language in the free version
i'm trying to change the lenguage in the free version, but in the perzonalize menu or in the settings menu doesn't apear the choice to change it. The language that i want to use is spanish.
Backup Problem
Dear concern, very good day. I have already communicated several times with support center. Recently I was updating service desk plus build 9017 to 9048 . But still facing the problem . bellow error details. Please provide solution. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com
E-mail notification for new unregistered user
Hi, I have small problem, I don’t receive e-mail notification as Support Rep when new unregistered user will be ask for login approval. New requests for login approval automatically goes under the Contacts>Registered Contacts but I would like to receive e-mail notification for faster response. Also the first notification that get unregistered users is: Dear $ ContactName, Thank you for registering at our Support Desk. To complete your registration, and to continue on with your request, please click
Storage emails
Is there a way I can setup a template on all my servers that emails out in the case of their storage hitting a predefined limit?
Unable to export L2 map to VISIO 2010
Dears, I got the following error when I try to open VISIO 2010 after installing the visio-addin: "Unable to load the OpManager Add-in: Access to the path 'C\Windows\System32\logs.txt" Antivirus + firewall are disabled. Administrator account is used in the installation. Any ideas? Thanks,
Cross forest migration
Hi We are currently using ServiceDesk Plus MSP 7605. In the near future we will be migrating all active directory accounts from one forest/domain to a new forest/domain, and for a period of time we will maintain a cross forest trust relationship. I want to be able to migrate an existing Technician from source domain to the target domain and for that Technician to then log into the target domain but access ServiceDesk Plus MSP running in the source domain. Eventually we will also migrate the computer
How to define escalation rule to a supervisor technician located in a different site?
Reference https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/configuring-service-level-agreement.html How to define escalation rule to a supervisor technician located in a different site? Thank You
Print screen capture into description field
Hi, We are running SDP 9012 and were wondering if you could incorporate the ability to do a screen capture directly into the description field. We currently use Desktop Central integrated with SDP. User's have the ability to capture screenshots from DeskTop Central and create a request in SDP. We would like this feature in SDP. The user opens a request from the incident or service catalogue and if there was a button they could click to capture their screenshot directly into the request, this would
Agent not upgraded to 1.0.20
Hi, We're using SD plus 9.1 build 9111 (the latest). After updating, it said that there is newer agent version 1.0.20. So we try to upgrade our installed agent to the latest, either using direct upgrade from the workstation list or directly to the PC. But, the problem is the agent version not updated at all. Some agent I checked, the version still 1.0.19. All upgrade failed, no 1.0.20 agent found. I have submit ticket to support mail on Oct 4, but no response yet until now... Thank you...
Notify technician of SLA expiry/escalation
I've been trying to find an option that will send an e-mail to any technician whenever one of their assigned requests SLA expires or escalates to a higher tier. Does an option like that exist and where can I find it?
Approval Workflow Enhancements
I have a few business requirements I cant quite implement due to some limitations (or perhaps they can be and I just don't know a method to do it). I thought I would bring them forward and see if they can be considered: Scenario: We have a permissions workflow process that requires the following: Stage 1 - Person's Manager (MUST APPROVE) Stage 2 - One of three legal approvers who rotate the responsibility. (AT Least One Must approve but not all 3). Requests: Currently there is a checkbox that
Auto open "on hold" requests after time
Is it possible to auto open requests after a set time (e.g. waiting for reply from customer, after a date/time, case is reopened so that the technician can send a reminder and/or close the case) Thanks!
Agent on windows XP SP3 home - dcappcontrol.exe is crashing
Hi, I have agent 9.1.82.W installed on a windows XP SP3 home machine. The machine keeps getting the following error: dcappcontrol.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Does anyone knows how to correct this? Thanks, Roy
Custom Report - Local Group Members
I wish to create a report on anyone with local administration rights. I can do this using the 'Local Group Members' report but I wish to exclude such members as Administrator from the report. I imagine this could be done using the custom report but I'm not sure of the field names etc. Can anyone assist?
install and configure Adaudit
Hello everyone, I am a kindly new configuring and using this software and i have some questions and maybe you can provide the answers. 1. I just installed adaudit on a windows 2008 r2 Standard with SP1 and i wanted to use another database ( mysql from another server). when i used ChangeDB.bat i can only choose server type: postgresql or MS SQL, no mysql option. Running ConfigureMysql.bat get some errors. Is there any other option to use another mysql database? 2. After installing and adding some
Location of failed logon
Hello, Still pretty new to ADAudit Plus. I was wondering if there's a way to determine the device that is causing the account to lock? For example, we have many users who've setup their exchange accounts on their personal Macbook's and often times their accounts lock because they didn't update the password on their Mac. It'd be nice to be able to see what device is locking the account. I believe there's a free utility from SourceForge that will tell you if it's a Windows or Apple device, is there
Alert Profiles and %FORMAT_MESSAGE%
Can anyone explain exactly what the %FORMAT_MESSAGE% variable means in an alert profile? I can't see any mention of this in the documentation or any guide on customizing e-mail alert messages.
search by username instead of full name
Would be nice to do a logon history report on a user, and be able to type in the username instead of the full name of the user when selecting the account to search for.
ADSelfService Plus 5.3 Build 5306
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5306. This release introduces an option to encrypt and secure the keystore password and also fixes a lot of issues in the product. Enhancements: Now you can set a limit for the number of password resets and account unlocks a user can perform in a given number of days. Issues Fixed: Issue in directory self-update when a custom attribute is added to the layout. Issue in importing CSV files by technicians who are logged
Task dependencies not refreshing
Hi, After creating tasks ans change the order of them in the task dependencies tab those task are not in order like in the task section.
Report for users with expired passwords
I have looked and don't see one in AD Audit Plus nor can I find how to create one. Looking for a report to display all users with expired passwords. Any help?
Upgrade from 4570 to 5xxx Functionality or Configuration Changes?
When upgrading from build 4570 to latest build are there any functionality changes, user experience changes or configuration change requirements to be aware of? Thanks, Dan
How to copy my settings
Hi, Is there a way to copy all preferences (Tab display, private views, etc) to all business units at once? Best regards, Allistair
Closure Codes
I'm wondering how folks are using closure codes: We have a scenario where we've had an implementation of SDP for some time and we're finally taking advantage of it. I'm finding that the closure codes have been ignored, and what appears to be closure codes are stored within the technical catalog. Do people generally put Resolution Codes into this field or do you have a separate resolution field (or none at all)? Cheers, Adam
NCM Backup Issue - Operation cannot be performed due to license restriction
Hi, After upgrading the license for Opmanager (NFA Plugin and NCM Plugin) the devices configuration backup is stopped and i am getting the error as "Operation cannot be performed due to license restriction". Please advise how i can resolve this issue. Thanks, Ramesh
Problem with scheduler
Hello We're using ME SDP MSP 8.3 version (build 8313) We have a problem with scheduler. It does not appear for all technition accounts. (Screen enclosed below) We were performing only normal configuration. Besides this issue, everything is working fine. Thanks in advance Michal
Service Catalog - Workflow - Dept Head
Hi Team While configuring the Service Catalog, we noticed the "Approval Details" section and option to include some Dept Head etc. How do we add more people here ? Image is attached thanks Gopi ME Tech
OP Manager OIDs
Hi there, I'm using OP Manager just to retrieve my printers counters in my company. How ever, i've seen that the embededd OID's are very limited. Is there any online database to increase it? And also, it doesn't seem to have the counters report. How can i add it? Thank u guys! Best regards
REST API
Hi, How can I use rest operations for add request, edit request, view request, add comments, display requester requests. I am trying to use .Net code to use web services to perform specified operations. Please provide a complete url for each operation and don't provide me an answer that go to your incomplete guide. Thanks Praveen.
Skype for Business integration
Does ServiceDesk Plus have the capability to integrate with Sykpe?
Automatically create a new request if not resolved at 1st Level
Hi, We would like to have a new feature in SDP that should automatically trigger a new request creation for the 2nd level technician if original ticket was not resolved at 1st level. The need for this is to have an accurate request reporting on the technicians and groups as well as keeping credit for 2nd level technicians.
Notifications are not being sent for Unpicked requests
we have approx 20 sites and usually only 1-2 technicians associated to each site, and when a case is raised it is automatically assigned to the site the requester belongs to. I am trying to find out, if the case remains unpicked for a set period of time, how/when will a notification be sent to all technicians associated to that site? So far there doesn't seem to be a mechanism for this, and I have been told that I have to create a "support group" for that site and then add the technicians, I have
OpManager linking to ServiceDeskPlus
Hi, I'm trialing OpManager and ServiceDeskPlus and for some reason I am unable to create a notification rule to log a ticket. I have linked OpManager to SDP successfully and it has created a blank ticket, so it should be all ok but for some reason I am unable to create a notification rule. Is there any setting that I need to set on the user account in SDP that OpManager uses to login and create tickets? Cheers
Ticket which affects more than one site
First... thanks for your fast and always great Support !!! My question is, we have some tickets which affects more than one site, but in the Standard request template the site field is no picker field. Is it possible to Change it to a picker field that our technicans can choose more than one site which the Problem is linked to ? Thank you!
actual Inventory
Hi, I want to manage our inventory better. So I made a custom report based on the following filters: Assets in store Product type wich look like this: I would like to specify "workstation" more. We have PC's and laptops. I would like to split workstation in those two models. Is there a way I can seperate PC's and laptops from "workstation"? regards, Jordi van oosterbosch
Notification for Change Management
Hi, I would like to ask where can I edit a specific notification for Change Management. This notification is used for changes in the status like sample below : The Change Request ID: 8 initiated by <change owner> has been successfully reviewed in the Review Stage. User Comments: Done as planned. Change Request Overview --------------------------------- Current Phase: Close Stage with status as In Progress Title: Category: Sub-Category: Item: Scheduled Start Time: Scheduled End Time: Description:
Announcement Window
Whats about the functionality that an announcement will open up a Windows when the technican logs in? We have several times big announcements which are important, that each technican will get informed when he logs into Service Desk. I know we could send an anouncement as E-Mail but thats not enough for us. Thank you.
MDM and Active Directory user password changes = Sync!
I recently spoke with a representative from ManageEngine and asked him if they were developing - or had plans in the roadmap to develop the ability for Desktop Central MDM to automatically push out password changes from ActiveDirectory down to the phones. Blackberry has had this ability for years using their BES server software. I was very surprised to hear that they had no such plans and also that not many customers have ever brought up the question. What gives? We are a medium-sized company that
Business Rules on Requests
I noticed when I use the main business rule engine I can leverage customized fields as triggers; however, when I use the business rules in the service catalog - custom fields aren't listed--this is true even when I have marked a additional/custom field to be in common for both incident & request. I'd like to trigger business rules based on custom fields service catalog/request tickets
Assign "Service Category" during massage parsing
Hello I am trying to pars the field "Service Category" and assign some predefined value through "E-Mail Command" No problem with CATEGORY SUBCATEGORY or ITEM But no way with Service Category. It's not possible at all?
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