Sending notification failed
I am able to send email to internal users but while sending to external it shows "Sending notification failed". I've attached support file. Please help
user login to manage engine servicedesk using office365 authintication
hi we need to use office365 credential to login at manage-engine we will add our manage-engine service desk link to our share point online and we need the user when he click on this url he directly login to manage-engine without entering any username or password so we need like SSO using office365 authentication.
sending notification failed when reply out of domain
Hi support team I set up an account mail in global setting: scp@domain.com. So it only reply/forward to mails in same domain (@domain.com), when sending to outside (Ex: gmail, yahoo...) system notice: "sending notification failed", P/s: I added scp to outlook so it still send to outside domain successfully Please help me this case Thank you
Help with Mail thread
Hello, Please, when replying mail thread i cannot reply the recent message from the client, my reply is seen at the top i.e the first message on the thread. please reply ASAP.
Public WorkLog option
Hello, I want to know if there's a way that I can add a worklog to a request then I would be able to choose between "Private" or "Public" update. Whereas "Public" option makes the worklog visible to the requester (and sends an email notification with the update) and "Private" option makes the worklog only visible to technicians. Thanks in advance, Georges Samy
Android App for ServiceDesk Plus Released
Dear Users, We are happy to announce the availability of the native Android App for ServiceDesk Plus. The app can be downloaded from, https://play.google.com/store/apps/details?id=com.manageengine.sdp&feature=search_result With this application, technicians can access ServiceDesk Plus on the go using their Android Mobile Phones helping them create, update and resolve tickets anytime from anywhere. We believe that the this App would help you 'respond to' and 'resolve' tickets faster. The key features
Generate a report for timesheet management in project
HI, Can anyone tell me how to Generate a report for timesheet tracking for users in assigned projects.
Help on Sorting request
Pls how do i sort my request list i.e irrespective of the view either open or unassigned, It looks very scattered and my colleagues are always confussed.
Announcements are not easily seen. Please fix for the next release
I have tried using the "Announcement", and even set the font size to really large and change the colour to RED. However once saved and published, it just appears as small black text. Which isn't an announcement, more of a whisper. How do I get it to display as intended ? Also, I have see that I can set the From and To date for the announcement to displayed, It seems that I can select the same date on both but the time difference is only 1minute. or I can set the dates to be a 24hr period. Again
ManageEngine OpManager and Solarwinds comparison
Hello all , Could someone kindly send me the comparison document of OPManager and Solarwinds and their features please? I need the same urgently. Regard, Poonam
Automatic assign when ticket is closed
Does the ServiceDesk Plus v.9.0 has an option when I close my ticket to automatically be assigned to me as a technician that I don't have to choose the option "Pick up". Thanks Regards
Add Multiple user in same task in single project
Hi, i want to add multiple users to a task in a project is it possible. and also need to take report of the timesheet..?
Assign Task to multiple user in project
Hi, Is it possible to assign same task for multiple user for one project, please reply ASAP
AD Authentication - Does it even work?
I have deployed ServiceDesk Plus (Version 9.1, Build 9112) on a Windows 2008 R2 server. The domain controllers are Windows 2012R2. The domain level is 2008R2. I have followed the instructions numerous times for AD authentication and pass-through authentication only to have the following issues happen - AD authentication without pass-through authentication disabled = FAILS. The user is told "Username or Password is incorrect" AD authentication with pass-through authentication enabled = FAILS. My domain
Outgoing mail Error
Hello
I have a problem when you close an application and sending response to brand me an error which is " Failed to send notification "
Any outgoing mail is sent .
I enclose details of outgoing mail.
If you need some other information I provide warmly .
Thank you Thank you Server Name / IP Address: outlook.office365.com Server Name / IP Address alternative: Your name: EPOS Support Reply address: soporte@epos.mx Type email: SMTPS TLS Enabled: No Port: 587 Requires Authentication: If Username:
Tickets in SD+ are getting merged, how to identify them as a separate request?
We are using 2 instances of SD+ for different departments (Dept A and Dept B), when Dept A creates a ticket and assigns it to Dept B, an email to shot to Dept B with the ticket creation details. This email creates a ticket in the SD+ of Dept B. As the auto response details are in both the SD+'s, tickets are getting created in a looped fashion.. How can we avoid this?
Merge Requester
Hello, We have several employees who have married and changed their last name. Now they are two requesters (one with their old name and one with their new). Can I merge these two "different" people? I searched and read older posts from years ago saying this can only be done by directly editing the DB. Is this still the case? Thanks in advance!
API Call - Requestor Search by email
Using API calls, is there a way to search for a requestor by an email address instead of name?
Usage of new field types in request forms
Hello, we would like to have additional field types in the forms. As example we would like to classify tickets to affected Company sites like Argentina, USA .... so we Need a field with a multiple choice Option. Also, it would be nice to add the site field inside the requester Details box, because ist requester assigned. The Option to add pictures to form would also nice, and a date field would make sense. Thank you for your great Support.
SDP 9.1 incorrectly detects IE11 as IE7/8
Hello, After migrating to SDP 9.1 the following message appeared: This is because we use IE11 in "Enterprise Mode", which kind of emulates IE7/IE8 for a better compatibility. See https://technet.microsoft.com/en-us/library/dn640687.aspx for more information. If we do not use this Enterprise Mode for IE11, we encounter issues when using SDP. Please fix the erroneous warning message (SDP should detect IE11, not IE8) or finally ensure compatibility with IE11, which was released 2 years ago! Best regards,
Request View- All Tickets I have Created
I have a number of people asking for a view that shows "All Tickets I Have Created" which is slightly different than being the requester or the technician on a ticket. I don't think there is a way to do this--if there is let me know
Asset Management - Per user software licensing
I have a Microsoft Enterprise Agreement. I am licensed by user, so if I assign a license to 'John Doe', then John Doe can have a copy of Excel on two separate computers, a workstation and a laptop. I created a Software License: License Type: "Client Access License" License Option: "Per Seat - User" I have assigned this license to several users. Here is the issue: Enterprise - Unlimited installs, so I can't track compliance Enterprise Subscription - Unlimited installs, so I can't track compliance
Configuration error
Hi, I'm trying to deploy a simple configuration - one that has worked before - just with different targets. It's a basic file copy configuration copying about 4 files. It is saying failed - error while copying files: the process is not in background processing mode. Any ideas as I haven't seen this one before? Thanks Eddy
Automated import of resources
Is there a way to automate the importing of resources from Active Directory? Ideally we'd like to have PMP reach out to our AD on a scheduled basis and pull in any resources in a select OU.
Password Manager Pro - pmp_key.key
I would like to know, when PMP starts up and accesses pmp_key.key which is stored on a remote server as advised during setup. What are the credentials it is using to access this key [pmp-key.key] during startup. I know this key is used to secure the PWs & other sensitive info in the PW db. Can someone explain this process a little deeper to me. thanks
Bulk Configure Resource Fields
Is there any way to modify the contents of a field such as 'Location' for a whole group of resources?
Account targetted bulk reset
I am trying to configure resets for one administrator account that we have on all of our servers without effecting any other potential local administrator accounts. For example: we have an admin account called admin1 on all of our servers. I know I can create a resource group that will contain all systems containing the user admin1. But doing this if there is another local administrator account, admin2 for example, on the box it will also show up under the systems. So a bulk reset would hit both
Can the Calendar Date/Time be configured differently?
Currently, the calendar for assigning start/end dates for requests, tasks, etc. is configured to select the date AND the time. We do not care about the time. We would like only the date to be selected and to not have the time displayed. Is there any way to configure the date & time? If so, how and where? Thank you, Cheryl
product additional fields
We meet a problem in the section product additional fields. We created a new fields and assigned a type Pick List But when we create a product in an account we have no Pick List. Look the 2 screens captures below. THX for your help Best regards
About the new Behaviour Change in 9112
I read that there is a behaviour Change when matching users in 9112. Behaviour Change: When Identifying a user based on user name and email-id, both 'user name and email-id' or 'email-id' alone should match the user details. Earlier, the users matching the user name were fetched ,ignoring the email-id. Who come up with this not-so-bright idea?? When I do a manually AD synk I do that to fix user information in SDP including mailaddress.We have a lot of users with wrong mailaddress but with correct
Problem with generating request
Hello, Please is it possible to add a sub account when creating request?
CI name changes from host name to IP address after network scan
When I do a network scan of a group of VMware ESX host servers, the CI name for some of them reverts to the IP Address. For others it remains set to the host name. Can anyone explain why this behaviour occurs. All of the host names are correctly registered in DNS. Thanks, Roy
REST API for GET_REQUESTS filterby All_Open
The input data im using trying to get All_Open requests is this: INPUT_DATA=<Details> <parameter> <name>from</name> <value>0</value> </parameter> <parameter> <name>limit</name> <value>100</value> </parameter> <parameter> <name>filterby</name> <value>All_Open</value> </parameter></Details> But I get this error. - < operation name =" GET_REQUESTS " > - < result > < status > Failed </ status > < message > Technician/User does not have permissions to view this request filter </ message > </ result
Request for Custom Trigger Script
Hi all, I am a total novice as far as scripting is concerned. I need a "Custom Trigger" script which will help me with the following. Upon closing of the request/ticket, the same ticket should be automatically get forwarded to another group. My configuration is MSP 9112 / CentOS / MySQL. Thanks in advance.... Regards, Pramod.
Customized Business Rule
Hi, Currently, we have a task for which there is a strict workflow that needs to be followed. Requester "A" creates a ticket or request which is completed in a sequential order by Teams 1, 2, 3 and 4. Ideally, the ticket should land in the team 1's basket. After completion of the task, the team 1 will close the ticket. But this closing action should trigger a new ticket or same ticket for team 2. Then team 2 closes the ticket which should create the ticket for team 3 and so on. Our requirement
Calendar function in SDP: Am I missing something?
Seems like a small thing, but it's a wast of time and very frustrating, so I'm wondering if I'm just doing this incorrectly Using the change calendar as an example, how do I schedule a start time in the future without repeatedly opening and closing the calendar or getting multiple prompts that my date is impossible? Also, how do I clear a date/time if it was put in there accidentally? If I assume this is how it works, If time is intended to be selected first, can it be above the date? Can we have
Hyper-V 2012 Virtual with 2 Terra
I have a hype-V virtual with server 2012 standard R2 and 2 terabyte drive, Eventlog analyzer reports that the drive has less tha 2 GB and 3 Gb used
Level 1 Escalation for Response time elapse, not receiving alerts
Hi, I have a question regarding the "Level 1 Escalation for Response time elapse ". I'm doing a test with this feature. I have a SLA named "HIGH" with a Response time 20 minutes. I attach an image with the setup for the Level 1 for Response Time. Escalate To: TicketOwner Escalate Before: 5 minutes No actions choose The way I'm testing this is: Open a ticket with Priority High, assigned to me, status "ToDo". I leave the ticket on the status (ToDo) and I wait for the email 5 minutes before the
Some assets failing auto scan
We having some issues for a while now, when we are looking at some assets and try to get the details helpdesk shows that the last scan failed or scan status: failed. This assets are mostly laptops and they are failing to scan on startup, I have installed the latest agent on one of them for testing and it scans the first time but after a restart when I try to manually scan from helpdesk I get a failed response, or no automatic scanning from the laptop itself. Please help
I need a new custom report
Hi could someone help please, I need a query report which gives me the average technician score on surveys returned for the previous month. May also be useful if date range could be adjusted. SD+ version build 8216 MSSQL Thanks Charles
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