Reporting on Windows Services
Can you report on the uptime of Windows services? I wish to create a service availability report - and just because the server is UP doesn't mean the services are runnning? Thanks
problem with op manager
the problem i am introduced with is about the data that is supposed to be displayed after adding a device. The thing is i am retrieving results for the traffic but not for the error or discards section. Are you able to give me any input as to why there wouldn't be any data for error or discards. Besides the fact that there could be no errors, that's why there is no graph. thanks cheers, francois
Missing Interface Data
Hi Support, What do you think should I check in our Opmanager with build no. 7205 since all our interface's data were gone? From Router, Switches, Firewall and down to the interfaces of all our monitored devices. The last thing I remember is that I've verified the Hostresource.xml since I'm having a problem with our Linux Servers on it's CPU and Hard disk Utilization(having negative% value for CPU and 900+% Hard Disk Utilization). Below are the commands that I've verified: For CPU: top b n 1 | grep
Dial Graph No data
Hi, Both SNMP and WMI passed, we are using 7202. but still have this problem. Anyone from you can share on how to go on this? Thanks.
Custom report : separate graph for disk usage ?
Hi, When you generate a custom report for server and choose "Partition Details of Device <...>", "FreeDisk Space in MB <...>", "Used Disk Space in MB <...>", ... -> all disks are dispayed on the same graph. Is it possible to display them on separate graph ? It would be also nice to be able to display graph from other server on the same custom report (multiple server selection). Best Regards, DPE
Migrate OpManager from Linux to Windows
While I would rather run OpManager on Linux it looks like I may have to move it to Microsoft Windows 2003. I need to get the netflow plugin running and while SNMP is good for monitoring Window OS's I feel like I would get more from WMI monitoring. I may also need the Exchange and AD plugin. So how hard would it be to migrate from Linux to Windows?
Problem with ESX monitoring
Hello, We have a few esx servers in our company and when i open a esx machine in OpManager, all virtual servers are listed in the summary. But a problem appears when i open some virtual servers in there, normally there comes the cpu and memory utilization but now there happens nothing. When i click on 'go to snapshot' of that server everythings apears correctly. Can anyone tell me an issue for this? Much thanks
CPU Utilization snapshot - getting the MIB queried for linux
I installed succesfully linux agent on Centos 5.2 CPU load monitor Disk space monitor Memory monitor All of them work properly when viewed from performance monitor window. From snapshot view instead I can't see anitying about CPU load. Memory and disk space snapshot views are ok. Opmanager 7.2 buoilt 7205. I suspect that in the linux template the CPU snapshot view does not queries the hostresource MIB, but something else which is not available on my system. How can I get the information of which
Opmanager & ServiceDeskPlus
I'm looking for ticket translation from opmanager to ServiceDeskPlus. All is right, tickets are received by Servicedesk from Opmanager, but i can't appropriate opmanager's tickets, to a ServiceDesk technician. Values "category, priority and technicians" in opmanager "notification profiles / log a ticket" are empty. I'm interested in appropriation of ticket to a specific technician, i'm using opmanager with license, and Servicedeskplus trial version at the moment.
OpManager Introduces VoIP Monitoring !
Hi All, OpManager now supports VoIP Monitoring out-of-the-box. The tool includes highly effective and Pro-active monitors for analyzing LAN & WAN VoIP Traffic using the Cisco IP SLA. These monitors include Packet loss, Latency, Jitter, MOS and much more. This also integrates with NetFlow to give you a better view of VoIP problems and to troubleshoot them easily. This add-on is available in the latest Hotfix 7204 by default. If you're an existing OpManager customer, you may download the Hotfix from
OM Wont Start - Fresh Install?
I have had to re-install my clients OM 7.2 on a fresh CentOS 5.2 development server but it is unable to start and reports the message.. ...Failed to establish connection with web server...... and then all the schedulers/processes shut down. Below are the contents of stderr.txt 06:18:39:462 AM ~~~~~~~~~~~~~~~ Logging started ~~~~~~~~~~~~~~~~ -------General Information------ Product = OpManager Version x.x Service Pack Version =NONE os name=Linux os version=2.6.18-92.1.22.el5 os architecture=i386 java
i can�t start opmanager in linux
Verifying connection with web server.... Falla al establecer coneccion con el servidor web. apagando opmanager help me please, i need your help
SNMPv3 BUG: character '%' in authentication password
Hello, I'm testing OpManager with latest service pack (build 7204) on MS SQL. I've just found some strange bahviour, probably a bug with SNMPv3 implementation. I have one Cisco 2800 Series router with SNMPv3 enabled. SNMP authentication password contains '%' character as the first and the last one (example: %something% ). When I try to enter these credentials in Credential Manager, I receive an error: Credential Name Already present. Choose different name. Then I tried to change the credential manually
Exchange addon for Opmanager
Hello, Wonder if anyone can tell me what does this parameter means?: Information store active connection count reached the threshold level. I have installed the Exchange addon for test and I am getting this threshold violated. The thresholds default is 40. Does higher values represents a real problem?
Problem with 7205 hotfix
Good afternoon, I have just upgraded Opmanager from 7100 by running the 7200 service pack without any problems and tested OK. I then stopped the services and ran the 7205 hot fix and rebooted the server. After it came up I logged in to Opmanager and got a blank screen with "ERROR!" in the top left corner and the rest of the screen blank. After some searching on your forums I then stopped services and checked that the java, apache, and mysql processes were not running. I then ran a repairdb.bat file.
E2002: Specified OID is not implemented
Hi, Can anyone help with how to resolve the above error please? SNMP is working on the device as other info is appearing, but it can't return any info on CPU usage under network monitoring which is the info I need. Thanks, Julian.
Opmanager stops polling devices.
Running 7205 The Opmanager web page didn't indicate a problem. When I tried to check graphs for Interface utilization I found them blank for the last couple days. This log entry occured about the same time the graphs stopped graphing. Exception in thread "datapoll" 12:47:59:487 PM java.lang.OutOfMemoryError: Java heap space 12:49:14:607 PM Exception running task: java.lang.OutOfMemoryError: Java heap space 12:49:14:607 PM java.lang.OutOfMemoryError: Java heap space A reboot of the server solved the
Escalation Alerts
Hi, I have two servers SRV1 and SRV2 with TSM service running on each: SRV 1 is in �Production� view SRV 2 in not the part of any View. I have an escalation: Enable this rule: YES Rule Name : Service_Down Rule Alarm with Severity: Service down category is: None Business View: production Not cleared within 20 minute(s) Exclude Acknowledged Alarms: NOT SET Escalation Email Details To Email Address bob@gmail.com From Email Address bob1@gmail.com Subject ESC $stringseverity - $displayName @ $strModTime
User Management
Hello, I have recently buyed this software and I'm unable to set up some read-only user accounts. Would you please help me out? Ignacio Torres
Cisco interface descriptions and modifing alarms?
Hello, I am currently evaluating OpManager as a network monitoring solution. I am unfortunately unable to spend a lot of time with this product for testing at this time. I had a few questions about the product and was wondering if some people would be kind enough to answer my questions. Question 1: The network that this would be used to monitor is a cisco network. When I discover a switch and OpManager pulls the switch in, it lists the ports starting with the number 1 and goes on from there instead
Howto monitor remote SMTP when ICMP and SNMP not possible.
Hi, I use a remote mail server which I would like to monitor, i have no control over the server and it's protected with a firewall so the only incomming port awailable is 25. I read somewhere that OPManager needs SNMP og ICMP for it to be able to monitor a device but I hope I can get around this. Can I monitor only port 25 on the remote mail server? Best Regards
Does the OpManager support unix os ?
hi, Does it support unix(hp & aix) os ?If it supports, which protocol should I use, snmp or telnet ? Thank you very much!
OPManager 7205
can i install directly the new build 7205 from a 7200 build. will there be any problem? thanks..
Can't Add Device After Removing It
Sorry if this has been posted before, search function not working for the forum when I tried. When I remove a device, it offers to allow me to add it again for monitoring, however it does not allow me to add it back in using the steps provided. Sometimes the ability to add them back returns after a day or so, but for some devices I can never add them back in by hostname or IP. Is there a workaround or fix for this?
Escalation alerts
Hi, I have two servers SRV1 and SRV2 with TSM service running on each: SRV 1 is in �Production� view SRV 2 in not the part of any View. I set an �alert� to monitor TSM bough servers. I set an �escalation� for �Production� view. Now escalation works for SRV 1 and SRV2, but I do not need escalation for SRV2. My escalation settings: Alarm with Severity: Service down category is: Server Business view: production Vlad
no data available for cpu, memory and backplane utlization
hi, I am having some problems associated with the monitoring of cpu, memory and backplane utilization. I have followed all the steps displayed by the troubleshoot icon and still cant retrieve any results for these three monitors. The thing is i want to monitor a particular switch, but i need a specific MIB related to dell power connect 3248, that i can upload and then produce some data for CPU, memory and backplane utilization. please reply asap thanks, cheers, francois
Switch Port Mapper Does not function properly
I believe I have added the correct MIBS however all I get when trying to map ports in Switch Port Mapper are either �Data not Available Please Try Again After some time� Or a list of ports but nothing under Vlan , MAC Address or IP Address and DNS. When querying the same devices using the MibBrowser in the bin directory I correctly receive a list of MAC addresses. I have already e-mailed 'support@opmanager.com' (Jan 5th), but have not received a reply, I am therefore turning to the wonderful folks
NonPaged Pool Custom Monitor
I am attempting to create my first Custom WMI monitor... My VB script works fine when run by itself but OpManager isn't showing any values when it runs the query. I assume my problem is the with HostResource file but I am stuck and need some help at this point. HostResource entries below, attached the vbs file. <CATEGORY ID="NonPaged Pool Memory" command="npp-memory.vbs" parseAll="true" description="NonPaged Pool Memory usage"> <ENTITY ID="Nonpaged Pool Size" storeHistory="true" units="MBytes" storeHistory="true"
Upgrade fails from 5016 to 5036
I am trying to upgrade to 5036. I get an error on the install and it uninstalls. I found this in the log files. java.io.FileNotFoundException: C:\Program Files\AdventNet\ME\OpUtils\patchtemp\jarupdate\org\apache\jsp\components\jsp\error (Access is denied) I backed up the database and stopped the service prior to updating. Any ideas? Thanks Marty
One device - two IPs
We have devices which can be visible under two IP addresses let say 10.10.12.5 and 10.10.13.5. Is that possible to pool the device on both IP addresses and report unavailability only if both IPs are down?
Help Defining template for PowerWare UPS.
Hey All, Can anyone help me define a template for a Powerware 9355 UPS either by telling me what to do or by showing me a guide where this is explained. (To 7010) Info: Opmanager 7010 Premium. http://www.powerware.com/Software/Downloads/Connectivity_firmware/Xups.mib http://www.powerware.com/Software/Downloads/Connectivity_firmware/stdupsv1.mib Best Regards Martin
Install OpManager on MS SQL 2008
Hi, Can i install OpManager on MS SQL Server 2008 ? Because i can't to scan the network if the application is installing on MS SQL 2008 ? thanks, Arcocide
Restore data from 7.1.0.1 to 7.2.0.2
I have a backup file from Opmanager v7.1.0.1, i want restore this data to new Opmanger server, but i did't do this, what are reasons ? Could you give me a ideal thanks
Disk Utilization
Hi Support, Is it possible to have the Disk Utilization Report to show also its partition details? Some kind of a breakdown? Thanks and regards, Errol
False 'Service Down' Alarms
Hi. I just installed and got this thing going this morning. I configured about 5 servers to be monitored. All of them are displaying as 'Service Down' for the Echo service. This is very odd, because they certainly are not down; when I ping them, they all respond just fine. I've already seen the advice to edit the ping.properties file or whatever it was - to increase the number of attempts and retries or whatever, and I did that, but = no change. Any ideas? steven
Incorrect status and statitistics reported on some interface
I am trying to monitor an IBM switch (OEM from DLINK) and for some reason OpManager appears to be incorrectly parsing the iftable. I have attached a walk of the iftable as well as a screen capture from OpManager. I don't know if this is relevant, but I saw this when we were running build 7102. I then performed the updates and restarts as described to update to build 7205. The issue is most obvious at ifindex 16 and .17. OpManager shows the port 16 to be down and not passing traffic. It shows port
Link status in business view
Hello, I've a question regarding OpManager configuration. Presenting network link between devices is in my opinion great feature. Unfortunately colour and status of the link does not change when parent device is not available because of network link outage. For example when network link is down we can't ping remote router or query its interface status via SMTP. In that case we can see on the map that router is down (not responding to 3 or 5 pools) but the link is still presented as up and running.
Firewall/Router Monthly Traffic Report
Hi Support, Is it possible to have the Monthly Traffic Report for Firewall/Router in a 5 minutes interval, we need this to bill our client properly? Thanks and regards, Errol
Database backup not working since 1/1/2009
I get these errors when backing up the OpManager database: java.sql.SQLException: General error, message from server: "Table 'opmanagerdb.roundtriptime_1_2009' doesn't exist" at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1822) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1017) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1106) at com.mysql.jdbc.Connection.execSQL(Connection.java:2027) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1560) at jdbc.BackUpImpl.getNumberOfRows(BackUpImpl.java:1332)
rmon-mib
Hello, I am trying to add mibs to Opmanager but get the following message: Error parsing MIB:extreme4.mib Exception while loading MIB:IMPORTS failed: Could not find the file : D:/OPMANA~2/./mibs/RMON-MIB. Can anyone tell me where I can get hold of rom-mib please? Many thanks Stuart
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