Agent Install Windows Issue
Hi, I try to install an Agent PMP for a Windows Server. Send event follow. Any idea? [20/03/2025 14:49:12][INF0]-AgentInstaller.exe is valid, verification success. [20/03/2025 14:49:12][INF0]-AgentLibrary.dll is valid, verification success. [20/03/2025
PMP Support and documentation issues
So far my experience with PMP support has been very poor. You can NEVER get someone on the phone, instead the toll free number for the US simply lets you sit listening to music for 6 minutes and sends you to voice mail every time. Even more embarrassing,
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Agent installation from DS server
i encounter this issue alot, whenever u try to install an agent on computers in a remote office that has the DS UP and running, it shows the following Error msg "Unable to get the agent status. Operation timed out." the local firewall is down, and the
Problem with restoring a backup
Hi, I have problem with restoring Password Manager on different server (I want to test If backup is working). I can see this message in logs: [com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[WARNING]|[1]: Identifier [pgsql_identifiers.txt] file
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
PMP wont Start
Hi Password manager Pro failes to start. I have attached the logs. Kind rgards
Unable to remove user from group
Hi, I have a user group in Password Manager Pro from there I would like to remove single account, but when I try to do so options is greyed out and tooltip appears 'User is required to approve the access control of the resources.'. 1) How do I find where/which
PasswordManager Pro installed as Free Edition, is notswitching to Enterprise one
Hello, Last December we bought an Enterprise AMS maintenance License for a Free Edition instance that is becoming now used and it is no more test only. When I isntalled the license, the PMP website said it has been uploaded successfully, but the Edition
Update for 12124 Failing
I have tried launching this update 4 times today and it keeps bombing out. It runs to 10% stops, then errors. I have had to restore from a backup to get it working again so I am working I'm just not sure what is wrong. I did notice it said that it was
SSH slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Resources page only shows page loading animation
In my PMP server I have 2 local accounts who cannot view resources in the resources page and it keeps showing the page loading animation. If I go to "Groups" and select one of the group which has resources in it I'm able to see and view resources. I'm
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
Unable to Start PMP Service
Hello! I've gotten the following error when trying to start the PMP service: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or
cant login to pmp from firefox chorom plugin
hi I can login to my account from webpanel of pmp But I cant login from browsers plugin. my user name and password is correct but show me "Invalid username/password" error message. please help me.
how to invoke existing Auth token Generated by SDP in PMP
hi, I have a problem with the integration between SDP and PMP. the Auth token is generated for SDP users that have no admin privileges and is not the same as the user in PMP. how can I revoke the old token in PMP and regenerate a new Auth token for another
Azure Ad with MFA setup in Azure AD
I have followed the procedure in https://www.manageengine.com/products/passwordmanagerpro/help/azure-ad-integration.html, however, after attempting to Login with the correct username/password I am presented with an error incorrect username/password. I looked at the logs: Caused by: javax.security.auth.login.LoginException: com.microsoft.aad.adal4j.AuthenticationException: {"error_description":"AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location,
DUO 2FA Prompt Causes redirect to wrong address after updating to v11104
We've been using DUO 2FA for about a year now, no problems. The DUO Prompt appears on the left pane of the log in page - where the username & password textboxes are, and the website stays at the same URL (i.e. pmp.<FQDN>). The whole site has a certificate
PMP Build 11000 - AD Authentication in null domain
Hi Guys Has anyone hit this problem with PMP when a user is trying to log in with AD Authentication? We're currently hitting it with 1 user. All others are able to login fine so far anyway. When they try log in they just get the Username/Password incorrect
Build 11103 Password change issue
Just upgraded to build 11103. While attempting to do a manual password change on a remote server with an agent, I was told the password change was successful but, in fact, the password was only changed on the PMP database, not on the remote server.
PostGreSQL don't start after upgrage PMP 10.4 to 10.5
hello, Patch well applied with UpdateManager (after cleaning of postgres process) but PMP service is starting and immediately shutting down. here the content of the serverout0.txt , in attachements Seems Postgresql won't start thank YOU MC
High Availability - PostgreSQL fails to configure properly
We have been running a primary and secondary server for a long time now in HA, but the HA seems to have broken recently. After rebooting the servers the HA show as running, then after 5 minutes it suddenly goes red and "not running" The PMP0 log showed
Permission problem when Sharing an account, bug or my miss understanding ?
Sharing account bug or my miss understanding ??! User access to the accounts that is share with him is affected by the user Role not the share permission (View/Modify) Let make an example! I have a user that i want to give him access to use some passwords
It's not possible to save (user/pass) without attaching to a resource
I Only can store credentials as a part of Resource Property ! this would be very better if i can store credentials as seperate entity and the attach them to the resources or to the resource groups. Most of the time a unique credentials is used to
Password Manager - Unicode symbols
Hello. I have an issue. After updating PMP, I get names of organizations like \u4230\u2201\u1101 and so on. This must be a Cyrillic text. How can I fix this?
Error While starting PMP. Ref ticket#6303063
Am getting below error message when starting the PMP application. Need assistance on that. [11:36:18:379]|[12-03-2020]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[17]: Error Msg : [AaaAuthorizedRole] Batch entry 0 INSERT INTO AaaAuthorizedRole
API Methods for DynamicResourceGroups and Resources
Hi, The method to create a Dynamic ResourceGroup (DRG) works well but it's useless if we can´t share it with a user's group and create it behind a Resource Tree (For example "/Client/prod/<NewResourceGrpName>"). This Group will only be available for
Is anyone getting empty responses from the PMP ReST API when fetching data
PMP Enterprise Build We're trying to use the ReST API to generate passwords, add resources & accounts, and to fetch those resources, accounts, and passwords. I got the password generator working fine. I cannot get any of the other API calls to produce
Unable to change seconds between stopping and starting the services after service account password reset.
I am unable to change the seconds field back to 60. Every time I save it reverts back to 0. Please assist.
Can't edit possword policy
I can't edit the password policy "Offline Password File" This policy was used in the past to save offline passwords for which we don't have direct control of. Since we ran updates on our PMP system the policy seems to have changed. The policy rules now often conflict with the policy rules from which the passwords we are trying to save are derived and I don't appear to have the ability to edit the policy to relax the length and complexity rules.
Groups showing when not shared.
I have two accounts. One I use with full access the other I use as a simulated user. From the full access account, I can go to USERS > (Locate user) > Add User to Multiple Groups > Add the groups and I can pretty much move the user b/w groups and see the results immediately in a separate browser. I noticed, that suddenly I see two groups regardless what group the user account is placed in.I tried logging out and back in but now the user account always see these two groups that are not shared with
Unable to Access Admin Section After Upgrade from 10.5 to 11
I can no longer access the ADMIN section in PMP after updating from 10.5 to v11. We can click on the section and it tries to load, but the page never loads.
Autostart Password Manager Pro on CentOS 7 with systemd
I followed instructions on https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#start-lin for Linux and it generated Sys-V start/stop script (/etc/init.d/pmp-service) but service is not automatically starting after CentOS 7 server is rebooted. Tried to enable the service via systemctl enable pmp-service but this fails with pmp-service.service is not a native service, redirecting to /sbin/chkconfig. Executing /sbin/chkconfig pmp-service on service pmp-service does not support
Cannot Export Passwords
We cannot export passwords when logged in as any account, including global admins. The options are disabled even though we followed the steps in the article Exporting Passwords for Secure Offline Access, updated PMP to the latest version, and tried with Chrome, FF, and IE. Any suggestions are appreciated.
Password Manager Pro New Setup issues
Setup Primary Server – ChangesDB. - Configure Replication – Installation of Secondary Server. This is First time login to both Primary and Secondary server so once its open the default screen on Primary Server We put admin /admin The URL loads for changing password but it does not show any options to change the password . As per logs we get the following error: Caused by: java.sql.BatchUpdateException: Cannot insert the value NULL into column 'ROLENAME', table 'PassTrix.dbo.Ptrx_UserSessions'; column
SQL HA Cluster Configuration Failing
Hi Team, We are facing issues while configuring the SQL HA. After running configurereplication.bat. The test went successful , but while configuring we are getting the following error : ERROR OCCURRED: Password validation failed. The password does not meet the operating system policy requirements because it is too short. InDetails : [12:10:03:026]|[07-09-2020]|[INFO]|[15]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[connectDBServer]: Slave database : PassTrix| [12:10:27:483]|[07-09-2020]|[INFO]|[24]|[com.adventnet.passtrix.sqlserver.replication.SQLServerReplication]|[createPublication]:
Chrome extension for Password Manager Plus brings up "Do you want to add..." dialog even if the site is already in the vault
So If I add a login to my personal vault in Password Manager Plus, then I use the chrome extension to navigate to that login page and sign me in, it signs me in OK, but then it brings up the dialog to ask me if I want to add the login to the vault again. Is there a way to stop that from happening?
Chrome extension won't allow me to add a new personal account to Password Manager Pro
Hi, Our organization recently implemented PMP across the corporation. I installed the Chrome extension, and when I login to a site in Chrome, PMP offers me the option to "add this account to Password Manager Pro", but it won't let me create a Personal account. When hovering over the "Personal" radio button, it says "Please upgrade to the version 9900 or above to save personal passwords". I'm not sure what version our corporation is on, but this seems like pretty basic functionality. Is this a
PMP (Premium Edition) 10.4.0 - Windows server 2016 - Machine is shutting down
Hi, i faced a problem with an unknown shutting down on my PM server wrapper.log : STATUS | wrapper | 2020/05/17 06:19:19 | Machine is shutting down. INFO | jvm 1 | 2020/05/17 06:19:21 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2020/05/17 06:19:21 | Shutting down the JVM now! INFO | jvm 1 | 2020/05/17 06:19:21 | Stopping Services [02:00:34:029]|[05-17-2020]|[com.adventnet.taskengine.backup.DbBackupTask]|[INFO]|[133]: Exiting doCleanup(props) :: {backup.failure.policy=5,
When using the API to create a new resource, the Account password is incorrectly applied when it contains the '+' symbol.
When using the API to create a new resource, the new Account password is incorrectly applied when it contains the '+' (plus) symbol. Background: I am attempting to populate a large number of artefacts into our PMP solution. As you'd expect, some of the account's passwords have special characters. As I am running though the resources and adding them to the PMP Application I have found that whilst the API correctly creates the resource and it's associated account(s), the password has been applied
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