Request - Incidents
Résultats de traduction
Résultat de traduction
Hello everyone,
This is not a request for problem resolution, but rather a request for advice.
In Service Desk Plus, we have difficulty determining whether a request is a service request or an incident to report.
We would like to know if anyone can share their experiences in Service Desk Plus so that a request can be considered an incident directly when submitting the form or email.
In fact, we would like to implement a system so that requests with problems are considered directly as incidents and not as service requests.
Sincerely,