Prevent automatic asset association with new incident
Hello,
Is it possible to prevent new incidents automatically being linked to a user's asset? This is primarily for requests generated by e-mail.
We handle all kinds of admin-related topics through our SDP installation, not only hardware/software issues, so it is not always relevant for an asset such as a PC workstation to be linked to every request for a user. This will give a false view of 'requests per asset' if we want to monitor for frequent device faults.
Where a user has multiple assets, SDP simply picks one. It may be a PC, it may be a desktop scanner.
(Currently running version 9.1 build 9101, Pro edition)
Thank you,
Martyn
Is it possible to prevent new incidents automatically being linked to a user's asset? This is primarily for requests generated by e-mail.
We handle all kinds of admin-related topics through our SDP installation, not only hardware/software issues, so it is not always relevant for an asset such as a PC workstation to be linked to every request for a user. This will give a false view of 'requests per asset' if we want to monitor for frequent device faults.
Where a user has multiple assets, SDP simply picks one. It may be a PC, it may be a desktop scanner.
(Currently running version 9.1 build 9101, Pro edition)
Thank you,
Martyn