Create an action Rule (Custom Triggers) in SDP
Hi @all,
we are new to SDP Pro and want to start working with it. The configuration to our needs was very simple but now we want to implement an interface from and to our old helpdesk which also have REST API.
I was very happy to find the Custom Triggers where I can start a script when i.e. change the status of a request.
Now I have that idea: If the status of a reuest is changed to something, then execute a script/program that gets all request information as xml or jason, transform the fields to the needs of the old system and start a new request to the old system (and vice versa).
But I already fail to get the information of a request into a script.
I tried something like cmd / c Index.bat $COMPLETE_JSON but I have no idea how to process the data within the script. Is anybody using batch, powershell or something else to perfome a similar scenario??
I would appreciate any feedback .
Thanks in advance
Christoph
we are new to SDP Pro and want to start working with it. The configuration to our needs was very simple but now we want to implement an interface from and to our old helpdesk which also have REST API.
I was very happy to find the Custom Triggers where I can start a script when i.e. change the status of a request.
Now I have that idea: If the status of a reuest is changed to something, then execute a script/program that gets all request information as xml or jason, transform the fields to the needs of the old system and start a new request to the old system (and vice versa).
But I already fail to get the information of a request into a script.
I tried something like cmd / c Index.bat $COMPLETE_JSON but I have no idea how to process the data within the script. Is anybody using batch, powershell or something else to perfome a similar scenario??
I would appreciate any feedback .
Thanks in advance
Christoph