not parse the file ./mibs/TRUSTEDX-MIB The error occured at the line no: 118 ,column: 9An additional comma may present in the SEQUENCE construct.
When creating a template I cannot insert a hyperlink
When creating a template I cannot insert a hyperlink. whether I copy and paste it, click on the hyperlink button, the end result is a linkless text. Is this a known issue or am I missing something?
Users receiving Windows credentials prompt - SSO not working because of it.
I have a new implementation of ServiceDesk Plus standard (ver. 9.1, build 9112) that is presenting a bit of a show stopper for me. We use group policies for setting out IE zone settings for all users and servers in the organization. All of our local Intranet sites work with no issues as does all of our Internet zone settings for all of our day to day operations. Unfortunately with ServiceDesk plus, when an end user attempts to visit the web site, they are being prompted with a Windows credentials
File attachment allowed list
Hello, Is there any way for us to permit only the uploading and attaching of specific file extensions, eg. pdf, jpg, tiff, bmp? We do not want requesters to be able to upload just any file they select. Kind regards, Anthony
Cursor lost when pasting into text box
Hi all, lately in the new release 9.1 Build 9111, each time I try to cut and paste a link or text into a text box within Service Desk (description or email reply or solution etc) the cursor looses its position and it's continuity for me to continue typing. Is there anyone else experiencing this in IE? Its working fine in Chrome though. Roy
Install Service Desk Plus to Server 2012 R2
Hello Is it possible to install Service Desk Plus on to MS Server 2012 R2? thanks Jane
Time spent by Tech report - seems incorrect
I have ran a custom 'Tech time spent' report, but it assigns time to another technician's total time spent when time is spent on that technicians ticket by a different technician?? e.g. John Smith works on Joe Bloggs ticket and Joe Bloggs has that time added to his total time spent, when this should really go against John Smith's time spent total. Can this be fixed please?
How to create a task scheduled for every day
Hi, I want to create a task ex: Cecking backup reports. This task got to be done everyday , how can I create the task to be visible on the dashborad everyday so the technician working that day can see it and complete the task. thanks
How are folks handling third-party support tickets
Like most companies, we have third-party vendors that provide services. We often manage the service, and will occasionally get requests to augment or modify what they are providing (for example, a web page that's designed and hosted by a third-party). What do folks typically do with requests like this that should be tracked and that we may prioritize but don't necessarily have any influence over the timelines. For example, do you throw them in to a separate support group? Do you keep a clock
Character set wrong in Opmanager
Hello, I'am trying to find an issue to a character set problem in OpManager, this is what i get : Sys Description : ¢Í>ÑøÁÊ +ÁÈÏ?Ê,Ë ñ>Ä ÁÌ... Any idea ? Thnx in advance for your help Dario
$EmailSignature field - where is this configured
Hi - I wanted to modify our Reply to emails, to include technician name, but where is the field $EmailSignature configured? a previous engineer here has this in the system.
Load Archive
I am trying to restore an archived file. The file size is 21MB. I have ticked the check box and clicked on the load and search, but it has been on the loading status for the past 12hr. Dose it take a very long time to load archives if not what is the producer to troubleshoot the course.
Unable to import requesters from Active Directory
Hi, I am using service Desk Plus MSPO on Windows (V8.3 Build 8314). I have set up a domain controller, and can scan it to get a list of ou's. When I try and import users, I get a lis of ou's, and can select the required ou. It then just hangs on "connecting to active Directory Server" and never gets further. At the same time, the manageengine windows service stops. Has anyone had this issue before? Regards, Leslie
Error parsing MIB: Couldn't resolve these MibNodes
Error parsing MIB:SA-CM-140507.mib Exception while loading MIB:Could not parse the file C:/PROGRA~2/MANAGE~1/OPMANA~2/./mibs/SA-CM-140507.mib. Couldn't resolve these MibNodes : { saSwAppIndex } The mib is attached. How do I fix this mib? Regards, Jan Ove
Juniper EX4200 with virtual chassi
I'am testing OpManager, but seems that's juniper 4200 VC is not supported, do i something wrong ? Thnx for your help Dario
License - AdAudit
I need a help about licensing AdAudit . After restarting the service, the system has lost the license and changed to free mode . I contacted the resale but he reported that it is necessary to contact directly with ManageEngine .
AD login question
How and Where does the ADAudit Plus tool find the last login date for a users in a multiple DC domain with replication? Does it actually use last login date and time or does it use the last login date and time stamp (this one does work within replication environments)?
Cannot Find Additional Fields to Delete
Hi all, When I go to create a new Incident Template, it is showing an additional field called "Item" as following: Then when I go to "Incident - Additional Fields", to delete this field called "Item", I cannot find it... What can I do to delete this Additional Field? Thanks, Camila F.
Issues with the Scheduled Downtimer
Hello, We've scheduled downtime for maintenance purposes and yet are still getting alerts. When checking the audit report it's showing: 19 Oct 2015 12:26:41 PM MDT Test - downtime scheduler failed admin Downtime scheduler Any help would be greatly appreciated. Thank you. Rob
Support for MS SQL
I am looking to use your tool, but need to have MS SQL integration. Can this be done in Exchange Reporter Plus ?
Your contributions quantified - PitStop gamification!
Hello, ManageEngine PitStop is in for a facelift! We've just rolled out the first leg of gamification. Watch the leader board for the top contributors and their score. Earn 5 points for every post, 1 point for every like, 3 points when you leave a reply and 10 points if your response is picked as the best answer. Show your peers that you like and agree with what they have to say! At the podium now with top points are Shocko, Adam Marks, Sean Condra, Ken Rau and lee.andrews. Congrats folks. Keep
sdp caching issue in ie11
HI, I am creating new incident without giving any type of priority value, which is necessary field for me, and and processing that request. So there comes error like "please fill priority field". But after that I set that priority field to any value and trying again to process that incident, which should be success, but error comes again "please fill priority field". In chrome it works best. But in IE 11 the above scenario happens.
Update telephone number for Users
Dear All, I have 360 users in AD,i want to update their telephone number ,I have a CSV file with 2 columns user account name and telephone number, how do I use AD manager to update their telephone number? Regards Abu
restore backup
Dear All, I am running /home/ManageEngine/ServiceDesk/bin/backUpData.sh and I got a new folder named backup_postgres_9041_fullbackup_05_02_2015_21_52 inside /home/ManageEngine/ServiceDesk/backup I have 2 questions: - Does the backup file also included the SDP configurations (such as: Business Rules, Roles, Requests, Solutions, Requesters, Technicians, Support Groups, SLA, etc.?) - In case something unwanted happened and I have to rebuild a new SDP server, how do I restore the backup
Scheduled task not updated and cannot be discovered when it is using a local account
Some of our servers have scheduled tasks running as the local admin password. I've added the server as a resource and I've added the local admin account as an account and verified that the password is in sync. If I select the account and click "scheduled task" PMP checks if any scheduled tasks are running using the account. it says there are no tasks running. There is a task scheduled on the server but when I reset the local admin password the scheduled task is not updated and fails. Am I doing
tlsv1.2
Is there a way to enable TLSv1.2 in EventLog Analyzer
Issue with backup of Fortigate Firewall after upgrade to 5.2 Code
Hello, we have been backing up our Fortigate firewalls that were running 5.0 code for several months without issue using the "Fortigate Firewall - version 3.0" template. We just recently upgraded to 5.2 code and are noticing that backups look to be timing out, where they will grab the first 5-6 lines of the configuration and then stop. If we rerun the backup it does work, we just have issues when running our nightly configuration backup of hundreds of devices at the same time that we see the issue.
Assingment report
Hello! We want to make a scpecial report for us. Our technicians are often reassign requests to each other. And we want to look requests, where technicians did reassign requests, who gave to whom. Report about reassign of reports. Something like... *id request*, *requestername*, *createdate*, *assingment technican*, *2nd assigment techincan and date of assign*, *3rd assigment techincan and date of assign*, *closing date*. How we can do that? Thanks for your help, in advance :)
Traffic Report Export as CSV
I am exporting the traffic report as CSV for some period(say Monthly). In that report day wise only avg IN & OUT utilization is coming. I want Max IN & OUT utilization in my CSV. Please suggest me how to get the required. I am attaching the screenshot herewith for clearence. Image1: Traffic for Sep 2 2015 Image2: CSV for month SEP 2015 In CSV, want Max IN & OUT to be exported. Please help Thanks!
No data available in Report
Hi Build 6320 I made "Soon-to-expire User Accounts" scheduled report (10 days to expire) Results always: No data available for the scheduled report(s). Same if go to manual "Soon-to-expire" report other reports shows info (seems to be correctly) Dmitry
Auto assign to tech - features
ID: 7800 SDF-39424 Both are asking for a similar feature. I would like to autoassign to the tech that closes the request, not the one who creates it. Our old Altiris system did this and it works wonders since every closed incident had a name to it in all reports, no column on a graph or a line in a report was dedicated to "human error" of not assigning the request to him/herself before closing. The rule was, everyone uses the system and no one closes another request/incident. It made people competitive
Patch Tuesday Office Update Error
I am seeing a lot of machines report failure for Patch ID 102090 MSWU-1587 Remarks OfficeUpdateError:Patch already installed. Also the same problem with Patch ID 102091 Bulletin ID MSWU -1587 Remarks OfficeUpdateError:No product installed for the contained patch. I thought if the patch didn't apply then it would not try to install or if it was already installed it would not try to install. Has anyone else experienced the same problem? Ed
Powershell commands to access the requests in service desk plus
Hi, Are there any powershell commands to view the requests in service desk plus??
setting up incoming mail
When I try to setup the incoming mail I get the follwoing error FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. Is there any log where I can look deeper into this issue
Ticket forwarding fail due to Priority field change.
Hello, I am facing problem while forwarding incident ticket to third party system. I have created status like 'Sent to third party system' The actual scenario is like.. I am leaving blank Priority field in incident and forwarding request to third party. Request forwarding fails as we have coded that it will throw an error and set the status as "Failed to sent".I set that priority field with edit request from SDP and reattempt the forwarding. In subsequent call, I set the status as "Sent to third
Attachments from Mobile App
Here is the situation: We have a HelpDesk phone hotline number for our staff to call. End Users will leave voicemails in the mailbox and our phone system will forward those voicemails as a WAV file to our helpdesk email account to create a request in the servicedesk. Often this is after hours and the majority of our technicians only have mobile access. We would like to be able to listen to the voicemail attachments either from the mobile app (IOS and Android) or have it included in the email notification
Asterisk CTI Integration
I am currently trialling the MSP version and am coming unstuck on the CTI integration with Asterisk PBX's. I have a user defined in the manager.conf file with permit rights for the correct IP as well as the full complement of read/write permissions. I can telnet to port 5038 on the PBX and use the login credentials to watch the PBX movements, so I know all the connectivity is good. What is not working is when clicking on a requesters external phone number in SDP/MSP, I get the pop-up, the deskphone
Conversion of values from milliampere to ampere
Dear support, we use the OpManager to monitor PDUs with a web-management over SNMP. The PDU displays several values for power and amperage. The OpManager is installed in the build 11600 and contains two PDUs. Here a following example of my issue: - I already create an own device template for the PDUs and created several performance monitors to show values about the OIDs. - Now i want to convert the amperage from milliamper to ampere, because the OID for the amperage of the PDU will only display
Send Resolution to multiple mail-recipients
Hello, when resolving a request, a mail is automatically send to the requester. Is there the posibility to send to multiple mail-recipients (cc)? Greetings Michael
moving Service desk plus to a new server
Hi, We are using SrviceDesk Plus Ver 7.0.0 Build 7017 I have no problem this a question regarding moving all the data and existing configuration to new W2K3 VMware server. Could you please let me know the steps to backup all the DB and config and what other options I have to make this as easy as possible. Or is there any documentation what I need to do ? Thanks in Advance,
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