Hello,

when a user sends a request we often want/need to know if he/she has done/checked all the necessary things before.

In this cases we reply the user and ask him if he/she has done those things.

Is it possible to automatically send a reply with a certain template dependant on the subject or Content of th request.

I know where to add the desired reply-template. But I dont know (if possible )where to set a rule like "if subject/Content equals 'XXX' then reply to requester with template 'YYY '"

Greetings Michael