Lately we've been receiving bad scores due to our users selecting the upper rating, which means it is rated as 'bad'. They often think that that option is considered a 'good' rating. This has become a topic between our IT managers. Right now, we have "bad" at the top and "good" at the bottom. 

Our question is if we can change this to good at the top and bad at the bottom.

I've read someone's post from a few years back but I can't find anything else. Is there a solution to this problem? 

Kind regards,

Rick