Hi,

We have the same problem as the request (https://forums.manageengine.com/topic/created-an-extra-technician-record-can-i-delete-it) in that we have a phantom technician that was created in the wrong way. Apparently, the technician was manually created in the first instance, but when that didn't work, an old technician account for someone who left the company was modified (even though we use Active Directory accounts...)

In an effort to resolve the problem, we probably compounded it by changing the modified AD account back to its original settings, then converted it back to a Requester.

We then discovered the above post and ran the scripts to identify and delete the technicianid from the heldeskcrew, and the other script to confirm that they don't exist in any of the support groups however the phantom technician is still listed in the list of technicians when creating a new request.

The user name is still showing as having an aaauser ID even though they are not visible in the list of Requesters.

Pease can you help?

Thanks,

Andy