Firewall blocking scan
My latest desktop agent for our AV/Endpoint Protection is blocking the Probe from scanning our assets. What ports are required to be open in order for the scan to work? Thanks, Liam
Manage Sharing
Hi, How to share the database to another user? In the settings there is no possibility. We are using the trial version. Thanks.
dcappcontrol flagged as adware
Hi FYI, since the DC agent was updated to 9.2.071.W, several antivirus tools such as BitDefender, F-Secure, GData, eScan etc. flag dcappcontrol.exe as Adware.Crossrider. There were no problems with agent 9.2.058.W. Regards Stefan
Random/temporary SW install errors
Hi, I am using DTC for one year by now. I see some errors during software deployment which "do not make sence" - or I cannot understand why they happen: Errors like: Error occurred while fetching the package path url Unknown Error. Code : .... A fatal error occurred during installation The strange thing is: 1.) These errors do not happen to all clients! I deploy new SW to about 70 PCs (I have tested the deployment before!) and maybe 2-3 random clients get errors! 2.) After one or two retries the
Email notification for certain request type
Hi, I want to notify User A when User B raises a request for a new AD account using a service catalog template. User A needs to be notified when we have new staff joining the business but are not a technical resource. How can I go about this? User B raises new AD account requests for a specific department, it's only these requests where User A is notified. A service catalog template is used. No approval is needed so I do not want to use the approval stages to notify User A. Thanks, Amy Our Version
Method to know when all tasks closed
We recently implemented a process for service requests that assign tasks to each technician involved in the process of user administration in order to maintain just one ticket. I have it set that each technician is notified via email when they are assigned their tasks - they complete it and then close the task. I have also set it so that all tasks must be closed before the request can be closed. I need a means of knowing when all tasks are completed and closed that preferably does not involve
MS SQL Db restore from a database backup
So what would happen if I were to take a backup of the production database and restore it over the test database using SQL tools and not the restoreDB.bat on the server? Would that be bad? I know I CAN just take a backup of production using the backupdb.bat, copy it over to test, then run the restoredb.bat. But would a DB to DB nuke everything? Just curious. Thanks David
Desktop Central Free Training!
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Desktop Central features every week. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks and expertise your desktop management skills. This training is scheduled to be conducted every Tuesday at 11.30 EDT. We have the training split into 5 weeks as follows : 17th May
Purchase Order Approvers
I may be over looking a very simple way to do this, but is there a way to edit who can approve Purchase Orders and how much they can approve?
Netflow plugin update problem
Hi, I've updated opmanager from 9850 to 9900 but I'm not able to update the netflow plugin from 9900 to final version. The update process seems to not install any files and continue to run indefinitely Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Ljava/lang/String;)J at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native Method) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:152)
Monitors interval issues
Good day, The intervals defined in Device Template doesn't seem to sync with device's monitors. How to troubleshoot this? Figure1 - Modify Device Template Figure2 - Performance monitors shows polling intervals are different from Device template Figure3 - Device Summary - Monitoring (mins) should be 5 mins instead of 10 mins
"Forward Syslog" button
Hi, Nothing happens when I click on " Forward syslog " button under "Configurations --> Monitors --> Syslogs". The other buttons ( Add New, Syslog Port, Flow rate ) work normally. I'm using OpManager version 12.
Permissions for Technicians to See Tickets
Hi, Our current implementation has most of our users as Technicians (e.g. HR, IT, misc business departments). I would like to be able to limit who can see tickets. For example, when HR submits tickets for termination, only HR and IT should be able to see it. I know we can limit by site and group. However: 1) This would be cross group (both HR and IT would need to see the request) 2) This would be cross site (HR from another locations need to see it, and IT may be in a separate site). Any other
Re-scheduling tasks and dependencies
Hello guys, ‘I'm using the projects module in Servicedesk Plus. I’ve created a project and some milestone with associated tasks. I entered several dependencies between tasks. I’ve inserted the date planned and actual start and end dates in the main task. Rescheduling the primary task I expected that SD automatically rescheduled the dependent tasks. Instead they remain with the same scheduling. There's a way to get an automatic re-scheduling by SD or I have to change all the dependent task planned
Delay in Patch DB sync
Hi, on thuesday I deployed all available, new/missing MS Updates to our Win7 client testgroup. Before deploying the patches, I manuall ran the "Sync Patch DB" task. Then I re-scanned my clients and re-generated the patch summary, to give me an up-to-date status. After this I chose all new, missing patches, which were only few and mostly for Office. Today I saw that there are many new Updates available with "Release date: Jul 12, 2016" mostly for Win7 OS.. When exactly do the official MS Patches get
Error while Assigning task
I get an error "unexpected error occurred" while assigning a task to the technician. Please assist,
Phantom technician
Hi, We have the same problem as the request (https://forums.manageengine.com/topic/created-an-extra-technician-record-can-i-delete-it) in that we have a phantom technician that was created in the wrong way. Apparently, the technician was manually created in the first instance, but when that didn't work, an old technician account for someone who left the company was modified (even though we use Active Directory accounts...) In an effort to resolve the problem, we probably compounded it by changing
Asset site not following requester site?
I noticed that assets that have been assigned to a requester do not update automatically when that user changes department. So let's say that user get his laptop assigned under site A well when that user moves to site b, the requester site is updated to site B when servicedesk runs the AD import job but the asset site stays to site A. Is there a way to automate the change of asset site to match the assigned requester site?
Technician access question
In ADmanager Plus I have set up Technicians and limited there access by OU. I also created templates for new accounts and those templates included user groups that did not exist in the OUs for the technicians. So, when the technician uses the template it will only allow them to add the groups for their own OUs. This kind of makes sense. Well, is there a way to add additional groups from other OUs without giving them access to the full OU? I tried include but I think that limits them to only
EventLog Analyzer 11 high CPU
Hi, I have just test with install EventLog 11. It make CPU so high - Alaways 100%. I checked and see jave.exe (wrapper.exe) is problem. How can I resolve it? My Environment: Install on VMware Windows Server 2008 R2 MS-SQL 2008 R2 SP3 16GB Ram 8 CPUs Thank you.
Desktop Central Ports to be opened between Desktop Central, Desktop Central Distribution Server & Client Computers
I need to open ports in my firewalls, what ports need to be opened? Desktop Central Server ----> Desktop Central Distribution Server Desktop Central Distribution Server ----> Desktop Central Server Desktop Central Distribution Server ----> Clients Clients ----> Desktop Central Distribution Server Clients ----> Desktop Central Server (are any ports required?) Desktop Central Server ----> Clients (are any ports required?)
Blocking software installations to an End User Profile
Is it possible to block an end user from installing software under his/her profile? I did a search of the forums but did not find anything. Thank You in advance. Ed
Ability to deploy to editions of windows and not just version
It would be great if we could deploy to the edition of a version of windows such as Enterprise and not Pro Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Cost increase of DC
Hi, Has anyone else in the UK, or elsewhere, who is up for renewal just been told that DC is now more than double the cost of what it was last year? Thanks
Filter groups in aging request report
I need a way to filter multiple departments in an aging request report. For example, I would like to see all the the aging requests in Support and Billing. Here is my query so far: SELECT "Department", "<30 Days", ">30 Days", ">60 Days", ">90 Days", ">120 Days" FROM (SELECT wof.UDF_CHAR6 AS "Department", COUNT(CASE WHEN DATE_PART('day',now()::timestamp - FROM_UNIXTIME(WORKORDER.CREATEDTIME/1000)::timestamp) < 30 THEN 1 ELSE NULL END) "<30 Days", COUNT(CASE WHEN DATE_PART('day',now()::timestamp -
Remote Office DS Disabled?
I had installed the Free version of Desktop Central (Build No:92001) few months ago. I had setup a remote office Distribution Server. Everything worked fine. Now when I go into the SoM - Remote Offices I see a red dot against it. When I edit this entry I see the following: "Distribution Server Available in Enterprise Edition" "You require an Enterprise Edition License to use this feature. Visit our Comparison Matrix for details." Please Help. Thank You
Update failure
When you try to upgrade from 9207 to 9211 or 9112 gives the following error at 98% of the process. What could be the problem? I updated, as usual, there were no such problems before. I tried to update a few times on the test server (9207 ->>> 9211 or 9207 ->>> 9212). The result is the same. Thanks.
Script stop working
Hi, I created a rule on services templates that hides groups when the level is changed, it worked. But if a technician opens the request template and set a requester the rule stops working (even if the requester is a technician). Is it a bug?
CSV Generator Tools Issues
I can not seem to make CSV Generator to work. From the directions in the help index, I select the AD object type from the list, then browse and select the CSV file from the File Name field. After I click on Generate I receive the error: "Invalid Format: Provide sAMAccountName as header" I exit out of CSV Generator, add "sAMAccountName" in the first row of the CSV, and retry. I receive the same error. When I try the other options, such as "Advanced", and pick from the other attributes it does not
Business Rule / SLA Escalation based on Case Status vs. Last Response?
Afternoon! I'm hoping to find an automated solution to an issue we have... My team will often forward solutions to our customers, and set the case to a 'Pending Customer Acceptance' status. Is there a way for an automated set of actions (perhaps based on Last Response and the above Status) to be performed? Possibly change the status or something? Thoughts?
SDP possess high I/O
dear all, I have critical problem that SDP verion 9218 suddenly take high CPU usage and hang up, now I cannot start again, the only setting that I have did before is turn off and turn on pass through, but still the application work fine for few hours before it suddenly failed. Please help thank you ! Brgds, Tai
Cannot able to Add Vcenter to VM Manager Plus
Hi I Can't able to add vCenter in VM Manager Plus .Tried with different credentials but no luck Able to access https://<vcenter server IP>/mob please help Thanks
3 questions
Hello, I have three questions regarding Analytics plus: 1. How can i add a SSL certificate to Analytics plus? I can't seem to find a tutorial. 2. Would you advise to install Analytics Plus on the same server as ServiceDesk plus, since it uses port 8443? Or would it be better to use a seperate machine and use port 443 (is there a guide on how to change default port?) 3. We are currently not using a domain for the Analytics server. This is causing issues for external website use, because the page
"Due By" Default time
Is there a way to put a default time on all request? Every time a ticket is open no due time is present. Thank you,
AD Manager multiple Exchange Servers to choose for templates
We are setting up templates for our customer to create the users for each branch worldwide. Due to this we have more than one exchange server on which the databases are located. Inside the templates I just can choose one exchange server and the corresponding db. In case of an failover (maintenance or down) the template will crash or create the mailbox in an other database... So has anybody else the same issues and got a solution to avoid that? Should be possible to access the exchange servers by
Single Sign On with NTLM
Good day, I have configured SSO on my helpdesk server and it works perfectly. However, because hosts names are technical in our organisation, host names are not necessarily easy for people who are not in the IT department to understand. For this reason, I have configured an alias for the server so that users can easily remember and access the help desk. The problem is that when you visit the alias, SSO does not work. How do I resolve this in SDP?
Unable to Import Tickets with Custom Status
I am attempting to import tickets from a legacy ticketing software, however, am unable to import tickets that have a custom status. The customized statuses have been created within the SDP installation and I am able to assign existing tickets to these statuses. However, when conducting the import, the import fails.
Reconfigure OpManager build 12100 to use MySQL database backend instead of PostgreSQL
Hi, as the title stated we're evaluating a step towards MySQL instead the default PostgreSQL bundled in the latest 12100 build. I tried the procedure stated here https://forums.manageengine.com/topic/reconfigure-opmanager-to-use-mysql-database-backend but the service won't start - I can't even find the startup script or binaries for the MySQL server in the root path. Thanks, Marco
Use-case 35: How To Identify Users That Do Not Comply Password Policies In Your Active Directory
One of the main conceptions of a highly secure environment, with a lots of GPOs interlinked and enforced, is the mental-make up of having a strong password policy. On the contrary, there is a wide-open possibility of a "password policy slip". These users can go unnoticed, unmanned for password change and undeniably open doors for threat. Some of the advantages of changing passwords, at regular intervals are, 1. Compromised employees who have been using your password cannot snoop in and remain,
Send a welcome letter from a template as part of the workflow
As a part of our workflow for creating new users, we always send a welcome letter that we have templatized. Is it possible to have ADManager do this also as a last step for creating a new user in our workflow?
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