Receiving Multiple Notifications When Assigning a Task to a Support Group?

Receiving Multiple Notifications When Assigning a Task to a Support Group?

Hello,

When I am creating a task in build 9217, and assigning it to a support group, it is sending that notification to everyone in that group 3 times.
Sometimes it only sent 2 times, but now is consistently sending 3 times to everyone in the group.

I tried restarting the ManageEngine Services, but still the same thing is happening. 

I've also done the following troubleshooting:
  • Deleted all text from the notification template, then recreated it
  • Disabled the notifications then re-enabled them
  • Ensured the email addresses were correct in the technician settings
  • Checked other notifications and found that only one is being sent for each other notification type
Any ideas what could be the cause?

We just upgraded to 9217 on our QA environment from 9207 and this is new behavior would definitely prevent us from upgrading our PROD environment.

Thank you,

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