Business Rule Query

Business Rule Query

Hello,

I currently have Business Rule that emails a distribution list (outside of IT with no access to system) when a new Request is assigned to a specific group.

I was hoping to set up a rule to email the same distribution list when a call in that Group is marked as Resolved.  I can see you can mark it to be Executed when a request is Created or Edited, but I don't want them getting an email every a note or field is added, just the status changed to Resolved.

Is there another way of doing this or am I missing something on the Business Rules setup?

Many thanks,
Lisa


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