Regarding the inability to generate xlsx for custom reports
Hello,we use ADM 产品版本 7.1.0 构建号 7110 May I ask how to make custom reports also generate XLSX format
Page Scripts for changes (and other modules)
Hi, Team, as we can change the request list/details view with page scripts, it should be possible to do it with the change module (and the other modules). Having the possibility to hide information no one needs (change stages that are not used on a change,
Unable to StartEndpoint central
Hi Team, I have endpoint central installed. I cannot start the endpoint central. 1. Service is not starting, it used to start previously 2. Every time i start the server keep getting server has stopped message. How to do i fix this issue? I have attached
[New Release] ADManager Plus' latest build 7252 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7252. Issues fixed: Issue where exported files in XLSX format became corrupted due to a limitation in cell style count. CPU utilization has been enhanced
Edge and Chrome problem with domain list after first login
Hello, When user want to login with Edge they no longer can select which domain they want to logon to. And see only local authentication in dropdown list. Whai can I do with it?
EVERYTHING IS SLOW!
Having major issues with slowness on Service Desk in AU this morning. Even this PitStop site is slow Any issues?
TimeOut during image post deployment
Hey everyone, just updated my image to the new 24H2 update, not sure if it is because i am doing something wrong or... but I have noticed i cannot go past the machine restart phase of the post deployment. anyone experienced a similar situation?
[Free webinar] Supercharge IT operations and achieve 10x efficiency with Analytics Plus 6.0
Hello there, We've recently launched Analytics Plus 6.0, the most significant upgrade yet to our flagship IT analytics platform. This release comes with a host of game-changing features and enhancements engineered to accelerate your IT decision-making,
Patch Tuesday Updates: October 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-10 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5044320) (ESU) (CVE-2024-43572) (CVE-2024-43583)
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90110) on this readme
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90110) on this readme
[Tips & Tricks] Integrating ServiceDesk Plus Cloud with ADSelfService Plus for automated ticket management
ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. Additionally,
New Installation of On Prem Service Desk Plus - No Login Screen
after a new installation of SD Plus v14830 on a windows 2022 server, i don't get a login screen after starting the application. instead i just get a blank browser.
Workflow in SDP Cloud Version
Dear Support, I have question regarding the “Workflow” before we used to add a “STAGE” and the stage can contain many “STATUS” now there is no such stages, because I want to create in each stages many status and regarding that do my workflow. Any advice
Remove default fields from worklog
Hi, is there any way to remove all default fields from worklog except owner and time-taken? these are not custom fields - we dont want the technicians to see their costs etc.
Unable to start ADManager Plus
Hi Unable to start ADManager Plus, we get the following error. This is on a clean install to Windows Server 2016 ../pgsql\bin\pg_ctl.exe file does not exist or is being used by some other program.
Notification sent to new User when created
We are trying to send an email notification of required online training to new employees when they are on-boarded. However, the current notification sends out the email prior to the completion of the email synchronization process, so that it sends the email, but the end user mailbox has not been fully replicated in O365 and hence never receives the email. We do not receive any errors; it is just that the email is sent but never received by the mailbox. We CC'd our shared mailbox and do receive the
Automatic Group Maintenance
Hello, I've found myself creating 'dynamic' groups in Active Directory using ADManager when the filter requests are too complicated for Exchange Online's Dynamic Distribution groups. Our setup is hybrid so any distribution groups created in AD get sync'd
How to target configuration to users on specific desktops only?
I need to copy a file into the "C:\user\appdata\roaming" folder every time they log into their virtual desktop. I tried creating a Computer "File and Folder Operation", and I set the target the Computer OU, but it doesn't get applied when users log in.
[SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Vulnerability age matrix
under the threats and vulnerabilities dashboard. The Vulnerability age matrix starts at >30 days is there anywhere in the system I can change this to to >14 days
Has anyone integrated with SAP Solution Manager 7.2 - ticket and change bi-di interface
even with SAP solutions manager going eol in 3 years - we need to put up with it now; has anyone recently completed a successful integration with Solman?
Delegation for emailed in tickets not working
I can still assign a ticket to a technician who is either automatically marked as being on vacation from the O365 calendar integration or has a delegation setup when editing an emailed ticket. But it works as it should when I am creating a ticket from
Patch Jobs Stuck in "Ready to Execute" Status
Software in Use: Managed Engine MSP version: The issue occurs with the MSP version and affects all customers (with approx. 900 systems), though the severity varies from one customer to another. Issue: For about three weeks now, many of our patch jobs
powershell command on client
want to install the japanese language pack on a client using the powershell command "Install-Language ja-JP". i wasnt able to find a way just to run a powerhsell command just a script so i created a file/script with that command and setup in self service
KMP failover on AWS
Are there any detailed instructions for setting up KMP to run with FOS enabled on two AWS EC2 instances? There's no way to assign the same private IP address to two instances, and the failover service requires that the shared/virtual IP be bound to the
ADSelfService Plus' build 6504 offers exciting features & enhancements!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6504. Feature Integration with ManageEngine ServiceDesk Plus Cloud : Admins can now effortlessly track users' self-service actions by integrating ADSelfService Plus
Trialling Vulnerability Manager +
We are trialling Vulnerability Manager Plus. To comply with Cyber Essentials we need to ensure that we update all software within 14 days of release, particularly if: Fixes vulnerabilities labelled by the vendor as ‘critical’ or ‘high risk’ Addresses
Regarding the adaptation of the EC application server's operating system to Linux
EndPoint Central currently only supports deployment on Windows operating systems. I would like to know if there is a timeline for supporting deployment on Linux operating systems. Additionally, regarding the PGSQL database, is independent deployment
Update/Add to the My Summary Page
It would be nice to be able to modify or add more items to the My Summary widget and to be able to see this widget anywhere, not just within the home module. It would be nice to customize and organize the request views by specific status instead. It would
MFA not showing on M1 Macbook Airs
We have started rolling out MFA on domain-bound Macbook Airs and have been installing the ADSSP logon agent and setting the parameters in the config.plist file but after a few days of working correctly it will stop asking for MFA requests and allow the
Issue around text wrapping on Macbook UI
Hi, When using a Macbook, additional fields under the Request details and Solution details tabs do not wrap text correctly resulting in words being split across separate lines, see below: Can proper text wrapping support be added to the interface for
Software Deployment over WAN/Internet
Dear guys We successfully installed Endpoint Central with Agent to a test client for software deployment. We are able to deploy software packages. As soon we take out the test client of the LAN, having it on WAN/Internet only (without remote office/distribution
How to Perform Validation on two Text-Fields if the Data Provided are same?
Dear All, We have two (2) Text Fields (i.e., Request Additional Fields) where we request the User to mention the IP Addresses of two different Machines, but sometimes the User(s) mention the same IP Address on those two Text-Fields. Please let us know,
Vulnerability Age Matrix changing parameters
On the threats dashboard the Vulnerability Age Matrix starts at >30 is there any way of changes these to e.g. >14 which is the cyberE requirement?
SDP Cloud Version
I have many questions I need your help with please. I am using SDP Cloud version now and I saw there is a few differences. 1. How to add the “Approvers” and “Backup Approvers” for every template I want? From my searches I read that is from the “Delegation”
How to set "log source" for a device?
Hi Team, In my Solaris servers, I want to report on "unsuccessful user logons", but I can only add devices, so my question is, where and what path/file should I set as my data-gathering source? Kind regards Mo
MDM - How to backup and restore data, when devices are being Supervised
Hello, the instructions for backing up and restoring managed iPhones don't work for me. I think the instructions should be a bit more detailed. Who can help me? Link to manageengine how to
Self-Service Portal - Run Installer EXE as Administrator?
I am attempting to add an Office installation package to self-service portal, but it is failing to install on a non-administrator account on Windows 10, with the error "The requested operation requires elevation". Is there any way to run the installer as an administrator in the self-service settings or through OCT? Thanks
AD Audit Start Server hangs at "Loading Application Layer..."
Good Afternoon, I saw a lot of people have run into this issue. When we hit "Start ADAudit Plus Server" icon, it hangs at "Loading Application Layer............"(picture attached). However, none of the posts included the solution, only to contact your support. I believe it would be very helpful to the community to know what the fix is for this. This began when we stopped and started our ADAudit server process and now the web UI won't load. We have SSL on port 8444 which gives a page cannot be displayed,
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