Paste should be allowed when changing password
Hi folks, On the AD change password page, you really should allow users to paste in a password. With this, users can use a good random password management tool to generate a strong password. Without this, user's are more likely to type in easy/weak passwords. At the very least, this should be a configurable option for administrators. The fact is, I know of no other site that disables copy and paste for password changes: not Google, not Microsoft, not Amazon, etc. Thanks, Mark
Can the SLA perform other actions?
We set up an SLA for 24 hours. From what I can tell, when the SLA is reached, we can assign an action that elevates the ticket. Is it possible to set another action? What we would like to happen is when the SLA is reached, it emails either the technician it is assigned to or emails a manager saying the SLA has been reached and the ticket should be acted upon.
Not getting instant emails
Hi I am not getting an instant email when a device goes offline but i do get a test email what is the problem i am using the latest free version I am trying to setup a monitoring system for an ISP and they can only buy after i have proven the product works well and what is the best sms module for sms notifications.Is it possible to merge 20 subnets that are on different networks and in different locations over the internet to create one Noc station
Regarding OpManager Bld 12100 and screen size
Hi First time poster here. I'm running a demo for 12100 (currently using 11x) and wondering is there a way to expand the page content? I have a beautiful Apple 17" display and when I open Opmanager it only takes up half the browser screen...is there anyway to allow the content to expand as wide as the browser screen? It would make it much easier (IMHO) and woudl allow things like the VMWare map to display a little clearer.
Questions about device templates. Opman 12.1
Good morning, So, while working on deploying our environment in OpManager, I found an interesting peculiarity. Our entire environment is virtual, save for a few devices here and there. During the discovery process, I first added the vcenter devices to detect all of our resident servers and later added SNMP to those devices. On the inventory screen, it shows these servers as part of the following groups; Category -> Servers Type -> Windows 2012R2 Now, I later came to learn that if you add a device
Set Default "Log On To" Domain in AD Manager Plus
Is there a way to set the default "Log On To" domain for Technicians logging into ADManager Plus? It appears that it defaults to the first domain in alphabetical order. I'd like to set another domain as the default but I'm unable to find the setting. Any help would be appreciated!
Password Expiry Notifications
Hi, guys.... Some users in my environnement recieve password expiry notifications even when they change it. Is it a Bug of the application? Thanks for your intervention. Best regards
Shutdown Problems on Linux 9.2 Build 9220
Hi, we are having shutdown problems with the latest version. executing the command as usual: ./shutdown.sh -S in ManageEngine/ServiceDesk/bin/ doesn't do anything, stays/hangs. Our version 9.2 Build 9220 Debian Linux latest (64bit) The only way to stop it is by killing the process. After killing the process the usual shutdown messages will occur. This error is reproducible on our system. Please help. Kind Regards, Per
Very slow to load 'Requests' page and generally very slow
I wonder if anybody else has this issue. When we access SCP it's very slow to load when we click requests page. Even is we change the lines to show 10 requests per page. We have tied the Java memory fix and the MySql memory fix but do not seem to be getting anywhere fast. Its causing a real issue. The server is it running on has lots of free resources and doesn't seem to be getting maxed out on anything. Have been working with ME support but wondered if anybody else has any ideas/suggestions to speed
MSI package command switches
When you configure a new MSI deployment package, does Desktop Central automatically add any command switches? I am trying to add /quiet and /norestart and it says invalid command line argument.
Desktop Central MDM Reports
Hi, is it possible to generate reports on cell data usage? Thanks.
Can someone tell me what table and field a users username & email is stored in?
I was able to find it in the UserAccountInfo table, but that is tied to workstations. I need it related directly to the userid in AAAUser. Thanks!
Receiving Multiple Notifications When Assigning a Task to a Support Group?
Hello, When I am creating a task in build 9217, and assigning it to a support group, it is sending that notification to everyone in that group 3 times. Sometimes it only sent 2 times, but now is consistently sending 3 times to everyone in the group. I tried restarting the ManageEngine Services, but still the same thing is happening. I've also done the following troubleshooting: Deleted all text from the notification template, then recreated it Disabled the notifications then re-enabled them Ensured
Unable to monitor Windows2000 syslog
Hi, I add Windows2000 host at eventlog-analyzer and success to verify login one time only after the second time verify login it's fail with error message "The RPC server is unavailable 0x800706ba" any idea what happen? Thanks
Vendor Details Updated
Dear Support, Is there any way to give a general technician/requesttor to update the vendor details? I am the ME admin and i can see vendor icon and update everything but they cannot. Thanks.
SysLog Threads are busy
Hi Team, i have problem when i try to load OPmanager in disk D:, i can see in the log archive: SysLogScheduler Pending tasks count exceeds 10000 I move opmanager folder from C: to D: because i didnt have more space. Thanks
DC update error
Hi there, I've updated DC from 92051 to 92063. Update process wrote "update successful", but DC service couldn't start, tray icon either. I tried: 1. Restore files updated by 92063 with no luck 2. When 92073 rolled out I trued to upgrade to it, but I'm getting error at the beginning of installation: "Unable to install the patch." I have backups of DC folder at 92051 release. What can I do now?
Business Services Reports
Hi Recently we upgraded to SD v7.6 in order to use the IT services feature, in order to start some sort of Service Catalogue. It's been pretty straightforward to add the relationships and Business Services. However the problem now is printing off a decent report which shows the the relationship between Assets - Business Services and other Assets. I see this issue was raised in Nov 2007. http://forums.manageengine.com/#topic/49000002668725 Yesterday I requested help from Servicedesk
Unable to add new Help Desk Technician in AD Delegation.
When trying to add a new technician, and I choose the 'Select AD User', the user I'm looking for doesn't show up. This user is in the same security groups as others but I can't find her. Also when you try to filter by groups, all the groups are listed but the 'Get users' button retrieves a 'No Matching Object(s) Found.' message. I've had very little experience with this AD Manager console but know how to use AD. I must be missing something. Any help would be appreciated. Thank you!
Password Policy Bulk User insert
Say I have a list of new users and I want to set specific password policies for them (similar to the Random Password setup). Can this be done using the Bulk upload tool?
Multiple Tomcat Port Issue
Hi, we have on our server two separate tomcats running. One obviously for SDP on 8080 and another one on with a different software (Jira) on 8081. Since the last update we having issues that SDP is also adapting the port of the second independent tomcat on 8081. We have been able to rule out the issue on the second tomcat and are confident that the problem only exist as of previous updates of SDP. Please find attached screenshot. i.e.: http://xxx.com.au:8081/commFrame.do Failed to load resource:
Verify Patch "Pre-Load" option
Hi, I am going to deploy patches to our Windows Servers. They get patched only every few months so there are quite a number of "missing patches". Last time I did this, the patching process took several hours which "destroyed" my time table. I want to improve the process by creating a new Deployment Policy and activating "Preload Patches during refresh". Now my question is: Where are the patches stored at the target server? I would like to make sure all patches are there when I finally start installing
Disable Windows Recommended Updates
I'd like to continue getting Windows Updates, but not the "Recommended Updates" that include device drivers. I may have missed it, but I cant seem to find a config or discussion about it. Anyone else have this setup or know where I might start to getting this configured?
Stop Alert for Particular MySQL Monitoring
Hi, How do I stop alert for MySQL "replication failed" I'm aware we don't need the replication for particular server. Root Cause : 1. Replication Failed. Thank You. Regards, Reza
Blacklist common passwords which meet the password complexity eg. Abcd1234, P@ssw0rd, Abcd123456.... and so on
Can I identify and block AD users from using common passwords which meet the password complexity eg. Abcd1234, P@ssw0rd, Abcd123456 by blacklisting these passwords?
Report Date issue
I think I asked this before but not sure if I got answer. How do I change the date format in Reports? Unless you are solely targettting this product to countries where they use MMDDYYYY format, you should not use fixed formats in your database. (there is also fixed dolar sign somewhere! think it is in contracts) All report dates displayed as: MMDDYYYY format, I would like to change it to: DDMMYYYY Efem
O365 Manager Plus 4003 released with MS SQL support
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4003. Highlights of this build include support for MS SQL database and auto update. Features: Support for MS SQL as the back-end database. O365 Manager Plus can now automatically check for updates and install them if the product has been configured with PostgreSQL database. Enhancement: Added new columns to mobile devices reports. Issues Fixed: Issue in configuring mail servers that required TLS or SSL
What's Your Preferred Remote Control Solution
What's your preferred remote control solution? I sometimes use the builtin SDP remote control, though 99% of the time, it is a 3rd party solution. I find that a lot of features are missing, and has more connection issues than the other. I know DC has a better RC solution, though I think it would be more useful in SDP, rather than DC which is more asset oriented rather than helpdesk. Sincerely,
Unable to start Servicedesk Server after installation
Hi All, I've been working on setting up the test (production server is working fine) server for Servicedesk, though after installation, and connecting to the database; I am still unable to start the application and access the web portal. I've double checked on the port number in use, DB, service is running, though nothing worked. The service is running right now, though the portal is not accessible, I've restarted the application/service, and windows server though still no change. Sincerely,
ServiceDesk Plus 9214 Released
Dear Users, SDP 9214 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9214 SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API. SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval. Issues Fixed in 9214 Request SD-60573: Additional
Reporting on Task performance.
In an effort to consolidate all resource management into SC, I'm trying to avoid using MS Project for task management. I've found a method for assigning project tasks within the confines of SC that works really well for us, however I'm unable to report on Task items. Specifically, I'd like to be able to provide management with reports showing current tasks, their associated requests, and if the task is overdue. I find no method for reporting on Task specific items within the Report module. Is there
http redirect to https
Hello, Currently, our SDP environment is accessable using HTTP://URL and HTTPS://URL. Is it possible to redirect HTTP to HTTPS? Regards, Remco V
OpMan v12.1 - Remove custom monitors from monitors list.
Hello, I have created a custom SNMP monitor for a Cisco CCM device. While tinkering with the settings, I created a couple custom monitors I now need to remove from the monitors list. There doesnt seem to be a UI element to allow me to remove a custom monitor from the monitors list. Is this possible? I can remove the monitor from the device template, but if I want to use the same OID and name for a corrected monitor, it will not let me. Thanks, Blane
Problema with email settings
Dear friends We have this message when we try to configure the email settings server: java.net.SocketException cannot be cast to javax.mail.MessagingException Please your help
problem with latest release (8500)
When using a complex password that contains an ampersand, the password displayed when clicking on the **** looks like this: 16Uw9&ye0-$=3&o1O and the string loaded into the clipboard looks like this: 16Uw9&ye0-$=3&o1O The happens in both Firefox 47.0 and IE 11.0.32. I thought my pasted passwords look longer (even as strings of asterisks), and I was right. [edit] I've left voice-mail for support (in the first queue that would accept a message.....) and also sent email to support.
Computer do not connect to server
Dears, good day.. I'm facing a problem in several computers.. Can someone assist ? I found some error messages in log. Error in HttpSendRequestEx -> 12029 Failed to bind to port 9000 with the error code 10048.
API - UnAssign
Hi, How can I unassign for example a subCategory,group,Technician from a request using the API Sending in an Empty string seem not to unassign so possibly you might same me some time :) Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center http://www.vlink.is/scp V-Technician for Service Desk http://www.vlink.is/sdp
Report with hyperlinks to approvals
Is there a way to generate a report to show the pending approvals with hyperlinks to the approval request? We are using MSSQL as a back end, and I am trying to create a database application to send each pending approver a list of approvals they have pending. I want to accompany each item with a hyperlink they can click on to approve. Thanks, Dave
ServiceDesk Plus 9115 Released
Dear Users, SDP 9115 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9115 SDF-56931 : Option to configure change roles in change template. SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column. SDF-39294 : keyboard shortcuts for various operations
Hierarchy for templates
We have a bunch of store locations that I need to apply specific store contact data to user accounts. So for instance I have been creating user creation templates for each location, that has specific address info for that store. However, in this template I might need to hide a tab and make that tab hidden for all store user creation templates. If I have 300 plus stores, with 300 plus templates (which no I haven't created yet) I don't want to have to make the same change to all of the individual
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