Maybe I am missing something and someone can point me in the right direction.

When a request is edited, we have an email notification sent to the Account Manager, but there is no indication of what actually was updated.

I know we can use the "Reason for Update" variable, but this isn't always filled in by the Support Rep.

The changes made are viewable in the History tab, but it shouldn't be necessary to login each time to check on what was changed.

Has anyone found a way to put the change history into an email? 

Thanks,

Ken