1. A tool for customizing the layout of the forms. 2. Also it would be great to be able to sort the picklists. 3. The ability to use existing lists/data in the picklists. (Like requesters or asset) 4. Also the ability to make any field manditory/visible/changable to the requester. 5. To be able to have conditional fields. (If the requester picks one setting in the picklist another field is populated automatically and/or becomes visible/added to the view. This would be great for keeping the request form clean and simple for simple requests but could capture any needed detail for more complex issues.