I want to notify User A when User B raises a request for a new AD account using a service catalog template.

User A needs to be notified when we have new staff joining the business but are not a technical resource.

How can I go about this?

User B raises new AD account requests for a specific department, it's only these requests where User A is notified. A service catalog template is used. No approval is needed so I do not want to use the approval stages to notify User A.

Thanks,

Amy

Our Version

: 8.2.0 Build 8202