Hello All,

OK, so I have been trying to customize my view in Service Desk to one that can see the following:

All my open, pending, on-hold.

All unassigned

This is not possible, as there is no option for it in the drop down. Also, the option for none is there, I have no idea about this.....any assistance with this would be great, how can a ticket be none??? 

Also, if you are going to make a size limit for the posts, might want to show when that is reached, as there is no way to know......