Is it possible to add a Action to open the Add Notes dialog while creating a request.  My techs are telling me that the process of first creating the ticket then having to go to Action Add Notes is too time consuming and would be better if they could add the notes while on the initial screen.

 

Any ideas or better ways to accomplish this?

 

These would be notes for other techs and not visible to the requester.

 

Thanks,

Ken