Issue with Discovery Windows Service Monitors
Seem to have a problem when adding windows service monitors. If I click the link to discover services from device it generates the dreaded RPC server is unavailable message. I have done all the usual things - checking services on the client, WBEMTEST etc but all is working normally. Clients are running Windows Server 2012 R2 and the OpManager build number is 11600. Any ideas?
Report - Average Completion Time per Technician (not SQL)
Hi Team, I'm wanting to create a report (not SQL please, I'd like to know how to do this for other reports) that will show me the average completion time of tickets per technician. For example, defined for a date range: Name Average Completion Time John 6:12 Peter 4:34 Steve 5:09 This is what I've tried to do, but it just returns 00:00:00 for each technician: I choose Matrix and then TimeSpent on the first screen, then these options on the 2nd screen: Thanks guys!
Default Dashboard Views
Hi, I have two queries regarding the default Dashboard views that we are presented with when using Manage Engine NetFlow: 1. What is the 'Top Devices by Speed' output actually telling us? It doesn't seem to be an aggregation of the traffic traversing the interfaces on the device being monitored.... 2. We have multiple 'Guest's' logging into our NetFlow Reporter all looking at their own specific network elements. I want groups of Guests to have a specific Dashboard when they log in. Problem seems
New 7604 Auto Assigning of Requests to Technicans Functionality
Hi, I'm interested in this new functionality, but we have technicians who work for us part-time. Is it possible to schedule their non-working hours so that the auto-assign doesn't allocate requests to them during those time periods? For the one particular technician I'm thinking about, I wouldn't want them to receive requests: Mon, Weds, Thurs, Fri - 14:15 - 17:00 Tues - all day Thanks, Rich
Did You Know – Setting limits for password reset and account unlock actions.
ADSelfService Plus now allows you to set a limit for the number of self-password resets and account unlocks users can perform in a given number of days. For example , you can limit the password resets to a maximum of 5 times a month for a user. To do this, Go to Policy Configuration under the Configuration tab Click Advanced Settings of a self-service policy Go to Reset & Unlock tab Select Allow users to reset password/unlock account only ‘x’ times in ‘ x’ days option Click OK This setting
Problem with apostrophes in user names?
Just checking if this is a known issue or something odd with our set up. We have found in AD Manager Plus that we are unable to open the properties for any users who have an apostrophe in their surname (eg o'brien). The users come up in the search results and their name appears as a link as normal but clicking on it does nothing. This seems to be across IE 10 & 11, Chrome & Firefox. I don't believe this was an issue until the last update was done fairly recently to 6.3.0 Build 6310 because we have
two support center in the same machines
dear, is possible install two support center with diferent url in the same machine? if it's possible, what is the procedure? thanks.
Login methods for iOS companion application?
Currently demoing this program. One quick question about the iOS companion application. We currently use Imprivata OneSign with biometrics for our day to day log in method. Our network passwords are random 64 character strings that are pushed out by this application. Because of this, no one really knows their active directory password at any given time. Bearing this in mind, we're trying out the iOS application as part of our trial. We see that you can log into the app using your AD credentials.
Service Desk one time download Pricing?
I want to know the Service Desk one time download Pricing? Is there available with you? Please replay ASAP
Custom Html form
Hello. Can somebody explain how we can use $HTML_DATA_JSON_FILE parameter while using Custom menu and html form. It would be great with some examples. Thank you.
Email Templates for Replying to a Request signature displays wrong images on the signature.
Hello guys, Please i just configured a new signature on Email Templates for Replying to a Request and the images displays OK. But when i send a reply, the signature displays with wrong images.
Access your Applications Manager running in your machine from any part of the world
Applications Manager running in your machine can be accessed globally using Azure application proxy . To enable this, you need to add the following additional configuration in <APPMANAGER_INSTALLATION_DIR>/working/apache/tomcat/conf/backup/server.xml of Applications Manager. <Connector port="PORT_NUMBER" className="org.apache.coyote.http11.Http11NioProtocol" maxThreads="200" minSpareThreads="25" enableLookups="false" disableUploadTimeout="true" keystoreFile="KEYSTORE_FILE" keystorePass="appmanager"
Working with assets
When you are using the asset section to manage your assets under workstation it lists a monitor but then over on the left side when you click on monitors it is empty. Is there a way for the monitor section under IT assets to display info from the monitor section under a workstation asset?
Create ticket and use through out a Orchestration
Hi We use MS System Center Orchestrator for automation. I would like to add a Creation of a service ticket at the start of each orchestration and use it to report errors and success (within the Orchestration) We use the REST API today so the Creation is easy. My question is HOW do I know which ticketID i got? If I could find out the ticketID it would be easy for me to feed the service request with information from the orchestration.
Backup Problem in Servicedesk
What's the problem?
Can I Hide/Show Resources in a Service Catalog Request form via a Rule?
I have created Rules on in my Service Datalog Request form to Hide/Show Fields, which are questions inside a Resource, but how do I hide the entire Resource, so I don't have a bunch of unused headers cluttering up the form? Thank you, Geordon
Search results paging fails
If I search the forums and get back more than one page of results, clicking the Next button results in a page with no more results, but the Info icon and the message, "No record found for catalog task" Thank you, Geordon
set cursor into requester name field when creating a new request
Hello When creating a new incident, the cursor directly jumps into the description field. This is annoying, as you have to click into the 'requester name' field in order to enter the requester Some versions ago (i think it was in 8.0) , when creating a new incident, the active field was the requester name and you could immediatly enter the requester name. Can I configure the system to set cursor in requester name field when creating a request? Thanks in advance Best regards, Marc
Different user groups - different categories
I have been evaluating SD+ and have the following issue-need. We have 2 groups of users that have different needs in terms of support. Group A users need to see set A of categories, subcategories, etc and group B a different set. Is this doable?
Typical PostgresSQL database size?
Hi All, I am just curious to know how big some of your databases are for those using Enterprise SDP? I realise this all depends on many factors, but a general idea of the size would be good to know. For example, if we have 1000 tickets logged, at a guess how big could the database be? Thank you, Dave
Report for BGP sessions
Hello all, I am using OpManager to monitor my bpg sessions when they are up or down... Now i need to create an report for a particular device to give the information about all bgp outages (up/down) states. I have mail notifications or each single one, but i need to know is there a custom report that can be created to generate that info? Off topic: Does OpManager can monitor changes in the routing table for a particular device?
Email formats
Greetings, When an email is sent by SDP, SDP removes all extra CR/LF and tabs which messes up certain formatting that might be done in the email body. Please change this behavior so the extra CR/LF and Tabs are not stripped from the email. Thanks! Chris
Reply message field size
It's very inconveniently to reply with inserting screenshots into this small field. Can you resize it?
Integration o service desk plus with SAP
Can we integrate Manage Engine service desk plus with SAP and Solution Manger . Following the use case of the same : - We raise the service request in mange engine using service catalogue for SAP and other applciation like change request or authorization request. service request in manage engine is being created by user using the given templeate.. but after that technician has to enter the same detail again in SAP Solution manager.. We would like to automate this process by integrating manage
Problem with Service Groups
I have the free version of ME SD and when I try to add more than 6 Service Groups it arbitrarily deletes one of the existing groups when the new group is added. Any ideas as to what might cause this? I could not find any documentation indicating a limit here.
Show logged-in time
hi I want to know the time when the technicians logged-in in "HomePage-----Scheduler-----logged-in technicians" .Could u add after email in the 3rd line? Tks.
What is the dashboard graph showing?
Could someone please explain what data is used to populate the 'Request Summary' graph? I assume the 'OverDue' red line includes both resolved and open tickets that are unresolved? Inbound are new tickets that are within SLA? Completed tickets = closed or resolved tickets?
Opmanager Keeps logging me out
I have had this issue for some time, but it is getting progressively worse. I log into opmanager and I click on anything, the page refreshes but it is not a standard refresh it logs me out and logs me back in. I have tried an alternate browser and still run into the issue. What also happens is that sometimes pages load blank especially when I have the CCTV running on a big screen. I honestly cannot do anything within the webpage because it stops working. I am running the application on a windows
Services to Monitor
I just started to work with PMP and would like to monitor this server. What services should I be monitoring & also what service should I monitor for the website, which right now is strictly internal. Should it be just http, or does java have to be monitored also. Also what about Postgres DB, I would like to monitor that. Thanks
Only Category on specific Site
How can i create a Category/Sub Category/Item that is only for a specific site? I setup multiple site but we only want the requester to see these specific categories when they open an incident. thanks.
Creating Category specific to a Site
How can i create a Category/Sub Category/Item that is only for a specific site? I setup multiple site but we only want the requester to see these specific categories when they open an incident. thanks.
ServiceDesk Plus Ondemand and the iPhone App
Does the iphone app support logging into the Servicedesk Plus hosted solution?
Asterisk CTI Integration with Service Desk Plus
Hello, I am looking for your kind help in the integration of asterisk through CTI. I downloaded trial edition and configured service desk in my environment. I was able to do the outbound call from Service Desk Click to dial functionality and the call land on another extension successfully. I assigned an extension to the technician in the Admin tab. When i was dialing inbound call from extension to the technician extension the call landed on the soft phone successfully but not able to pop up in the
incident history report
Hi All, I am looking for a way to produce a report to show me the history of a request. So when filter it to one "Request ID" the report will show the following. Request information and History/all update/notes etc. Kind Regards Rich
Account ID Lock From OPManager
HI, I am using OPmanager build 9410 and i am facing a problem that my domain admin ID getting lock several times. I am using WMI credentials in OPManager but where is the main administrator inserted that i am unable to find it. I am also perform the below steps but dont able to see ADMINISTRATOR id associated here. bin:\> mysql.exe -u root -P 13306 OpManagerDB select * from hrdetails Kindly guide to fix this issue. Regards, Arshad
Template CSV Asset non IT
Good morning, has need a template CSV to add some assets not it through the importation from CSV. Thanks
Notify technician of SLA expiry/escalation
Hello, We have configured the escalations of the priorities, but they are not sending any email to the ticket owner or any manually set technician. All SLA based mail escalations : is enabled The version of Manage Engine ServiceDesk Plus currently installed is Build 9111 Can someone help me? Thanks
Search strings in Request list view
Hello, Are there restrictions on what can be part of a search string when searching by Subject in the Request List view? I am noticing certain strings do not work, but cannot pinpoint what characters are causing the problem. Are there limitations on special characters, or number of words or characters? Thanks, Diana
Api function
Dir Manage Engine, Looking at the documentation i have to find the api settings under Global Settings tab - > API under Integration & Add-ons block. I can't find it there. What am i missing? Michael
API
we want to use the servicedesk plus API and we are currently using version 7944. Is it possible to get every active account(customer) via the api ? thanks Michael
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